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Stop Writing SOPs Before You Hire (and Other Uncomfortable Truths) | Lazy Leverage #34
Manage episode 452294326 series 3611694
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This is the raw, unfiltered conversation about what actually works in property management. Jon and Peter share their biggest revelations about leadership, systems, and why being 'fair' to all clients might be your biggest mistake. Plus: The uncomfortable truth about why your top clients keep leaving (and what to do about it).
Timestamps
(00:00) Introduction and recent wins
(02:00) Debunking the "you need an audience" myth
(06:07) New approach to SOPs and documentation
(11:40) Developing people vs. developing processes
(00:19:22) Management dynamics
(00:28:45) Premium service tiers discussion
(32:00) Customer communication case study
(40:15] Building a signature client program
(45:50) AI and automation opportunities
(50:52) Key takeaways for work and family balance
Stay connected for more insights and strategies by following
Jon: @MatznerJon on X and at lazyleverage.beehiiv.com
Peter: @pslohmann on X and at peterlohmann.com
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