S5: E6 Preparing for Difficult Conversations: Transforming Tough Dialogues into Growth Opportunities

Lead On with Greg & Mark (LOwGaM)

Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!

51:57

On the Season 2 debut of Lost Cultures: Living Legacies , we travel to Bermuda, an Atlantic island whose history spans centuries and continents. Once uninhabited, Bermuda became a vital stop in transatlantic trade, a maritime stronghold, and a cultural crossroads shaped by African, European, Caribbean, and Native American influences. Guests Dr. Kristy Warren and Dr. Edward Harris trace its transformation from an uninhabited island to a strategic outpost shaped by shipwrecks, colonization, the transatlantic slave trade, and the rise and fall of empires. Plus, former Director of Tourism Gary Phillips shares the story of the Gombey tradition, a vibrant performance art rooted in resistance, migration, and cultural fusion. Together, they reveal how Bermuda’s layered past continues to shape its people, culture, and identity today. You can also find us online at ⁠travelandleisure.com/lostcultures Learn more about your ad choices. Visit podcastchoices.com/adchoices…

about a year ago 19:04

MP3•Episode home

Can you transform a challenging conversation into a meaningful opportunity for growth?
This episode will equip you with the skills to handle even the toughest dialogues with grace and confidence.
Join us as we share practical strategies for approaching workplace conversations with empathy and understanding, transforming potential conflict into collaboration.
By framing discussions as growth opportunities rather than reprimands, we aim to foster a more harmonious organizational environment. Discover Amy Gallo’s eight essential tips for mastering these interactions, and learn the importance of timing and emotional readiness in achieving successful outcomes. We encourage you to adopt a positive mindset and remind you that preparation is key to effective communication.
Make it a great day and Lead On!

Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

Chapters

1. S5: E6 Preparing for Difficult Conversations: Transforming Tough Dialogues into Growth Opportunities (00:00:00)

2. Navigating Difficult Conversations in Leadership (00:00:01)

3. Preparing for Difficult Conversations (00:08:00)

4. Mastering Difficult Conversations (00:18:12)

63 episodes

#Society #Relationship #Self-Improvement #Podcasting Education #Greg Koons and Mark Hoffman #Greg Koons #Mark Hoffman #Leadership #Lead

S5: E6 Preparing for Difficult Conversations: Transforming Tough Dialogues into Growth Opportunities

Lead On with Greg & Mark (LOwGaM)

published about a year ago

MP3•Episode home

Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!

Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

Chapters

1. S5: E6 Preparing for Difficult Conversations: Transforming Tough Dialogues into Growth Opportunities (00:00:00)

2. Navigating Difficult Conversations in Leadership (00:00:01)

3. Preparing for Difficult Conversations (00:08:00)

4. Mastering Difficult Conversations (00:18:12)

63 episodes

#Society #Relationship #Self-Improvement #Podcasting Education #Greg Koons and Mark Hoffman #Greg Koons #Mark Hoffman #Leadership #Lead

All episodes

1
S5 E13: Six Steps To Becoming A Superhero at Work 18:49

15 weeks ago18:49

18:49

Are you feeling the weight of workplace uncertainty? Join us, Greg and Mark, as we explore essential strategies to elevate your value and job security within your organization. Discover how to enhance your workplace value in this engaging conversation about perseverance and becoming an indispensable asset to your organization. Equipped with valuable insights and six actionable strategies, we explore the timeless principles that continue to resonate in today's unpredictable job landscape. Make sure to subscribe to our podcast for more insights and discussions on leadership! Don't miss this opportunity to transform your approach to leadership. Tune in now, and don't forget to subscribe, share, and leave a review so others can join in on the conversation! Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5: E12 Navigating Success Behind the Scenes 17:21

18 weeks ago17:21

17:21

Leadership isn't just about being in charge; it’s about recognizing the invaluable contributions of those behind the scenes. In this episode, we discuss how empowering team members, mentoring, sharing credit, and embracing transparency are key to successful leadership. • Importance of recognizing unsung heroes • Recap of the last episode on complaints • Personal anecdote about a movie experience • Empowering team members within a safe environment • Significance of mentorship and sponsorship • Promoting inclusivity and shared success • Fostering transparency and authenticity in leadership • The need for leaders to take responsibility for team failures • Celebrating collective achievements rather than individual accolades Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5: E11 Turning Complaints into Catalysts for Improving Leadership and Engagement 16:03

18 weeks ago16:03

16:03

This episode explores the critical value of employee complaints and how they are signals of engagement, indicating areas needing attention in the workplace. Leaders are encouraged to foster a culture of two-way communication and adopt practical strategies for addressing feedback effectively. • Understanding that complaints reveal employee engagement • Creating a trusting culture for open dialogue • Acknowledging and validating employee feelings • Importance of avoiding quick fixes • Asking open-ended questions to encourage discussion • Focusing on future solutions rather than immediate fixes • Committing to follow-up actions and maintaining communication Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5 E10: Revitalizing Your Spirit with Fun and Connection 18:08

20 weeks ago18:08

18:08

Reclaiming joy isn't just a luxury—it's essential. In this episode, we explore the significance of fun as a lifeline to emotional well-being, inspired by insights from Catherine Price’s book "The Power of Fun." • Exploring the meaningful role fun plays in our lives • Sharing personal stories of gatherings that emphasize community joy • Redefining what constitutes fun beyond entertainment • Discussing the neurological benefits of play • Encouraging intentional joy as a crucial survival strategy • Highlighting fun as a unique personal experience • Emphasizing the importance of fostering a culture of enjoyment in the workplace Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5:E9 Turning Weekly Questions into Powerful Development Tools 21:22

21 weeks ago21:22

21:22

This episode of Lead On with Greg & Mark delves into the importance of intentionality by exploring five critical questions that listeners can reflect on each week to enhance their personal and professional growth. Through engaging dialogue, Greg and Mark provide actionable insights into learning, relationships, problem-solving, seizing opportunities, and adding value in various contexts. Show highlights: • Utilizing weekly questions to focus on personal and professional growth • Encouraging proactive learning and development • Emphasizing the significance of nurturing and repairing relationships • Recognizing the importance of addressing or avoiding specific problems • Identifying and embracing opportunities for innovation and change • Understanding the role of value creation in both personal and organizational contexts Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5:E8 The Art of Saying No for a Healthier Yes: Tips for A Healthier Work-Life Balance 17:46

24 weeks ago17:46

17:46

This episode promises to enhance your understanding of how saying "no" can lead to more meaningful "yeses" and how, by teaching others to respect our boundaries, we foster healthier relationships. We explore workplace cultures where boundaries often go overlooked and the importance of leaders recognizing and honoring these limits. Whether you're a leader, a people-pleaser, or someone who simply wants to maintain a balanced lifestyle, our conversation digs into the transformative power of boundaries for both personal well-being and organizational health. So, buckle up for a humorous yet deeply informative ride into the world of boundary setting! We chat about actionable strategies for maintaining your well-being through effective boundary-setting, including the necessity of saying no and the ripple effects this has on leadership and team dynamics. Themes for the episode include: • Recognizing boundaries as self-respect rather than rejection • Importance of protecting personal time for well-being • How saying no creates space for meaningful commitments • The role of boundaries in fostering work-life harmony • Addressing cultural expectations around self-prioritization • Mutual respect through understanding each other's boundaries • Encouraging a culture of healthy limits within organizations Please keep listening and tell your friends! Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5: E7 Transforming Ordinary Moments into Unforgettable Experiences 16:18

25 weeks ago16:18

16:18

Have you ever walked into a gas station expecting nothing more than a quick pit stop, only to walk away with a story worth sharing? That's exactly what happened to us, kicking off a conversation about the magic of exceeding expectations in the realm of customer service and hospitality. Inspired by Will Guidara's "Unreasonable Hospitality," we dive into how a little extra effort can truly transform ordinary interactions into memorable experiences. We weave together personal stories from our early work days and draw lessons from the TV show "The Bear," illustrating the concept of "service plus" and its profound impact on both everyday and professional settings. From an "extra" scoop of fries at Five Guys to Amazon empowering their employees to authorize returns, we explore how companies craft exceptional customer experiences by creating emotional connections and fostering loyalty. It's not just about solving problems; it's about making customers feel valued and employees feel empowered. Here are a few main themes in the episode: • Exploring the principles of unreasonable hospitality • Importance of exceeding expectations in service delivery • Anecdotes illustrating exceptional customer service experiences • Balancing consistency and innovation in service • Empowering teams to enhance customer relationships • Practical applications for nurturing connections across industries • The lasting impact of emotional connections on loyalty Thanks for listening! Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5: E6 Preparing for Difficult Conversations: Transforming Tough Dialogues into Growth Opportunities 19:04

27 weeks ago19:04

19:04

Can you transform a challenging conversation into a meaningful opportunity for growth? This episode will equip you with the skills to handle even the toughest dialogues with grace and confidence. Join us as we share practical strategies for approaching workplace conversations with empathy and understanding, transforming potential conflict into collaboration. By framing discussions as growth opportunities rather than reprimands, we aim to foster a more harmonious organizational environment. Discover Amy Gallo’s eight essential tips for mastering these interactions, and learn the importance of timing and emotional readiness in achieving successful outcomes. We encourage you to adopt a positive mindset and remind you that preparation is key to effective communication. Make it a great day and Lead On! Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5: E5 Words of Wisdom from A 90-Year-Old 18:08

28 weeks ago18:08

18:08

Embrace your quirks with us as we delve into Regina Brett's 42 life lessons, spotlighting the joy and strength found in authenticity and in the security of having wisdom from a life well-lived. Join us for a lighthearted yet profound exploration of life's wisdom and eccentricity. Let us know in the comments what advice you might give now to a young adult just starting out... Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5:E4 Are These Really the 5 Most Important Laws? 20:00

37 weeks ago20:00

20:00

We're always interested in what others define as must-read leadership tips and tricks. In this episode, we take a look at one group's take on the 5 most important laws in the world through our lens of life and leadership. Some of them work; however, some don't resonate with us. Let us know what you think in the comments... are we missing something? Which laws would you keep on your own personal top 5? Which are missing? Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5:E3 What Are Your Thoughts On Beatboxing? 1:04

37 weeks ago1:04

1:04

In a very special abbreviated episode of Lead On With Greg & Mark, Mark makes a request. Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

1
S5:E2 Four Ways To Better Understand Conflict In Your Life 18:54

40 weeks ago18:54

18:54

Season 5 continues with a deep dive into a topic that always resonates on LOwGaM: Conflict! In this episode, we explore the intricacies of team conflict through four unique lenses: relational, task, status, and process. Tune in for valuable insights on fostering a more cohesive work environment and strengthening relationships though the inventible conflict that awaits us in our work and at home. Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S5:1 What Are Your 'Golden Rules' for Leading? 18:23

41 weeks ago18:23

18:23

It's season 5! Join us as we take a look at "50 Golden Rules for Leadership" currently making the rounds on social media. We each pick 10 and chat about what our own lists might include. If you're looking for a fast-paced conversation about leadership, this episode is for you! Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S4: E11 What Is Your 'Death Bed' Advice For Managers? 18:04

42 weeks ago18:04

18:04

Join us, Greg and Mark, as we talk about the 'death bed' advice we would give to others leaders. These foundational concepts are based in our own experiences, failures, and successes. In addition to absorbing these nuggets of knowledge from mentors, they're often things we have come to learn the hard way. What advice would you give other managers? What advice do you wish someone had given to you when you took your first management position? Tune in for actionable insights that promise to elevate your leadership game. Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA! Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!…

1
S4: E10 Ten Tips to Managing Conflict 16:36

43 weeks ago16:36