LF08 Looking Forward to 2025: The Signals Amidst the Noise

Looking Forward

#Business #Jennifer Robinson & Alejandro Jaegerman #Alejandro Jaegerman #Jennifer Robinson #Technology #Innovation #Future #Problems #Solutions #Analysis #Reccomendations #Being Human #Empathy #Data #Productivity

57:50

Alex (@alex_kamenca) and Carley (@carleymitus) are both members of our Action Academy Community that purchased TWO small businesses last thursday! Want To Quit Your Job In The Next 6-18 Months Through Buying Commercial Real Estate & Small Businesses? 👔🏝️ Schedule A Free 15 Minute Coaching Call With Our Team Here To Get "Unstuck" Want to know which investment strategy is best for you? Take our Free Asset-Selection Quiz Check Out Our Bestselling Book : From Passive To Passionate : How To Quit Your Job - Grow Your Wealth - And Turn Your Passions Into Profits Want A Free $100k+ Side Hustle Guide ? Follow Me As I Travel & Build: IG @brianluebben ActionAcademy.com…

about a year ago 19:06

M4A•Episode home

In this episode of Looking Forward, Alejandro Jagerman, CEO of Ampersand Consulting, and Jen, Director of Operations, discuss key strategies for planning 2025 amidst the noise of today's business landscape.

They explore three essential questions:

How to equip teams with the skills they need for the future
How AI can enhance creativity across all levels of an organization
How to synergize human expertise with AI to solve complex challenges.

Alejandro and Jen share practical insights on fostering a culture of AI literacy, breaking down silos, and embracing bold, innovative goals for the year ahead.

Whether you’re shaping your organization’s future or exploring AI’s potential, this episode provides valuable takeaways to help you thrive in 2025.

---

References & Resources:
https://www.LookingForward.fm

Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on:

Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)⁠
Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529)
Youtube⁠ (https://www.youtube.com/@LookingForward-fm)
Or wherever else you get your podcasts.For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram⁠.
https://www.instagram.com/lookingforward.fm

--
An ⁠Ampersand Consulting⁠ production.
https://www.thinkampersand.com

15 episodes

LF08 Looking Forward to 2025: The Signals Amidst the Noise

Looking Forward

published about a year ago

M4A•Episode home

They explore three essential questions:

How to equip teams with the skills they need for the future
How AI can enhance creativity across all levels of an organization
How to synergize human expertise with AI to solve complex challenges.

Alejandro and Jen share practical insights on fostering a culture of AI literacy, breaking down silos, and embracing bold, innovative goals for the year ahead.

Whether you’re shaping your organization’s future or exploring AI’s potential, this episode provides valuable takeaways to help you thrive in 2025.

---

References & Resources:
https://www.LookingForward.fm

Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on:

Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)⁠
Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529)
Youtube⁠ (https://www.youtube.com/@LookingForward-fm)
Or wherever else you get your podcasts.For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram⁠.
https://www.instagram.com/lookingforward.fm

--
An ⁠Ampersand Consulting⁠ production.
https://www.thinkampersand.com

15 episodes

All episodes

Looking Forward

1
LF203 AI for Good – Transforming Industries and Lives. 19:22

24 days ago19:22

19:22

In this episode, Jen and Alejandro sit down to explore how AI is driving positive change across industries and communities. We look at tangible examples of AI for Good—from boosting early disease detection with smarter healthcare tools to enhancing personalized learning and disaster response. We also unpack the ethics of AI, discussing bias, transparency, and how responsible innovation can truly improve lives. What does “AI for Good” mean in practice? How is AI transforming healthcare, education, environmental protection, and humanitarian efforts? And how can organizations adopt these ethical practices to ensure AI benefits society as a whole? We share our insights, experiences, and predictions for a future powered by AI-driven solutions for social impact. Topics Covered: AI in healthcare: From mammogram screenings to tuberculosis detection AI in disaster response and environmental protection Transforming education through personalized learning Ethical AI: Tackling bias and ensuring transparency Future trends and the expanding role of AI in social impact initiatives 🎙️ Don’t forget to subscribe, leave a review, and keep the conversation going! For updates, behind-the-scenes content, and more, follow us on Instagram . -- An Ampersand Consulting Production.…

Looking Forward

1
LF202 Smarter AI, Smarter Workflows: The Shift to Agentic AI with Omar Butts 24:36

9 weeks ago24:36

24:36

Season 2 continues! In this episode, Jen sits down with digital strategist Omar Butt to explore the rise of agentic AI and how it's transforming traditional process optimization into an intelligent, adaptive workforce. We dive into the meaning behind the provocative statement, "AI is a solution looking for a problem," and discuss how this new wave of AI is not just automating tasks but reimagining business processes. What exactly is agentic AI? How is it evolving from basic robotic process automation into a dynamic tool that optimizes workflows and empowers human ingenuity? And how can consulting firms—and businesses of all sizes—leverage this technology for sustainable growth and efficiency? We share our insights, experiences, and predictions for the future of AI-powered solutions. Topics Covered: What is agentic AI and how does it differ from traditional automation? The evolution from RPA to an intelligent, self-improving workforce The role of human oversight in an AI-driven process optimization Real-world examples and practical applications Future trends and predictions for AI in business 🎙️ Don’t forget to subscribe, leave a review, and keep the conversation going! For updates, behind-the-scenes content, and more, don’t forget to follow us on Instagram . -- An Ampersand Consulting Production.…

Looking Forward

1
LF201 What We've Been Up To: AI Agents, Industry Shifts, and Our Vision for the Pod 22:05

12 weeks ago22:05

22:05

Season 2 is here! In this kickoff episode, Jen and Alejandro catch up on everything Ampersand has been working on and dive into the exciting world of agentic AI. From discussing our latest project, SunnySide.bot, to sharing thoughts on how AI agents from companies like Microsoft and OpenAI are reshaping business strategies, we cover a lot of ground. What exactly is agentic AI? How can businesses leverage it for productivity and innovation? And where do consulting firms like ours fit into this rapidly changing landscape? We share our perspectives, experiences, and a few predictions for the future of AI-powered solutions. Plus, hear how Season 2 will be different, with a renewed focus on authentic conversations with leaders using AI to improve their work. If you're curious about AI and want actionable insights, this is the place to start. Don't miss our call for feedback on SunnySide.bot and our plans for upcoming guests, new formats, and a whole lot of learning ahead. Topics Covered: What is agentic AI? The rise of AI agents in business (ChatGPT, Microsoft Copilot, etc.) Building and evolving SunnySide.bot Customization and the future of SaaS How consulting is shifting with AI adoption What’s new and exciting for Season 2 🎙️ Don’t forget to subscribe, leave a review, and keep the conversation going! Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on: Spotify ( ⁠⁠⁠https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY⁠⁠⁠ )⁠ Apple Podcasts ( ⁠⁠⁠https://podcasts.apple.com/us/podcast/looking-forward/id1762689529⁠⁠⁠ ) Youtube⁠ ( ⁠⁠⁠https://www.youtube.com/@LookingForward-fm⁠⁠⁠ ) Or wherever else you get your podcasts. For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram⁠. ⁠⁠⁠https://www.instagram.com/lookingforward.fm⁠⁠⁠ -- An ⁠Ampersand Ventures⁠ production.…

Looking Forward

1
LF12 Countdown to 2025: Resolutions & Predictions 14:20

20 weeks ago14:20

14:20

As we wrap up Season 1 of Looking Forward , we’re reflecting on the most exciting moments in AI and tech from 2024 and looking ahead to what’s on the horizon in 2025. From groundbreaking advancements by Google DeepMind and Tesla to the rise of AI-powered education and sustainability solutions, this episode dives into the transformative impact of technology on people, businesses, and the world. Join Jen and Alejandro as they share their tech resolutions for the new year, make bold predictions about adaptive learning, generative design, and AI in entertainment, and seal their insights into a 2025 time capsule. It’s a lively and thought-provoking discussion about what’s next in the ever-evolving world of AI. Tune in for an inspiring close to the season and get ready to take on the New Year with fresh perspectives! 🎙️ Don’t forget to subscribe, leave a review, and keep the conversation going! Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on: Spotify ( ⁠⁠⁠https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY⁠⁠⁠ )⁠ Apple Podcasts ( ⁠⁠⁠https://podcasts.apple.com/us/podcast/looking-forward/id1762689529⁠⁠⁠ ) Youtube ⁠ ( ⁠⁠⁠https://www.youtube.com/@LookingForward-fm⁠⁠⁠ ) Or wherever else you get your podcasts. For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram ⁠. ⁠⁠⁠https://www.instagram.com/lookingforward.fm⁠⁠⁠ -- An ⁠ Ampersand Consulting ⁠ production. ⁠⁠⁠⁠https://www.thinkampersand.com⁠…

Looking Forward

1
LF11 From Insight to Action: The Rise of Agentic AI 21:14

23 weeks ago21:14

21:14

In this episode of Looking Forward , we discuss the transformative world of agentic AI—where AI doesn’t just analyze or create but takes actionable steps to solve real business challenges. Join hosts AJ and Jen as they explore the profound implications of this next-level technology with two special guests: Doug , who unpacks the strategic potential of agentic AI and its ability to reshape workforces and business operations. Brian , who shares the inside story of building Sandy, their proprietary agentic AI solution, offering a glimpse into its architecture, unique features, and future potential. Discover how agentic AI is revolutionizing industries by automating mundane tasks, enhancing human productivity, and delivering seamless 24/7 service. From prequalifying leads to acting as a personalized tutor or procurement analyst, agentic AI is turning ideas into impactful actions. We also discuss challenges like building trust, overcoming technical hurdles, and ensuring system reliability—while peeking into the future of this groundbreaking field. Tune in to learn how agentic AI is poised to redefine business processes and why now is the time to explore its potential. 🎙️ Don’t forget to subscribe, leave a review, and keep the conversation going! Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on: Spotify ( ⁠⁠https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY⁠⁠ )⁠ Apple Podcasts ( ⁠⁠https://podcasts.apple.com/us/podcast/looking-forward/id1762689529⁠⁠ ) Youtube ⁠ ( ⁠⁠https://www.youtube.com/@LookingForward-fm⁠⁠ ) Or wherever else you get your podcasts.For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram ⁠. ⁠⁠https://www.instagram.com/lookingforward.fm⁠⁠ -- An ⁠ Ampersand Consulting ⁠ production. ⁠⁠⁠https://www.thinkampersand.com⁠…

Looking Forward

1
LF10 AI Made This Pod: Sort Of 15:07

25 weeks ago15:07

15:07

In this unique episode of Looking Forward , Alejandro and Jennifer dive into the role of agentic AI in content creation and beyond. From discussing the tools they use, like Descript, to exploring how AI-driven assistants support their workflow, they peel back the curtain on the behind-the-scenes process. The conversation highlights how agentic AI could evolve and potentially shift industries, with real-world examples from JPMorgan Chase, Amazon, and Google’s DeepMind. They debate the limitations and ethical implications of AI taking on a more independent, creative role. Key takeaways include: 1. Current AI tools enhance efficiency in research and structuring but heavily depend on human input. 2. Companies are leveraging agentic AI for impactful, controlled decision-making, yet still within human-set boundaries. 3. While AI shows potential for greater autonomy, it lacks the human ethics, intuition, and creative touch that make content meaningful. 4. The thought-provoking question: Would you tune in to a podcast made entirely by AI, or does the human element make all the difference? Tune in for insights, debates, and an exclusive snippet showcasing AI-generated voice clones. Is the future of podcasting set to change forever? Join us to explore and, as always, keep looking forward . ------------ References & Resources: ⁠⁠https://www.LookingForward.fm⁠⁠ Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on: Spotify ( ⁠⁠https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY⁠⁠ )⁠ Apple Podcasts ( ⁠⁠https://podcasts.apple.com/us/podcast/looking-forward/id1762689529⁠⁠ ) Youtube ⁠ ( ⁠⁠https://www.youtube.com/@LookingForward-fm⁠⁠ ) Or wherever else you get your podcasts.For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram ⁠. ⁠⁠https://www.instagram.com/lookingforward.fm⁠⁠ -- An ⁠ Ampersand Consulting ⁠ production. ⁠⁠https://www.thinkampersand.com⁠…

Looking Forward

1
LF09 Cracks in the Foundation: The Rise & Fall of Middle Management 13:00

27 weeks ago13:00

13:00

In this episode of Looking Forward , Alejandro and Jen dive into a powerful trend reshaping industries: the changing role of middle management. Once the backbone of corporate structure, middle management is now facing a crossroads due to tech advances, flatter hierarchies, and new approaches to team dynamics. Tune in as we explore: The history and evolution of middle management, from the Industrial Revolution to today How companies like Amazon, Google, and Netflix are leveraging technology to streamline operations and reduce management layers The opportunities and risks associated with a leaner management structure, including impacts on employee engagement, mentorship, and decision-making Whether you’re a manager, a leader, or someone adapting to today’s fast-evolving work environment, this episode offers valuable insights on navigating this shift. Listen now to discover how you can thrive in a tech-driven, agile workplace. ------------ References & Resources: ⁠https://www.LookingForward.fm⁠ Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on: Spotify ( ⁠https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY⁠ )⁠ Apple Podcasts ( ⁠https://podcasts.apple.com/us/podcast/looking-forward/id1762689529⁠ ) Youtube ⁠ ( ⁠https://www.youtube.com/@LookingForward-fm⁠ ) Or wherever else you get your podcasts.For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram ⁠. ⁠https://www.instagram.com/lookingforward.fm⁠ -- An ⁠ Ampersand Consulting ⁠ production. ⁠https://www.thinkampersand.com⁠…

Looking Forward

1
LF08 Looking Forward to 2025: The Signals Amidst the Noise 19:06

28 weeks ago19:06

19:06

In this episode of Looking Forward , Alejandro Jagerman, CEO of Ampersand Consulting, and Jen, Director of Operations, discuss key strategies for planning 2025 amidst the noise of today's business landscape. They explore three essential questions: How to equip teams with the skills they need for the future How AI can enhance creativity across all levels of an organization How to synergize human expertise with AI to solve complex challenges. Alejandro and Jen share practical insights on fostering a culture of AI literacy, breaking down silos, and embracing bold, innovative goals for the year ahead. Whether you’re shaping your organization’s future or exploring AI’s potential, this episode provides valuable takeaways to help you thrive in 2025. --- References & Resources: https://www.LookingForward.fm Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on: Spotify ( https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY )⁠ Apple Podcasts ( https://podcasts.apple.com/us/podcast/looking-forward/id1762689529 ) Youtube ⁠ ( https://www.youtube.com/@LookingForward-fm ) Or wherever else you get your podcasts.For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram ⁠. https://www.instagram.com/lookingforward.fm -- An ⁠ Ampersand Consulting ⁠ production. https://www.thinkampersand.com…

Looking Forward

1
LF07 Unlocking Product Maturity: A Conversation with Beth Hedger 24:08

29 weeks ago24:08

24:08

In this episode of Looking Forward , Beth Hedger, Principal of Digital Innovation at Ampersand Consulting, dives into the concept of product maturity and why it’s essential for organizations navigating today’s fast-paced tech landscape. Together with Jen and Alejandro, Beth discusses how product teams can stay nimble, embrace AI disruption, and prepare for the next wave of innovation. They break down key strategies to future-proof your organization, from enhancing team capabilities to optimizing processes for growth. Whether you’re leading a product team or strategizing for the next big tech shift, this episode offers actionable insights to help you stay ahead. Connect WIth Us On Linkedin: ⁠Beth Hedger⁠ | ⁠Jen Robinson⁠ | ⁠Alejandro Jaegerman⁠ References & Resources: https://www.LookingForward.fm 🚀 Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward in: Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)⁠ Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529) Youtube ⁠ (https://www.youtube.com/@LookingForward-fm) Or wherever else you get your podcasts. For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram ⁠. https://www.instagram.com/lookingforward.fm -- An ⁠ Ampersand Consulting ⁠ production. https://www.thinkampersand.com…

Looking Forward

1
LF06 Pragmatic Optimism: Real Talk From A Small Consultancy 25:21

30 weeks ago25:21

25:21

In this special episode of Looking Forward , Alejandro and Jen take a step back from the usual business tech topics to have an honest conversation about the realities of running a small consultancy in today’s economy. As Ampersand Consulting continues to face challenges in a post-pandemic world, they share candid insights into the highs and lows of their journey, including dealing with inflation, rising interest rates, and navigating the professional services industry. They also explore how new technologies like generative AI are leveling the playing field for smaller firms, offering hope and a roadmap to compete against much larger organizations. With humor and heart, Alejandro and Jen dive deep into what it really means to “win” in the consulting world—and the impact they strive to leave on their clients. If you’re a business leader, consultant, or entrepreneur, this episode will resonate as they unpack the real talk behind the headlines. Tune in for a refreshingly open conversation on how to stay resilient, optimistic, and grounded while navigating uncertainty. Key Takeaways: • The effect of inflation on the professional services industry and Ampersand’s approach to navigating it. • Real talk about the post-pandemic shift in client expectations and consulting realities. • The potential of generative AI to help smaller consultancies compete with industry giants. • Personal reflections on the meaning of success, both for Ampersand and its clients. References & Resources: https://www.LookingForward.fm 🚀 Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward in: Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)⁠ Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529) Youtube ⁠ (https://www.youtube.com/@LookingForward-fm) Or wherever else you get your podcasts. For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram ⁠. https://www.instagram.com/lookingforward.fm -- An ⁠ Ampersand Consulting ⁠ production. https://www.thinkampersand.com…

Looking Forward

1
LF05 AI Adoption: Consumers, Integrators & Creators | with Doug Smith 22:52

33 weeks ago22:52

22:52

In this episode of Looking Forward , Doug, Principal D&A Consultant at Ampersand Consulting, breaks down the three types of AI adoption—Consumers, Integrators, and Creators—and shares how organizations can determine where they fit along the AI spectrum. Alongside Jen and Alejandro, they explore real-world examples of AI integration, the evolution of generative AI, and the shifting landscape of tools like Salesforce. Whether you're just starting to explore AI or are refining your existing strategy, this episode provides valuable insights to help you navigate the rapidly evolving world of artificial intelligence. Connect WIth Us On Linkedin: Douglas Smith | Jen Robinson | Alejandro Jaegerman References & Resources: https://www.LookingForward.fm 🚀 Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward in: Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)⁠ Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529) Youtube ⁠ (https://www.youtube.com/@LookingForward-fm) Or wherever else you get your podcasts. For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram ⁠. https://www.instagram.com/lookingforward.fm -- An ⁠ Ampersand Consulting ⁠ production. https://www.thinkampersand.com…

Looking Forward

1
LF04 Return On AI: Operational Efficiency, Revenue Growth, and Cost Savings 23:00

35 weeks ago23:00

23:00

Join Jen, Director of Operations at Ampersand Consulting, and Alejandro, CEO, as they dive into the critical question facing today’s leaders: How can you truly measure the ROI of your AI investments? This episode of Looking Forward unpacks the tangible and strategic returns of AI across three focal areas—operational efficiency, revenue growth, and cost savings. With insights from recent studies and real-world applications, discover how businesses can harness AI for not only immediate benefits but also long-term strategic gains. Whether you’re looking to refine your AI strategy or just starting, this episode offers essential guidance on balancing immediate impacts with future potential. References & Resources: https://www.LookingForward.fm 🚀 Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward in: Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)⁠ Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529) Youtube ⁠ (https://www.youtube.com/@LookingForward-fm) Or wherever else you get your podcasts. For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram ⁠. https://www.instagram.com/lookingforward.fm -- An ⁠ Ampersand Consulting ⁠ production. https://www.thinkampersand.com…

Looking Forward

1
LF03 From Surviving to Thriving: Essential Strategies for Economic Resilience 24:41

36 weeks ago24:41

24:41

Can your business thrive during an economic downturn? Learn the secrets of success from industry giants as we uncover the strategies that helped Apple and Amazon not only survive but flourish through past crises. Join us on "Looking Forward" with hosts Jen and Alejandro as we dissect the critical importance of continuing to invest in innovation and employee training, even when times are tough. Backed by compelling data, we'll show you how companies that prioritize these areas consistently outshine their competitors when the economy rebounds. From cultivating a culture of creativity to navigating the complexities of implementation, we leave no stone unturned in our quest to help you accelerate innovation during challenging times. Balancing the immediate need to cut costs with long-term growth goals is no easy feat. In our second chapter, we take a deep dive into strategic cost reduction and differentiate it from mere budget slashing. Real-world examples from McDonald's and the tech industry demonstrate how targeted reductions can simultaneously maintain core capabilities and set the stage for future success. We explore the fine line between achieving cost efficiency and risking employee burnout, emphasizing the importance of thoughtful, strategic decisions that protect your business's culture and morale. Don't miss out on actionable insights that can help you navigate the current economic climate with a balanced approach to both short-term survival and long-term prosperity. References & Resources: 5 Ways to Innovate Through an Economic Downturn Steering Through an Economic Downturn: The Urgency of Upskilling Your Workforce Why Companies Can’t Afford to Stop Innovating in an Economic Downturn Mastering Cost Management: Navigating Economic Downturns with Automation Using the Next Recession to Change the Game 🚀 Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward in: Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)⁠ Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529) Youtube ⁠ (https://www.youtube.com/@LookingForward-fm) Or wherever else you get your podcasts. For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram ⁠. https://www.instagram.com/lookingforward.fm -- An ⁠ Ampersand Consulting ⁠ production. https://www.thinkampersand.com…

Looking Forward

1
LF02 Revolutionizing Customer Satisfaction with AI: The Future of Business Engagement 9:26

38 weeks ago9:26

9:26

What if the key to skyrocketing your business's customer satisfaction lies in cutting-edge technology? Join us as we unpack transformative solutions to the pressing issue of declining customer satisfaction in today's digital era. I'm Jen, Director of Operations at Ampersand Consulting, alongside Alejandro, our CEO. Together, we'll reveal how AI chatbots, personalized recommendation engines, and sentiment analysis tools are reshaping customer engagement. Hear firsthand experiences, real-world case studies, and expert insights that promise to elevate your customer interactions beyond mere transactions. Master the balance between automation and human touch as we explore AI chatbots' ability to enhance response times and cut costs while grappling with complex queries and empathy. Discover how personalized recommendation engines can drive a 30% increase in sales, yet require robust data handling to maintain privacy. Finally, learn the art of utilizing sentiment analysis tools to gauge customer emotions and proactively manage brand reputation, despite the challenges of context and accuracy. Tune in and equip your enterprise with the knowledge to navigate the digital landscape and foster lasting customer loyalty. 🚀 Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward in: Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)⁠ Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529) Youtube⁠ (https://www.youtube.com/@LookingForward-fm) Or wherever else you get your podcasts. For updates, behind-the-scenes content, and more, don’t forget to ⁠follow us on Instagram⁠. https://www.instagram.com/lookingforward.fm -- An ⁠Ampersand Consulting⁠ production. https://www.thinkampersand.com…

Looking Forward

1
LF01 Unlocking the Hybrid Work Puzzle: Strategies for Efficiency and Team Cohesion 22:15

38 weeks ago22:15