The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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Content provided by Kyle Conarro and Landon Bennett. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kyle Conarro and Landon Bennett or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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29: Jeff Gardner on his 8-year journey at Intercom
Manage episode 268596876 series 2571856
Content provided by Kyle Conarro and Landon Bennett. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kyle Conarro and Landon Bennett or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Jeff Gardner of Graphy joins Landon and Kyle to discuss his 8-year journey at Intercom. He chats about the early days of the product (he was employee #4), growing a support team from 1 to 100, launching a developer platform, and more.
Today’s Topics:
- Intercom pricing (and potential IPO?)
- Growing support in lockstep with customer growth
- The evolution of hiring needs as a company scales
- Being remote in a majority in-person company
- Going from "we have an API" to "we are a developer platform"
- Advice for indie developers building on a platform
- Back to the beginning: moving to Graphy
- What is customer success?
- Customers as collaborators on the product journey
- Thinking in trade-offs
Links & Resources:
62 episodes
Share
Manage episode 268596876 series 2571856
Content provided by Kyle Conarro and Landon Bennett. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kyle Conarro and Landon Bennett or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Jeff Gardner of Graphy joins Landon and Kyle to discuss his 8-year journey at Intercom. He chats about the early days of the product (he was employee #4), growing a support team from 1 to 100, launching a developer platform, and more.
Today’s Topics:
- Intercom pricing (and potential IPO?)
- Growing support in lockstep with customer growth
- The evolution of hiring needs as a company scales
- Being remote in a majority in-person company
- Going from "we have an API" to "we are a developer platform"
- Advice for indie developers building on a platform
- Back to the beginning: moving to Graphy
- What is customer success?
- Customers as collaborators on the product journey
- Thinking in trade-offs
Links & Resources:
62 episodes
All episodes
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Similar to Made with Grit
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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…
continue reading
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
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continue reading
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…
continue reading
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…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
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…
continue reading
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Go offline with the Player FM app!
Go offline with the Player FM app!
