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Bonus Episode: Insurance Verbiage to De-escalate Upset Patients
Manage episode 453221833 series 3370106
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Happy Holidays! This is the second of TWO bonus episodes released this month!🎁
In this episode, Bethany discusses the importance of handling insurance challenges with empathy and understanding. As patients face frustrations with insurance coverage, it's crucial to communicate in a way that doesn’t feel defensive, but instead empowers patients to take action. Bethany also shares practical advice on how to guide patients to resolve issues directly with their insurance providers while offering clear next steps. If you're looking to improve patient relationships and streamline insurance processes, this episode is for you!
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