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The Last Mile - Human-AI Integration In MSP Delivery
Manage episode 473674021 series 3634919
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In this MSP Insider Whiteboard Series, host Jeffrey Newton breaks down a powerful concept from his conversation with David Powell (VP of Sales Strategy at Pax8) about AI integration in MSPs.
Learn how to think about "the last mile" - where human expertise meets artificial intelligence in modern service delivery.
Key Concepts Covered:
• The three-layer framework for AI integration in MSPs
• Understanding "butter passing jobs" and how to identify them
• Why human discernment remains irreplaceable in service delivery
• Practical steps to start implementing AI in your MSP
This whiteboard session transforms high-level concepts into actionable insights, showing MSPs how to balance automation with human expertise. Perfect for MSP owners who know they need to adopt AI but aren't sure where to start.
Whether you're just beginning your AI journey or looking to optimize your current approach, this breakdown provides a clear roadmap for integrating AI while enhancing, not replacing, your team's capabilities.
Watch the full interview with David Powell: https://youtu.be/ZueJijrTQZk?si=RxZ4Np-dlh5sTwQ9
#MSP #ArtificialIntelligence #ManagedServices #ITServices #BusinessTransformation #MSPGrowth
Timestamps:
0:00 - Introduction
1:04 - The Last Mile Concept
3:52 - Three-Layer Framework
8:47 - Human Excellence Layer
10:35 - Finding Butter Passing Jobs
12:38 - Key Takeaways
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