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Content provided by Paco Lebron and Rick Smith and Paco Lebron. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paco Lebron and Rick Smith and Paco Lebron or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Full Video Podcast Link: https://youtu.be/QJTT_fa4YGM
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
Rick Smith from Renactus Technology
Email: rick@mspnplugged.com
Corey L Kirkendoll from 5K Technical Services
214 episodes
ShareManage episode 458408905 series 2600502
Content provided by Paco Lebron and Rick Smith and Paco Lebron. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paco Lebron and Rick Smith and Paco Lebron or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025!
Full Video Podcast Link: https://youtu.be/QJTT_fa4YGM
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
Rick Smith from Renactus Technology
Email: rick@mspnplugged.com
Corey L Kirkendoll from 5K Technical Services
214 episodes
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1 EP 277 Elevating MSPs with 5G: The Rythmz Advantage 29:19
29:19 Play Later Play Later Lists Like Liked29:19
Play Later Play Later Lists Like LikedIn this live episode of MSP Unplugged, recorded at PAX8 Beyond, we sit down with Leonard Dimiceli, VP of Channel at Rythmz . Rythmz is opening up new opportunities for MSPs in the 5G space, helping providers deliver enhanced connectivity and better customer experiences in challenging environments. Leonard shares how their forward-thinking approach is empowering MSPs to expand their offerings and meet client demands in ways traditional solutions can't. Full Video Podcast Link: https://youtu.be/dSYr4yEk-pA --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/ Leonard Dimiceli from Rythmz https://www.linkedin.com/in/ldimiceli/…
1 EP 276 Checking in with Checkpoint – Live from PAX8 Beyond 25:11
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Play Later Play Later Lists Like LikedIn this on-site episode of MSP Unplugged, we’re live from PAX8 Beyond with special guest Dave Meister, Global Channel Leader at Check Point Software Technologies. We sit down with Dave to talk about the evolving cybersecurity landscape, how Check Point is enabling MSPs to stay ahead of modern threats, and what’s coming next in partner enablement, AI, and threat prevention. It’s a candid, high-value conversation from the expo floor — packed with insight for today’s security-focused MSPs. Full Video Podcast Link: https://youtu.be/o6OebkAIETY --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/ David Meister from Check Point Software Technologies https://www.linkedin.com/in/davemeister1/…
1 EP 275 Live from TechCon Unplugged – Chicago Road Show! 57:13
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Play Later Play Later Lists Like LikedIn this special live episode of MSP Unplugged, recorded at the TechCon Unplugged Road Show in Chicago, we shift the focus from problems to solutions. Following our March session in New Jersey where we asked, "What keeps you up at night?" , this time we’re talking about what we’re doing to sleep at night. We dig into the strategies, changes, tools, and mindset shifts we’re implementing to keep operations running smoothly, protect our clients, and take some of the pressure off as MSPs. From automation to smarter client management — this is about staying ahead, staying sane, and getting some well-earned rest. Full Video Podcast Link: https://youtu.be/1CMU6l_kDrg --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and Paco Lebron to talk about their bold new venture: MSPOgs — a platform built by MSPs for MSPs. We unpack the origin story of MSPOgs, why the MSP community needs a new kind of leadership, and how this initiative aims to foster collaboration, mentorship, and real peer support. Paco steps away from the co-host mic to share his personal passion behind the mission, alongside Juan's relentless drive to uplift the industry. If you’ve ever felt like you're building your MSP in a silo — this episode will hit home. Highlights: The vision behind MSPOgs and what makes it different How MSPs can find strength through community Real stories from the front lines of MSP leadership Subscribe for weekly episodes of MSP Unplugged — where real stories meet real strategies for IT pros and MSPs. #MSP #MSPOgs #Pax8Beyond #ITCommunity #MSPUnplugged #JuanFernandez #PacoLebron #CoreyKirkendoll #MSPLife #MSPLeadership Full Video Podcast Link: https://youtu.be/pM8fPZc_Wfk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/ Juan Fernandez https://www.linkedin.com/in/1jf/…
1 EP 273 What's in your Tool Bag? Choosing the Right Stack for Your MSP 45:03
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Play Later Play Later Lists Like LikedIn this week’s episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you’re building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices. We dive into the mindset behind tool selection: 🧠 What questions you should be asking 🧰 How to build a flexible, future-ready stack 📉 What happens when you over-tool or under-tool ⚙️ Why integration and workflow should lead the conversation If you’re serious about efficiency, profitability, and building a business that scales—this episode is your blueprint. #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: https://youtu.be/Dkyw4rHGRzY --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
1 EP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner 45:51
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Play Later Play Later Lists Like LikedBreaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust. We won’t name names, but we will tell you the exact framework we used to: Evaluate vendors the right way Offboard with professionalism Onboard with confidence Set expectations for support, communication, and service from day one If you’re an MSP thinking about switching tools or vendors, this is your playbook for doing it right. 👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT! #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: https://youtu.be/maBBkcez6Tc --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
1 EP 271 Microsoft 365 Essentials for MSPs: Tools, Tips, and Best Practices 57:08
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Play Later Play Later Lists Like LikedIn this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing security and collaboration, we share our favorite tools, real-world tips, and proven best practices. Whether you’re just adopting Microsoft 365 or want to take your usage to the next level, this episode is packed with value. 🔧 Tools we use 🔐 Security strategies 📊 Productivity hacks 🧠 Lessons from the field 👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT! #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: https://youtu.be/C7kN6nziFro --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
1 EP 270 Vendor Break-ups: When Staying Costs More Than Leaving 38:54
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Play Later Play Later Lists Like LikedIn this episode of MSP Unplugged, we dive into a topic every MSP faces eventually: when it’s time to part ways with a vendor. Whether it’s poor support, broken promises, rising costs, or lack of innovation, sticking with the wrong vendor can hold your business back. We discuss the warning signs that it’s time to reevaluate the relationship, how to assess the real cost of staying, and the steps to take for a smooth transition. We also share personal experiences and tips on navigating tough conversations, maintaining professionalism, and protecting your clients during a switch. Key takeaways: Red flags that signal a vendor relationship is failing How to measure the cost of inefficiency vs. loyalty The right way to plan and execute a vendor transition Why staying too long can damage your service and reputation If you’ve ever wondered whether it’s time to make a change—or how to handle one—you won’t want to miss this episode. Full Video Podcast Link: https://youtu.be/ROEItkZiLy4 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
1 EP 269 The LinkedIn Advantage: Boosting Your MSP Presence 1:02:53
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Play Later Play Later Lists Like LikedIn this episode of MSP Unplugged, we’re joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and social selling. Richard shares powerful, actionable strategies for leveraging LinkedIn as a business development tool—not just a resume repository. We dive into how MSPs can use LinkedIn to build authority, engage prospects, and start meaningful conversations that drive real business results. Whether you’re just starting on LinkedIn or looking to refine your approach, this episode is packed with insights you can use today. 💡 What You’ll Learn: How to optimize your profile to attract the right audience The difference between posting vs. engaging and why both matter Why consistency and storytelling are the keys to visibility How to avoid the common mistakes MSPs make on LinkedIn The tools and tactics Richard uses to help business owners grow their reach 📢 Whether you’re an MSP owner or a tech professional, this episode will help you turn LinkedIn into a lead-generation machine. Full Video Podcast Link: https://youtu.be/psoXnE2kZAk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/ Richard Bliss from BlissPoint Consulting https://www.linkedin.com/in/bliss/…
1 EP 267 The Importance of Compliance for MSPs 46:39
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Play Later Play Later Lists Like LikedFor Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients across various industries—each with its own regulatory demands. it is not optional it is a must. 🔔 Don’t forget to subscribe for more real-world MSP insights! 👍 Like & share if you found this valuable! Full Video Podcast Link: https://youtu.be/9pu41oww1fM --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
1 Exploring the Changing Landscape: An Interview with ESET 28:40
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Play Later Play Later Lists Like LikedJoin Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they discuss ESET's perspective on the latest trends and how Managed Service Providers (MSPs) can navigate these changes to better protect their clients. Don't miss out on expert advice and valuable insights that can help you stay ahead in the cybersecurity game! --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
1 EP 266 Improving Client Onboarding Processes 36:58
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Play Later Play Later Lists Like LikedIn this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what’s working, what’s not, and how we've each improved our own onboarding processes to deliver a smoother, more professional experience for new clients. From documentation to communication and setting expectations, we share the tools, tips, and templates that help set the tone for a successful long-term relationship. If you’re looking to tighten up your onboarding game and boost client satisfaction from day one, this episode is for you. 🔔 Don’t forget to subscribe for more real-world MSP insights! 👍 Like & share if you found this valuable! 💬 Comment with your own onboarding best practices! Full Video Podcast Link: https://youtu.be/8DPeWaf3stY --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
1 EP 265 MSP Success Stories: Lessons from the Field 46:37
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Play Later Play Later Lists Like LikedIn this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We’re sharing real-world experiences, wins, mistakes, and the lessons we've learned along the way. From early struggles to breakthrough moments, this episode is all about the challenges we've faced and the strategies that helped us grow. Tune in for an honest, behind-the-scenes look at what it really takes to build and run a successful MSP. 🔔 Subscribe for weekly insights from the MSP trenches! 👍 Like & share if you relate to our stories! 💬 Drop a comment with your own lessons from the field! Full Video Podcast Link: https://youtu.be/8SxQipNjrtE --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal. Full Video Podcast Link: https://youtu.be/AbYtK8msfTk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
1 EP 263 Beyond Busy: Finding Flow in a Hectic World 40:52
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Play Later Play Later Lists Like LikedIn this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We’re breaking down strategies to take control of your schedule, maximize efficiency, and focus on what truly matters. Key Takeaways: The biggest time-wasters in an MSP business How to prioritize tasks and set realistic goals Tools and techniques for better scheduling and delegation The mindset shift you need to work ON your business, not just IN it Effective time management isn’t about doing more—it’s about doing what matters most. Tune in for actionable tips that will help you run your MSP smarter, not harder! What’s your biggest time management struggle? Drop a comment below and let’s discuss! Full Video Podcast Link: https://youtu.be/wPDqihdfwVk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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1 EP 262 Exploring AI-Driven Service Desk Solutions 46:48
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Play Later Play Later Lists Like Liked🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before. 💡 Key Takeaways: ✅ How AI is transforming the traditional service desk ✅ The benefits of AI-powered automation for MSPs ✅ How AI improves response times, efficiency, and scalability ✅ The challenges and limitations of AI-driven support ✅ Practical tools and solutions MSPs can implement today AI isn’t here to replace the human element in IT support—it’s here to enhance it! Join us as we discuss how AI can free up your technicians, improve customer experience, and help your MSP scale smarter. 📢 What are your thoughts on AI in MSP operations? Drop a comment below and let’s discuss! Full Video Podcast Link: https://youtu.be/HZCi9Gb37rI --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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MSP Unplugged
1 EP 261 Cybersecurity Best Practices for Small Businesses 51:09
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Play Later Play Later Lists Like LikedIn this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. Key Takeaways: Why MSPs must adopt a security framework (NIST, CIS, etc.) The essential cybersecurity controls every small business needs How to educate clients and get buy-in for better security measures Tools and strategies to reduce risk and improve compliance As an MSP, it’s not just about fixing IT issues—it’s about proactively securing your clients' businesses. Tune in to learn how to build a stronger cybersecurity stack and offer better protection to your customers. Full Video Podcast Link: https://youtu.be/J-6FNRkBnwE --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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MSP Unplugged
1 EP 260 Navigating Industry Conferences: Maximizing ROI 44:48
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Play Later Play Later Lists Like LikedAttending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging post-event opportunities. Whether you're a conference veteran or attending your first event, these tips will help you turn industry gatherings into real business growth. Full Video Podcast Link: https://youtu.be/aCqMXcZ6I1U --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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MSP Unplugged
1 EP 259 Case Study: Overcoming Business Challenges 53:45
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Play Later Play Later Lists Like LikedIn this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. Full Video Podcast Link: https://youtu.be/TizS_rB_Uwo --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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MSP Unplugged
1 EP 258 Automation for MSP Efficiency: Tools and Tips 51:53
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Play Later Play Later Lists Like LikedIn this episode, we discuss how and when we use automation to streamline operations in our MSP. Full Video Podcast Link: https://youtu.be/V3mXAE6htug --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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MSP Unplugged
1 EP 257 Breaking Up with Your Vendor: A Guide to Better Partnerships 50:07
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Play Later Play Later Lists Like LikedIn this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on. We explore the red flags that signal it’s time to part ways, tips for making the transition smoother, and strategies for finding new partnerships that truly add value to your MSP. Learn how to assess vendor performance, manage the breakup professionally, and ensure your business operations continue seamlessly. Full Video Podcast Link: https://youtu.be/90mFYqwXn7w --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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MSP Unplugged
1 EP 256 MSP Business Growth: Proven Strategies 59:32
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Play Later Play Later Lists Like LikedHappy New Year! To start the year off the crew discusses some proven strategies we have had success with! Full Video Podcast Link: https://youtu.be/OmjO9lBWutI --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025! Full Video Podcast Link: https://youtu.be/QJTT_fa4YGM --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping the future of your MSP business. Full Video Podcast Link: https://youtu.be/4Zws6Dtv6Ck --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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MSP Unplugged
In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it’s essential for your MSP business. Learn how to use this crucial metric to optimize your pricing strategy, ensure profitability, and make smarter financial decisions. Don’t miss these actionable insights to take your business to the next level! Full Video Podcast Link: https://youtu.be/yhXm_QR7sqA --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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MSP Unplugged
This week the crew discusses pricing. Our philosophy and procedures on how we arrive at a final cost of our offerings. Full Video Podcast Link: https://youtu.be/hTptF4Auhmk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
In this episode, we discuss the good, the bad and the ugly of how we've acquired clients in the past and what we plan to change or enhance going forward! Full Video Podcast Link: https://youtu.be/z8QmtK5S42s --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
In this episode, Rick and Corey discuss plans and strategies to get project work on the books and helping our clients with their IT budgeting. Full Video Podcast Link: https://youtu.be/Mfb76_wkAMA --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
In this episode, we discuss how we are closing out the year and preparing to start 2025 strong. Full Video Podcast Link: https://youtu.be/sWhpI5PB6Zs --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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MSP Unplugged
On todays episode, join us a we recap Techcon 2024 and meet our new co-host Corey L Kirkendoll! Full Video Podcast Link: https://youtu.be/eGeicaygxTU --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
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MSP Unplugged
On todays episode, Rick sits down with Victor Lopez of FlexPoint on how you're leaving money on the table. Full Video Podcast Link: https://youtu.be/kCE3wP2rrO8 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Victor Lopez from FlexPoint LinkedIn: www.linkedin.com/in/victorl0pez/…
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MSP Unplugged
On todays episode, join Rick and Paco live in Denver, CO as they broadcast their updates at Pax8 Beyond. Full Video Podcast Link: https://youtu.be/6Km9B35SSoo --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com…
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MSP Unplugged
1 EP 245 Navigating Agreements: Legal Insights with Rob Scott 33:01
33:01 Play Later Play Later Lists Like Liked33:01
Play Later Play Later Lists Like LikedJoin us in this episode as we sit down with Rob Scott, Co-founder of Monjur. Rob shares valuable insights into the world of agreements, emphasizing their critical role in business operations. From Master Services Agreements (MSAs) to tailored contracts, we explore how the right agreements can provide comprehensive legal protections. Whether you’re an MSP or a business owner, this conversation sheds light on the importance of having the right agreements in place. Tune in for practical tips and real-world examples that can transform your approach to legal clarity. Full Video Podcast Link: https://youtu.be/doWFjD-DWHc --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Rob Scott from Monjur Robert J. Scott | LinkedIn…
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MSP Unplugged
1 EP 244 Partnering Success and Learning Lessons 28:21
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Play Later Play Later Lists Like LikedOn today's Episode, join Paco and Rick as they sit down with Jason Thomas, Founder of JATAG Solutions, as they delve into the world of strategic partnerships. In this episode, they share their experiences of teaming up to deliver onsite services for ProdigyTeks. Discover valuable lessons learned from collaborating with fellow Managed Service Providers (MSPs) to enhance the services you provide. From practical tips to success stories, this conversation sheds light on the power of partnership in the MSP industry. Full Video Podcast Link: https://youtu.be/5kvOlBb4Un0 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Jason Thomas from JATAG Solutions https://www.linkedin.com/in/jasont2000/…
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MSP Unplugged
1 EP 243 Redefining Success: SonicWall’s Partner-Centric Vision 25:44
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Play Later Play Later Lists Like LikedOn today's episode, Paco and Rick sit down with Michelle Ragusa-McBain, SonicWall’s Global Channel Chief as she shares insight into SonicWall’s partner-centric approach. From innovative strategies to real-world success stories, this episode dives deep into the world of channel leadership and cybersecurity excellence. Tune in for a dynamic discussion that sheds light on SonicWall’s commitment to collaboration, growth, and security innovation! Full Video Podcast Link: https://youtu.be/-zUqjd6LI-8 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Michelle Ragusa-McBain from SonicWall https://www.linkedin.com/in/michelleragusamcbain/…
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MSP Unplugged
Antwine Jackson of Enitech, joins us to talk about how resilience and support helped him grow his MSP. Full Video Podcast Link: https://youtu.be/2REXi2_o4rE --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Antwine Jackson from Enitech Antwine Jackson | LinkedIn…
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MSP Unplugged
1 EP 241 Navigating the AI Frontier: Copilot, Power Automate, and Beyond 31:42
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Play Later Play Later Lists Like LikedIn this episode, Nick Ross of T-minus365 dives into the world of Copilot AI, exploring its capabilities, use cases, and integration with Power Automate. Whether you’re a seasoned developer or just getting started, this podcast provides valuable insights and practical tips for leveraging Copilot AI and Power Automate effectively. Full Video Podcast Link: https://youtu.be/jEdS_YIuZ0M --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Nick Ross from T-Minus365…
On today's episode, Jennifer and Jose Santos, co-founders of RadTak Solutions, join us to share how they built and run their MSP together, live at Pax8 Beyond in Denver. Full Video Podcast Link: https://youtu.be/d8gmCStc7r8 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Jennifer and Jose Santos - Radtak Solutions…
On today's episode, Super Op's Channel Chief Juan Fernandez and Community Director Nancy Henriquez joins us fresh off the stage at Pax8 Beyond 2024. Also, SuperOps announces their exciting new partnership with Pax8. We discuss the details here and how it will benefit MSP's.
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MSP Unplugged
1 Tech Talk Tuesday - Taking the Hits and Moving Forward 39:29
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Play Later Play Later Lists Like LikedOn today's episode, Paco provides an update of what's going on with ProdigyTeks over the last 4 months along with some great updates on TechCon Unplugged and the MSP Bugle magazine. ------------------------------------------------------- TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon You'll Experience... * 25+ educational sessions * 2 networking events and after-hours entertainment * All expo hall meals, refreshments & happy hours * Automatic entrance into generous show raffles & giveaways * Walk away with concrete action items to take your business to the next level. Find out More at https://www.techconunplugged.com! TODAY'S SPONSORS ----------------------------------------------------- This episode's sponsors are ASCII, Huntress and SuperOps.ai! https://huntress.com/Unplugged https://superops.com/ https://www.ascii.com/ __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Renactus Technology Email: rick@mspnplugged.com AFFILIATES & REFERRAL LINKS --------------------------------------------------- Amazon Affiliate Store https://amzn.to/33rqkdA Patreon / mspunplugged DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.…
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MSP Unplugged
1 Tech Talk Tuesday - MSP Website Best Practices 30:55
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MSP Unplugged
1 Tech Talk Tuesday - Automation in MSP Operations 36:11
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MSP Unplugged
1 Tech Talk Tuesday - All Things Microsoft with Dave Siebert 32:53
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MSP Unplugged
1 Tech Talk Tuesday - Can your business run without you 40:21
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MSP Unplugged
1 Tech Talk Tuesday - Ashu Bhoot - Orion Networks 39:12
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