))
These Go to Eleven featuring Jarad Haggard
Manage episode 442269435 series 3284712
Content provided by Rob Dwyer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rob Dwyer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
While 1984’s This Is Spinal Tap was the genesis of the “mockumentary” genre, it hit so close to home that many viewers (even to this day) believe that Spinal Tap is a real band. The movie shows multiple event mishaps, including cancelled shows, improperly sized props, equipment malfunctions, and even a misbilling as a puppet show.
Working as and with musicians (especially those in the rock/metal/punk genres) has a way of leading to outrageous stories for all involved. Jarad Haggard has a few of those stories, having both been in bands and been the guy promoting concerts and handling band bookings for local venues. Today, he’s a Customer Success Manager for Thoropass. He joins the show to talk about the intersection of Customer Success and Events Management among other things.
We discuss: • Jarad’s Early CS Lessons in a Retail Environment • How Events Management and Customer Success Overlap • Dealing with Challenging Customers • How Creativity Can Enhance Customer Relationships • Local Community Engagement
Connect with Jarad on LinkedIn – https://www.linkedin.com/in/jarad-haggard-89465658/
Thoropass – https://thoropass.com/
Music courtesy of Big Red Horse – https://bigredhorseband.com/
Brought to you by Happitu – https://happitu.com/
198 episodes
Share
