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38. Our 1-Star Google Reviews
Manage episode 449750518 series 3561609
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Want to hear a few of our scathing one-star Google reviews? Marc Cunningham shares real one-star reviews Grace Property Management has received and reveals his strategies for responding effectively.
Marc explains how to remain “unoffendable”, avoid online arguments, maintain professionalism, and why a delayed response is essential. Discover the five essential steps to follow when crafting your response, ensuring you protect your reputation and turn a negative situation into a positive one. For practical advice on handling those dreaded one-star reviews this is the episode for you.
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