How can you maintain customer affinity while rebranding? (feat. Billie Loewen and David Soberman)

Questions for now - Compelling perspectives on digital CX

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.

An effective rebranding strategy can serve to reposition a company, product or service to better align with customer expectations. But it’s not a given; to retain existing customers and attract additional ones, brands must engage numerous stakeholders, plan meticulously and communicate clearly.

Listen for the compelling insights of Billie Loewen, vice president of marketing services at WillowTree, a TELUS Digital Company; and David Soberman, professor of marketing and Canadian national chair in strategic marketing at the Rotman School of Management at the University of Toronto.

Hear more growth marketing insights from Billie Loewen on WillowTree’s Room For Growth podcast.

Visit our website to learn more about TELUS Digital.