What Support Is Going To Make This Patient Relationship Successful? With Dr. Lauren Munsch Dal Farra

REALLY Know Your Customer

#MBA #Entrepreneur #Business #Marketing #Betsy Westhafer and Tony Bodoh #Betsy Westhafer #Tony Bodoh

35:56

In this premiere episode of "The God Hook," host Carol Costello introduces the chilling story of Richard Beasley, infamously known as the Ohio Craigslist Killer. In previously unreleased jailhouse recordings, Beasley portrays himself as a devout Christian, concealing his manipulative and predatory behavior. As the story unfolds, it becomes clear that Beasley's deceitfulness extends beyond the victims he buried in shallow graves. Listen to the preview of a bonus conversation between Carol and Emily available after the episode. Additional info at carolcostellopresents.com . Do you have questions about this series? Submit them for future Q&A episodes . Subscribe to our YouTube channel to see additional videos, photos, and conversations. For early and ad-free episodes and exclusive bonus content, subscribe to the podcast via Supporting Cast or Apple Podcasts. EPISODE CREDITS Host - Carol Costello Co-Host - Emily Pelphrey Producer - Chris Aiola Sound Design & Mixing - Lochlainn Harte Mixing Supervisor - Sean Rule-Hoffman Production Director - Brigid Coyne Executive Producer - Gerardo Orlando Original Music - Timothy Law Snyder SPECIAL THANKS Kevin Huffman Zoe Louisa Lewis GUESTS Doug Oplinger - Former Managing Editor of the Akron Beacon Journal Volkan Topalli - Professor of Criminal Justice and Criminology Amir Hussain - Professor of Theological Studies Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://evergreenpodcasts.supportingcast.fm…

5 years ago 34:46

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Much of our healthcare is built upon the transactional framework – the patient comes to the hospital, gets admitted, and is subjected to medication and medical procedures to cure whatever ails them. At PALM Health, an integrative medicine and wellness center in St. Louis, Missouri, clients get to have a whole new experience with its patient-centered philosophy and personalized care that is based on a deep understanding of what the patient needs. Dr. Lauren Munsch Dal Farra, founder, CEO, and a physician at the center, joins Betsy Westhafer and Tony Bodoh on the show to talk about the way PALM Health conducts its operations – from its navigator program for patient experience optimization to its varied services that combine the best of boutique medicine and integrative lifestyle medicine. Join in as she shares the center’s approach to healthcare and how it has successfully shifted its services in response to the COVID-19 crisis.

56 episodes

What Support Is Going To Make This Patient Relationship Successful? With Dr. Lauren Munsch Dal Farra

REALLY Know Your Customer

published 5 years ago

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Fetch error

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56 episodes

#MBA #Entrepreneur #Business #Marketing #Betsy Westhafer and Tony Bodoh #Betsy Westhafer #Tony Bodoh

All episodes

REALLY Know Your Customer

1
Bridging The Gap: Navigating The Digital Transformation Of Commerce With Lamees Butt 36:35

2 years ago36:35

36:35

Lamees Butt joins Betsy and Tony on this episode to delve into the topics of digital transformation and the ever-evolving landscape of commerce. She shares her insights on the challenges faced during her journey, including the importance of failing fast and adapting, which eventually led her to the corporate world. Now a key player at Zoovu , an AI commerce platform, she focuses on connecting businesses with their customers, making it easier to find products in the vast digital market. Through real-life examples with industry giants like Vodafone, Dyson, and Bosch, she illustrates the complexities of the B2C sector and the inevitable changes coming in B2B transactions. Lamees sheds light on Zoovu's customer-centric approach, involving partnerships with top customers through Customer Advisory Boards, fostering a community where thought leadership and experiences are shared. This collaborative ecosystem of customers and partners is seen as pivotal to Zoovu's growth, proving that in the ever-changing world of digital commerce, strong partnerships and customer-centric strategies are the keys to success. Tune in and hear more from Lamees, Betsy and Tony on this episode.…

REALLY Know Your Customer

1
4 Traits For Any Leader To Build An Authentic Customer-Centric Culture With Jay Meyer 36:40

2 years ago36:40

36:40

Meet Jay Meyer . Jay is an accomplished business owner and entrepreneur who shares his personal journey of addiction and recovery on this insightful episode with Betsy and Tony. With decades of business and leadership under his belt, Jay has seen a lot change over the years, but one thing has remained: his desire to get to know his customers. Jay started his career by building authentic relationships with his customers, being curious, taking them to lunch, and caring for his customers’ families. He has taken these practices along his journey because of the impact he wants to make in others’ lives. Jay shares the ways he consistently maintains his positive spirit and how he is driven to live out his personal mission to “inspire others, dream more, be more, and live in the light more.”…

REALLY Know Your Customer

1
Building Loyalty In Micro-Moments With Your Customers With Mark Ross-Smith 39:43

2 years ago39:43

39:43

Meet Mark Ross-Smith, CEO and Co-Founder of StatusMatch.com . Mark joins Betsy and Tony on the podcast from Malaysia. As a self-proclaimed professional frequent flyer, Mark racked up more airline points than you can imagine as he built his former businesses. After he decided to move across the world, he asked the area’s major airline for a status match in their frequent flyer program. He was denied, but it led the way for his idea to create StatusMatch.com . Tony, Betsy, and Mark dive into emotional loyalty to big brands and discuss how those micro-moments can be replicated in any size business to get a leg up on the competition.…

REALLY Know Your Customer

1
Solving The Biggest Small Business Problem With Prashant Fuloria 35:37

3 years ago35:37

35:37

Join us for a conversation with Prashant Fuloria , CEO of Fundbox , a working capital platform for small businesses. Did you know that 82% of small business failures are because of a cash flow gap or a working capital challenge? That’s where Fundbox comes in: to create solutions that level the playing field for small businesses and help them succeed. Although automation and user simplicity is essential to their product development, customer engagement is critical to the Fundbox mission to provide relevant solutions that help their customers focus on growing their business. It’s clear that Prashant is passionate about what he does and making a difference for his customers. Listen in to learn more!…

REALLY Know Your Customer

1
A Crucial Step On The Customer Journey: Retention And Churn Management With Tony Sternberg 28:46

3 years ago28:46

28:46

Meet Tony Sternberg , Co-Founder & CEO of ProsperStack , an automated retention platform for subscription businesses. Consider this: You’ve had it up to “here” with your streaming service and you call to cancel your subscription. ProsperStack partners with said streaming service to create a unique retention strategy for what happens next after you live chat or call the provider. It’s unique because the next subscriber will encounter a different experience based on their individual attributes, such as how long they’ve been a customer or how frequently they utilize the service. ProsperStack integrates this data to give the providers deeper insights around customer retention. Tony Sternberg is leading the charge for this fast-growing company and bringing a new light to how to really know your customer.…

REALLY Know Your Customer

1
4 Rules For Improving The Customer Experience With Gail And Bruce Montgomery 1:00:22

3 years ago1:00:22

1:00:22

Meet Gail and Bruce Montgomery. They are the high-energy co-founders of ExperienceYes, a truly one-of-a-kind business, set out to bring fun into organizations that want to improve trust, relationship-building, and EQ to make higher-performing teams. With similar backgrounds in professional acting, singing, and dancing in New York City, they both made their way into the corporate world. Gail and Bruce found a way to bring these two very different worlds together in 2013 when they launched ExperienceYes. In this episode, Gail and Bruce generously share their 4 rules for improving the customer experience using Improv. 4 Rules for Improving Customer Experience (using Improv) 1. Say “yes, and” more. 2. Listen with the intent to learn and serve. 3. Support teammates at all costs. 4. Trust your instincts. The goal of their sessions is to use applied Improv to make you uncomfortable (in a safe space), so you can start getting comfortable during ambiguity. And laughter. A lot of laughter.…

REALLY Know Your Customer

1
The Future Of CX Is Customer Journey Management With Jochem van der Veer 36:13

3 years ago36:13

36:13

Meet Jochem van der Veer , Co-Founder and CEO of TheyDo . His business is based on a simple yet sometimes impossible task for large organizations: breaking down processes to make it easier for C-level executives to connect with their customers. Traditionally, small and large organizations have focused on customer journey mapping. TheyDo has a strategic focus on customer journey management , an innovative strategy that creates alignment to what the company designs versus what the customer actually experiences. This allows the organizations that Jochem and TheyDo partner with to make data-driven decisions with qualitative inputs. Betsy and Tony dive deep into this conversation with Jochem and explore what the future of the customer experience could be in the next 5-10 years: intertwining individual emotions with transactions and journeys to predict future behavior.…

REALLY Know Your Customer

1
REALLY Knowing The Learning Style Of Your Customer With David Ciccarelli 40:19

3 years ago40:19

40:19

Fun fact: 30% of the population learns by listening. Not-so-fun fact: If your website only offers written content, you could be leaving behind a big chunk of your target market simply because you’re not speaking the same language. Meet David Ciccarelli , CEO of Voices , a fast-growing online platform that connects buyers and sellers of one creative service: the human voice. He joins Betsy and Tony to share how he thinks a little differently about the customer journey and generously shares ideas for ways to improve your standing with prospects. Start by taking down the gates to your website content and determining which written content can be translated to audio. Be their guide (not the hero) in helping them achieve their goals. Thanks for your insights, David!…

REALLY Know Your Customer

1
The Transformation Of Sales And Storytelling With Doug C. Brown 37:31

3 years ago37:31

37:31

It all starts with a story and believe it or not, Doug Brown has a lot of them. Starting with his first job at the young age of 3 when he was sweeping floors. Many years down the road, Doug is now helping companies achieve their top 1% of sales. Join us as Betsy and Tony get Doug’s unique perspective on the state of sales today. Sure, sales people used to push back on marketing and how they didn’t need it to sell. Now, they’re pushing back on really getting to know their customers. Some of them have told Doug there’s not enough information out there to learn about their customers. Listen in to hear Doug’s response to this objection with an incredible story involving his grandfather.…

REALLY Know Your Customer

1
Re-Thinking How To Invest In Your Key Customer Accounts With Denise Freier 39:41

3 years ago39:41

39:41

Meet Denise Freier . After more than 40 years of driving sales and customer relationships at IBM, Denise made her way to the Strategic Account Management Association . At its core, SAMA is focused on sharing best practices for, you guessed it, Strategic Account Managers. Whether it’s through conferences, free webinars or training services, SAMA is continually finding new ways to help accelerate the member’s business results. So, what’s the difference between sales and strategic account management? Denise explores this with Tony and Betsy and views your traditional salesperson as someone who can apply products and services to a customer’s problem. Whereas strategic account managers develop long-term trust and commitment with customers, while always leading with the customer’s success. Listen in to learn the 5 specific traits that make a SAM. We especially love this episode given Denise also wrote the foreword in Betsy and Tony’s next book! The Rarest Advantage: How to Co-Create Strategic Value to Retain and Expand Your Key Customer Accounts will be released in April 2022.…

REALLY Know Your Customer

1
Revealing Blind Spots In Customer Experience With Gal Oron 34:01

3 years ago34:01

34:01

Meet Gal Oron . Gal is a self-described normal person who got to where he is with a lot of hard work and constant improvement. Whether it’s on the basketball court or in the office, Gal strives to keep three key things in mind: 1. Have humility 2. Exhibit strong work ethic 3. Be dedicated. At Zoomin , Gal and his team are replicating the successes they’ve seen in B2C, and bringing them into the B2B world of enterprise companies. Today, every company is a tech company. That means companies need to understand how their end users interact with content and how they can use this data to their benefit. That’s where Zoomin comes into play. Zoomin will reveal the blind spots in your customer experience. Listen in as Gal humbly shares his expertise in this can’t-miss episode.…

REALLY Know Your Customer

1
Creating Transparency In Customer Conversations With Richard White 39:18

3 years ago39:18

39:18

Transparency across the organization - it’s something every business strives for, but few master. Customer conversations or feedback is often diluted from the point it enters the organization to when (or should we say, IF) it reaches the impacted department. Fathom, a #1-rated Zoom app, is working to change that. The CEO of Fathom , Richard White joins Betsy and Tony to talk about the business value his company is bringing to a remote-first environment. Customer conversations that take place virtually can now be captured and shared across the organization in a way that increases productivity for everyone involved, improves internal alignment and ultimately, yields a better customer experience. Richard gives the REALLY Know Your Customer listeners a special Fathom offer! Tune in for more information.…

REALLY Know Your Customer

1
Aha! Uncovering Customer Insights With Darshan Mehta 31:03

3 years ago31:03

31:03

Darshan Mehta’s time and passion for research goes back to the 1990s, when he became interested in case studies and customer focus groups. Today, Darshan is CEO of iResearch , which built an online insights platform that enables companies to quickly, easily, and affordably extract insights from consumers or employees worldwide. In other words, Darshan saw the value extracted from in-person focus groups and created a way to leverage some of that same value using an online methodology. Let’s dive into this insightful conversation with Darshan and explore the world of customer focus groups.…

REALLY Know Your Customer

1
Helping Your Customers Do Their Jobs In A More Fulfilling Way With Slater Victoroff 39:10

3 years ago39:10

39:10

Slater Victoroff never thought he would grow up to be an entrepreneur, even though he was exactly that from an early age, selling individual Dum Dums that he had bought in bulk to his friends (with a nice markup). Fast forward to today, and Slater is the former CEO-turned current CTO of Indico Data. With a focus on helping their customers do their job in a more fulfilling way, Indico processes unstructured data such as audio files, contracts, invoices, applications, etc. Join us for a conversation that takes a turn into really deep thinking around humans and data.…

REALLY Know Your Customer

1
The Next Big Focus: The Buyer Experience With Ross Rich 40:26

3 years ago40:26