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379. Whole Foods’ holistic approach to merchandising and customer service

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Manage episode 474798155 series 1444795
Content provided by National Retail Federation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by National Retail Federation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Whole Foods places its whole focus on serving and nourishing its shoppers. Sonya Gafsi Oblisk, chief merchandising and marketing officer for Whole Foods Market, joins us to talk about how Whole Foods stays ahead of food trends, builds trust with its customers and leads the industry in high-quality sourcing. She also shares her career journey, what she loves most about working in merchandising and marketing, and her approach to problem-solving in the retail industry.

(00:00:00) Introductions

(00:01:31) Oblisk’s career journey

(00:05:45) Why Oblisk loves merchandising & marketing

(00:08:11) Getting to know the Whole Foods customer

(00:11:10) Leading in trends and quality control

(00:13:11) What’s next for Whole Foods in 2025

(00:19:45) Oblisk’s best career advice

The National Retail Federation is the world’s largest retail trade association.

Every day, we passionately stand up for the people, policies and ideas that help retail succeed.

Resources:

wholefoodsmarket.com

• Find out more about Retail’s Big Show in NYC

Become an NRF member and join the world’s largest retail trade association

• Learn about our retail education platform, NRF Foundation, at nrffoundation.org

• Learn about retail advocacy at nrf.com/advocacy

• Find more episodes at retailgetsreal.com

Related:

10 retail experiences you shouldn't miss in New York City

  continue reading

379 episodes

Artwork
iconShare
 
Manage episode 474798155 series 1444795
Content provided by National Retail Federation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by National Retail Federation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Whole Foods places its whole focus on serving and nourishing its shoppers. Sonya Gafsi Oblisk, chief merchandising and marketing officer for Whole Foods Market, joins us to talk about how Whole Foods stays ahead of food trends, builds trust with its customers and leads the industry in high-quality sourcing. She also shares her career journey, what she loves most about working in merchandising and marketing, and her approach to problem-solving in the retail industry.

(00:00:00) Introductions

(00:01:31) Oblisk’s career journey

(00:05:45) Why Oblisk loves merchandising & marketing

(00:08:11) Getting to know the Whole Foods customer

(00:11:10) Leading in trends and quality control

(00:13:11) What’s next for Whole Foods in 2025

(00:19:45) Oblisk’s best career advice

The National Retail Federation is the world’s largest retail trade association.

Every day, we passionately stand up for the people, policies and ideas that help retail succeed.

Resources:

wholefoodsmarket.com

• Find out more about Retail’s Big Show in NYC

Become an NRF member and join the world’s largest retail trade association

• Learn about our retail education platform, NRF Foundation, at nrffoundation.org

• Learn about retail advocacy at nrf.com/advocacy

• Find more episodes at retailgetsreal.com

Related:

10 retail experiences you shouldn't miss in New York City

  continue reading

379 episodes

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