Burnout to Balance: Insights and Strategies for Modern Leaders

RO-AR.com : Numbers, Nuances & Observations

#Business #ROStrategy #Tech #MBA #Business News #News

38:30

Chef Shuai Wang was the runner-up on the 22nd season of Bravo’s Top Chef and is the force behind two standout restaurants in Charleston, South Carolina—Jackrabbit Filly and King BBQ—where he brings together the flavors of his childhood in Beijing and the spirit of the South in some pretty unforgettable ways. He grew up just a short walk from Tiananmen Square, in a tiny home with no electricity or running water, where his grandmother often cooked over charcoal. Later, in Queens, New York, his mom taught herself to cook—her first dishes were a little salty, but they were always made with love. And somewhere along the way, Shuai learned that cooking wasn’t just about food—it was about taking care of people. After years working in New York kitchens, he made his way to Charleston and started building something that feels entirely his own. Today, we’re talking about how all those experiences come together on the plate, the family stories behind his cooking, and what it’s been like to share that journey on national TV. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

about a year ago 32:20

MP3•Episode home

In this conversation with Deborah Bulcock, an executive coach, we discuss her insights on transitioning from corporate life to running her own coaching business since 2018.

She discussed the challenges of balancing marketing, sales, and client work, emphasizing the importance of networking and finding effective business development strategies.

Reflecting on her work we also discuss covered stress, burnout, and the impacts of remote working. An advocate for self-awareness, incremental change, and seeking support to manage stress effectively, Deborah explains here perspective, sharing some techniques to help.

Find more here -> https://www.ro-ar.com/

More insights and videos at https://www.ro-ar.com

145 episodes

Burnout to Balance: Insights and Strategies for Modern Leaders

RO-AR.com : Numbers, Nuances & Observations

published about a year ago

MP3•Episode home

In this conversation with Deborah Bulcock, an executive coach, we discuss her insights on transitioning from corporate life to running her own coaching business since 2018.

She discussed the challenges of balancing marketing, sales, and client work, emphasizing the importance of networking and finding effective business development strategies.

Find more here -> https://www.ro-ar.com/

More insights and videos at https://www.ro-ar.com

145 episodes

#Business #ROStrategy #Tech #MBA #Business News #News

All episodes

1
Discovering Vulnerability - Leaning on Data to help 36:25

22 days ago36:25

36:25

This interview features Stuart Murgatroyd, CEO of Data on Demand, discussing the evolution of data use in financial services to better identify and support vulnerable customers. It explores how regulatory changes, particularly from the FCA, have pushed firms to seek richer, more diverse data sources beyond traditional credit reference agencies. The discussion covers innovative products like "Know Your Vulnerable Customer," which aggregate multiple external datasets—such as high-cost loan applications, bereavement, insolvency, and mental health registers—into a holistic vulnerability profile aligned with FCA characteristics. Stuart highlights practical use cases, challenges in data completeness, and the increasing importance of early identification to prevent harm and improve customer outcomes. It also touches on the future trajectory of vulnerability data, including the integration of AI and the need for ongoing data governance to meet evolving regulatory expectations. More insights and videos at https://www.ro-ar.com…

1
Guiding across a Galaxy of Support Services 36:12

6 weeks ago36:12

36:12

Cat Divers, CEO of the National Support Network (NSN), discusses the evolving support services landscape in the UK. The discussion explores how NSN’s Support Hub is helping organisations—from corporates to charities—guide individuals to the right help, fast. Themes include trends in digital vs. in-person support, challenges in accessibility, personalisation, the importance of timing in support journeys, and how corporates are responding to increasing vulnerability in customer populations. The discussion also addresses how NSN uses data and design to simplify a complex landscape and drive both operational and societal impact. More insights and videos at https://www.ro-ar.com…

1
Small changes - yield big insights: Vulnerability Support 29:06

11 weeks ago29:06

29:06

Savannah Price, CEO and Founder of Serene, discusses how financial data – particularly open banking data – can be useful for detecting and acting on early signs of customer vulnerability. Behavioural analytics tools, with rich data can now help financial institutions identify stress and life events through subtle shifts in spending behaviour. The discussion covers the evolving ecosystem around vulnerability, customer trust, probabilistic modelling, integration challenges, and the future potential of vulnerability data across multiple sectors. More insights and videos at https://www.ro-ar.com…

1
Getting Traction in Financial Services - How to progress 37:25

12 weeks ago37:25

37:25

Brendan Gilmore, Managing Director of BPG Strategy, discusses the interplay between fintech innovation and traditional banking. Drawing from two decades in the banking industry and eight years advising fintechs, he provides a nuanced view of selling into financial services, the cultural and operational barriers faced by fintech vendors, and the evolving demands of banks. Covering digital transformation, AI, embedded finance, partnerships, decision-making in large institutions, and strategies for navigating complex financial ecosystems, the conversation offers pragmatic insights for technology providers aiming to gain traction within financial services. More insights and videos at https://www.ro-ar.com…

1
Empathy and Data - Managing Vulnerability Complexity 34:14

14 weeks ago34:14

34:14

A discussion with Andrew Gething, Founder and Managing Director of MorganAsh, on the challenges of managing customer vulnerability across financial services and other sectors. The conversation explores how vulnerability management has evolved—from simplistic flagging to more nuanced, data-driven, and empathetic approaches—and highlights operational, regulatory, and technological barriers. It also delves into the FCA’s Consumer Duty, the role of AI, and how firms can use customer understanding to drive both compliance and strategic advantage. More insights and videos at https://www.ro-ar.com…

1
Hitting the Real Time - Accurate, timely bureau reporting 29:47

16 weeks ago29:47

29:47

James Bryce-Lind, Founding Commercial Director at InFact, the UK’s challenger credit bureau discusses transformative impact of real-time data on credit decisioning and the challenges posed by legacy systems. He explains some of the innovations InFact is bringing to market to support financial inclusion, especially for thin-file and subprime consumers, and why this is needed. More insights and videos at https://www.ro-ar.com…

1
Colliding Cultures? Ensuring Effective Communication 29:16

17 weeks ago29:16

29:16

Caroline Lewis, Centre Director at Richard Lewis Communications, discussed the Lewis Model and the critical importance of cross-cultural understanding in a globalised business world. Drawing on the work of linguist Richard D. Lewis and the seminal book When Cultures Collide , the discussion explores how cultural norms shape communication, decision-making, and trust. The discussion addresses some of the practical challenges for professionals navigating global teams, mergers, and customer engagement, especially in remote or hybrid work environments; providing actionable insights for leaders managing multicultural teams and expanding into new markets. More insights and videos at https://www.ro-ar.com…

1
Being Up to Date - Current Trends in Affordability 27:24

21 weeks ago27:24

27:24

Andy Johnson, Client Partner at 4Most, explores the evolving affordability landscape in the UK. The discussion covers emerging trends in consumer spending, the impact of inflation, and the need for real-time data in credit decisioning. Key topics include the affordability pressures on lower-income households, the ongoing structural changes in consumer behaviour, and how lenders can adapt their models to better assess financial resilience. Andy provides some critical insights for financial services professionals navigating the shifting economic landscape in 2025. More insights and videos at https://www.ro-ar.com…

1
Debt Servicing and Trends across South America 28:59

22 weeks ago28:59

28:59

Catalina Luna Kisic explains the debt servicing and collections landscape in South America, focusing on key markets, economic drivers, regulatory environments, and technological advancements. In this discussion she provides insights into portfolio sales, SME lending trends, fintech disruption, and AI adoption in collections, highlighting the growing role of WhatsApp in borrower engagement, the impact of economic cycles on NPLs, and the regulatory stability that makes Peru an attractive market for international investors. More insights and videos at https://www.ro-ar.com…

1
New Tech, New Trends? Contact Centre Dynamics 32:30

23 weeks ago32:30

32:30

Gavin Stewart from VCC Live discusses the latest trends and technologies in the contact centre industry, particularly in the financial services sector. In this conversation, he highlights the integration of AI and machine learning, the adoption of multichannel communication strategies, and the regional variations in technology uptake. The discussion also covers the evolving role of human agents in the backdrop of technological advancements and the strategic implications for managing customer interactions in financial services. More insights and videos at https://www.ro-ar.com…

1
Forecasting the Future: Assessing new Technologies 30:38

24 weeks ago30:38

30:38

Steve Suarez, CEO of Horizon X Consulting, explains some of the best practices he uses in the identification of emerging technologies and how to integrate them in order to generate business transformation. The discussion covers the evolution of AI, the growing significance of quantum computing, and the role of innovation in shaping the future of industries, particularly financial services. Steve shares insights into managing technological complexity, the importance of governance, and the opportunities presented by trends such as small AI models, quantum computing and even space technologies. More insights and videos at https://www.ro-ar.com…

1
Digital Transformation and Affordability 42:04

25 weeks ago42:04

42:04

Mark McElvanney, Client Services Director for IEHub, discusses the impact of regulatory changes, the importance of affordability assessments and innovative tools designed to support customers. Key themes include the integration of benefits assessments, affordability data portability, and partnerships with third-party organisations to deliver seamless support. The conversation highlights the challenges and opportunities presented by economic pressures and shifting consumer behaviours, while offering a forward-looking perspective on digital transformation and AI adoption in affordability processes. More insights and videos at https://www.ro-ar.com…

1
Digital Solutions for Financial Support 26:43

26 weeks ago26:43

26:43

Loris Raimo, co-founder of Snorkel, discusses the transformation of financial support through digital innovation. The conversation explores barriers to engagement, the potential of AI and chatbots, and the evolving needs of consumers in financial distress. Key topics include the role of technology in bridging the gap between lenders and consumers, regulatory challenges, and opportunities to make debt support more accessible and effective. With a focus on integrating proactive and scalable solutions, the dialogue highlights how the financial services industry can adapt to better serve vulnerable customers. More insights and videos at https://www.ro-ar.com…

1
AI, Automation, and Autonomous Agents 42:04

27 weeks ago42:04

42:04

Hamid Motahari from UpBrains and Adi Hazan from Analycat delve into the evolution of robotic process automation (RPA) and the integration of artificial intelligence into workflows. This discussion explores how automation technologies have advanced from simple workflows to intelligent systems that handle unstructured data and complex decision-making, together with the challenges of adopting AI, the role of transparency and governance, and the immense opportunity for businesses to optimise processes. The session highlights the importance of a blended approach, combining traditional and innovative automation tools to drive efficiency, scalability, and compliance. More insights and videos at https://www.ro-ar.com…

1
AI Transformation in Contact Centres and Beyond 30:45

34 weeks ago30:45

30:45

Martin Neilson from MEGA explores the integration of AI-driven voice bots in debt collection and customer service, focusing on how they enhance human operators’ efficiency rather than replacing them. Ethical, regulatory, and market dynamics are all key considerations, however AI is due to have a significant role in omnichannel strategies, with rapid technological evolution... enabling sophisticated, personalised customer interactions. More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Clouds, Calls, and the AI Revolution - Contact Centre Edition 39:56

1 year ago39:56

39:56

Fred Stacey, CEO of Cloud Tech Gurus, discussed the dynamic evolution of technology in contact centers, focusing on the shift towards cloud computing and artificial intelligence (AI). He emphasises the broader implications of these technological advances on business operations, workforce dynamics, and economic strategies in a rapidly changing global environment. Find more at https://www.ro-ar.com More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Artificially Speaking - Exploring AI's Impact 46:42

1 year ago46:42

46:42

David Marr discusses the evolving role of artificial intelligence (AI), particularly large language models, in society and industry. This interview highlights AI's transition from a niche interest to a pervasive topic, exploring its impact on jobs and societal changes, the waning novelty, and the shift towards finding substantial, impactful applications. More here -> https://www.ro-ar.com/artificially-speaking/ More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
The Evolving Landscape of Digital Security 51:08

1 year ago51:08

51:08

Kevin Prone from FourNet, together with Kevin Still, discusses the escalating threats in cybersecurity, highlighting the rapid advancement and sophistication of cyber-attacks, especially in light of recent events like the COVID-19 pandemic which accelerated digital transformation. They discuss the challenges of ensuring digital security in this fast-evolving landscape, including the implications for both corporations and consumers, the importance of multi-factor authentication, governance frameworks, and the potential need for more in-person interactions to establish trust in the digital age. Find more here https://www.ro-ar.com/ More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Tech Innovations Transforming Credit Union Services 27:15

1 year ago27:15

27:15

In this conversation with Andrew Duncan, CEO of SOAR, a platform supporting credit unions and CDFIs, we discuss insights into the evolving landscape of credit unions in the wake of the cost of living crisis and technological advancements. Andrew highlights the shift in borrowing purposes towards essential needs, the challenge of technology adoption, the significance of community bonds, and the potential growth of the credit union sector through technological innovation and consolidation. Find more at - https://www.ro-ar.com/ More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
An Insight into the Modern World of Enforcement 33:36

1 year ago33:36

33:36

In this conversation with Russell Hamblin-Boone, CEO of the Civil Enforcement Association, we discuss some of the innovations that have been reshaping the sector, highlighting significant regulatory changes, the introduction of the Enforcement Conduct Board, and the nuanced approaches to debt collection in a post-pandemic society. The conversation sheds light on the complexities of modern enforcement practices, the impact of technology, and the evolving relationship between enforcement agencies, debtors, and the broader community. More at : https://www.ro-ar.com More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Burnout to Balance: Insights and Strategies for Modern Leaders 32:20

1 year ago32:20

32:20

In this conversation with Deborah Bulcock, an executive coach, we discuss her insights on transitioning from corporate life to running her own coaching business since 2018. She discussed the challenges of balancing marketing, sales, and client work, emphasizing the importance of networking and finding effective business development strategies. Reflecting on her work we also discuss covered stress, burnout, and the impacts of remote working. An advocate for self-awareness, incremental change, and seeking support to manage stress effectively, Deborah explains here perspective, sharing some techniques to help. Find more here -> https://www.ro-ar.com/ More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Helping Customers and Clients with Service Visits and Data 31:16

1 year ago31:16

31:16

Gary Jones, Managing Director of Verify, delves into the evolving landscape of field services in the financial and utility sectors, emphasizing a shift from traditional debt collection to a more nuanced approach focusing on customer support and data collection. He discusses the impact of recent socio-economic changes on customer vulnerability and the integration of technology in field services. More here https://www.ro-ar.com More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Enhancing Communications Clarity - Peter Wordsworth, Consumer Duty Services 28:27

1 year ago28:27

28:27

Peter Wordsworth, from Consumer Duty Services, shares his insights on the evolving landscape of debt advice, the pivotal role of technology, and the impact of regulatory changes on the sector. With an emphasis on the current economic pressures, he highlights the challenges and opportunities within debt advice, emphasizing innovation, the adoption of digital solutions, and the importance of data-driven decisions. Peter sheds light on the shifts in consumer behavior and creditor expectations but also outlines the potential path forward for enhancing debt advice services and insolvency processes. Find more here -> https://www.ro-ar.com/ More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
A new era of money management: Changing generational views 29:31

1 year ago29:31

29:31

In this interview, Bob Winnington, CEO of the Money Advice Liaison Group, discusses the group's recent conference, focusing on the evolving demographics of debt management. Keynote speakers addressed generational differences in debt handling, the impact of digital technologies, and regulatory challenges with the conference highlighting a lack of financial education and the need for more proactive approaches. The discussion also covered the rise in mortgage rates and income maximization strategies. More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
A great tradition with very modern challenges 11:08

2 years ago11:08

11:08

In this insightful interview, Nick Christmas from North Pole Enterprises discusses the evolving challenges and trends in the world of Christmas magic. The conversation covers how they are trying to adapt to modern demands, technological advancements, environmental concerns, and the future of celebrations. more here -> https://www.ro-ar.com/north-pole-enterprises/ More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Decisioning, Data : Using the Right Tools 34:16

2 years ago34:16

34:16

In this conversation, Adi Hazan, from Analycat, explores the intricate dynamics of decision-making in the data-driven world. The discussion around AI and its impact on various industries delves into the evolution of decision logic, the human brain's role in AI decision-making, and the challenges posed by data overload and bias. It also further discusses the environmental and operational costs associated with large-scale AI systems, emphasizing the need for a balanced approach that synergizes AI capabilities with human expertise. More at https://www.ro-ar.com More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Improving Communication Intelligibility 29:23

2 years ago29:23

29:23

In this discussion, Ewan Willars from Amplified Global discusses the nuanced differences between readability and intelligibility in customer communications, particularly in the context of legal and financial services. The discussion explores the implications of these concepts for consumer understanding, legal compliance, and effective communication. Emphasizing the importance of intelligibility over mere readability, the conversation delved into the challenges and future directions of customer communications, highlighting the role of AI and innovative approaches in enhancing consumer comprehension and decision-making. More at www.ro-ar.com More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Digital Transformation: Improving Value Exchange 43:43

2 years ago43:43

43:43

In this discussion, Graham Hill, a senior associate at Optimum Partners, shared his insights on service quality, decisioning, governance, and value exchange, particularly in the context of open banking. The conversation covers the impact of regulatory frameworks like the UK's Consumer Duty on retail financial firms, the role of customer-oriented innovation, and the importance of understanding customer jobs and outcomes. We also got to discuss cultural differences in service perception and the evolving role of technology in enhancing user experience. https://www.ro-ar.com More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Future Tech Trends: An insiders view of the market 33:11

2 years ago33:11

33:11

In this full interview with Harrison Goode and Oliver Sully from Edge Tech they discuss the future of technology, share their insights on AI, automation, and the evolving job landscape. Touching upon topics like chatbots, low-code solutions, remote work, and the ever-changing tech landscape they offer differing perspectives on the pace of technological advancement, but agree that continuous learning and adaptability are key to staying ahead in the tech world. www.ro-ar.com More insights and videos at https://www.ro-ar.com…

RO-AR.com : Numbers, Nuances & Observations

1
Positively Changing Behaviour - Science and AI 42:06

2 years ago42:06