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How to change support issues into sales opportunities
Manage episode 470534813 series 3585590
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We dive into the often-overlooked area of customer support and its impact on building trust and loyalty. The discussion centres on how post-sale support can significantly reinforce client relationships and improve repeat business.
• Understanding the importance of support in customer relationships
• Owning the problem: key strategies for addressing client concerns
• Transforming support challenges into opportunities for growth and feedback
Take charge of your customer relationships! Contact us for insights on enhancing your support strategies and ensuring client satisfaction.
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Graham Elliott
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Chapters
1. How to change support issues into sales opportunities (00:00:00)
2. Understanding the Importance of Customer Support (00:13:16)
3. Owning the Problem: How to Handle Client Issues (00:35:33)
4. Transforming Challenges into Opportunities for Growth (06:19:31)
37 episodes
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