Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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Remote Management and Kiosk Tech w/ Go Store It
Manage episode 424147681 series 3470116
Content provided by swivl. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by swivl or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome to the Self Storage Lab — where we deconstruct how operators are adapting to today’s technology-driven landscape and how it might impact your business.
In episode 22 of the Self Storage Lab, the team sheds light on how self-storage operators are adapting to the latest in tech. From the latest in kiosk technology to advanced unattended systems, they dive into insights on how operators can make their implementation in manned and unmanned setups work.
Getting nerdy with us today is Beau Agnello, Chief Operating Officer at Go Store It. Beau brings a rich background from his roles at National Storage and Extra Space Storage, where he contributed to product innovation and managed a significant portfolio. Beau emphasizes the importance of enhancing customer experience through technology and shares the data-driven approach Go Store It employs to remain competitive. The conversation also explores the evolution of staff roles, remote management strategies, and lessons learned in integrating new technologies for a consistently excellent customer journey.
Mentioned in this episode
00:23 - Meet Beau Agnello
01:10 - Exploring Remote Management Technology
02:28 - The Evolution of Self-Service Kiosks
04:40 - Customer Journey: Attended vs. Unattended
05:09 - Reframing the Purpose of Kiosks
06:46 - Enhancing Customer Experience with Technology
12:59 - Virtual Management and Security
19:21 - Specializing Roles for Efficiency
22:06 - Data-Driven Insights and Customer Behavior
32:44 - Impact on Business Metrics and Valuation
36:36 - Balancing Cost and Customer Experience
38:25 - Implementing Kiosk Technology: Lessons Learned
39:57 - Understanding Customer Behavior
43:31 - Key Features for Kiosk Solutions
45:19 - Educating Your Team and Customers
49:35 - Exploring Other Technologies
51:28 - Innovations in Other Industries
59:05 - Final Thoughts and Future Directions
31 episodes
Share
Manage episode 424147681 series 3470116
Content provided by swivl. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by swivl or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome to the Self Storage Lab — where we deconstruct how operators are adapting to today’s technology-driven landscape and how it might impact your business.
In episode 22 of the Self Storage Lab, the team sheds light on how self-storage operators are adapting to the latest in tech. From the latest in kiosk technology to advanced unattended systems, they dive into insights on how operators can make their implementation in manned and unmanned setups work.
Getting nerdy with us today is Beau Agnello, Chief Operating Officer at Go Store It. Beau brings a rich background from his roles at National Storage and Extra Space Storage, where he contributed to product innovation and managed a significant portfolio. Beau emphasizes the importance of enhancing customer experience through technology and shares the data-driven approach Go Store It employs to remain competitive. The conversation also explores the evolution of staff roles, remote management strategies, and lessons learned in integrating new technologies for a consistently excellent customer journey.
Mentioned in this episode
00:23 - Meet Beau Agnello
01:10 - Exploring Remote Management Technology
02:28 - The Evolution of Self-Service Kiosks
04:40 - Customer Journey: Attended vs. Unattended
05:09 - Reframing the Purpose of Kiosks
06:46 - Enhancing Customer Experience with Technology
12:59 - Virtual Management and Security
19:21 - Specializing Roles for Efficiency
22:06 - Data-Driven Insights and Customer Behavior
32:44 - Impact on Business Metrics and Valuation
36:36 - Balancing Cost and Customer Experience
38:25 - Implementing Kiosk Technology: Lessons Learned
39:57 - Understanding Customer Behavior
43:31 - Key Features for Kiosk Solutions
45:19 - Educating Your Team and Customers
49:35 - Exploring Other Technologies
51:28 - Innovations in Other Industries
59:05 - Final Thoughts and Future Directions
31 episodes
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Similar to Self Storage Lab
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
News and insight from the business world. Download the podcast via the BBC Sounds app.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
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In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
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Go offline with the Player FM app!
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