Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Content provided by KnowledgeOwl and Kate Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KnowledgeOwl and Kate Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Skill #25: Nudging Users to Action Through Contextual Help
Manage episode 245800914 series 2568080
Content provided by KnowledgeOwl and Kate Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KnowledgeOwl and Kate Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
As technical writers, we help users learn processes or complete particular tasks. And we offer this help in several ways, including documentation, video tutorials, or learning management systems.
But get this: through gentle nudges and clues throughout the users’ journeys, technical writers can help users achieve their goal without sending them straight to the help site.
How? Through contextual help: the micro-copy, in-app guides, and info tips that developers and user experience designers include in their product to nudge users to action.
You’ve seen examples of contextual help. Think the copy that appears below free form fields, instructing you to enter certain content; or guided steps introducing you to a new interface.
This is contextual help. And you—the technical writer—are best equipped to create it for your company.
That’s why, in this episode, we have Kacy Ewing on the podcast: fellow graduate of the University of North Texas and tech writer out of Austin, Texas—though soon moving to Brooklyn, New York to begin a new tech writing job with Bloomberg.
Kacy has created several forms of help resources—including contextual help—and, in this episode, shares the skills you need to excel in creating contextual help for your employer, as well, including:
- how to position yourself in the user experience process
- how to practice your contextual help writing
- Where to find the best examples of contextual help
Show Notes:
57 episodes
Share
Manage episode 245800914 series 2568080
Content provided by KnowledgeOwl and Kate Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KnowledgeOwl and Kate Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
As technical writers, we help users learn processes or complete particular tasks. And we offer this help in several ways, including documentation, video tutorials, or learning management systems.
But get this: through gentle nudges and clues throughout the users’ journeys, technical writers can help users achieve their goal without sending them straight to the help site.
How? Through contextual help: the micro-copy, in-app guides, and info tips that developers and user experience designers include in their product to nudge users to action.
You’ve seen examples of contextual help. Think the copy that appears below free form fields, instructing you to enter certain content; or guided steps introducing you to a new interface.
This is contextual help. And you—the technical writer—are best equipped to create it for your company.
That’s why, in this episode, we have Kacy Ewing on the podcast: fellow graduate of the University of North Texas and tech writer out of Austin, Texas—though soon moving to Brooklyn, New York to begin a new tech writing job with Bloomberg.
Kacy has created several forms of help resources—including contextual help—and, in this episode, shares the skills you need to excel in creating contextual help for your employer, as well, including:
- how to position yourself in the user experience process
- how to practice your contextual help writing
- Where to find the best examples of contextual help
Show Notes:
57 episodes
All episodes
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Similar to The Not-Boring Tech Writer
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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continue reading
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11k279
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continue reading
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…
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