Scaling Success: Client Retention & Upsells with Shyanne Tan

The Sales Ninja Show Podcast

In this episode, we chat with Shyanne Tan, a client success expert and founder of Beyond the Sale. With over five years of coaching experience and expertise in scaling multi-million-dollar programs, Cheyanne dives into why the high-ticket sales “gold rush” might be over if client success isn’t fixed. She discusses the importance of delivering consistent results, avoiding burnout, and how businesses can increase revenue by improving client success systems. Whether you're a closer or a founder, this episode offers valuable insights for scaling sustainably.

Key Topics

• The High Ticket Sales Gold Rush is Over: Cheyanne explains why client success is the bottleneck in scaling high-ticket sales businesses.
• Working with Family in Business: The dynamics and challenges of working with your brother to scale a business, and how to make it work.
• Entrepreneurship Journey: Cheyanne’s path from working at a painting franchise to running her own business.
• Client Success Systems for Scaling: Key systems needed to sustain and grow high-ticket coaching programs, including onboarding, upsells, and client escalation.

Notable Quotes

• “Client success isn’t just a department; it’s the key to a thriving, scalable business.” – Shyanne Tan
• “If you want to scale sustainably, you have to prioritize systems and standardization.” – Shyanne Tan
• “Sales success is not about pushing, it’s about positioning and making it easy for clients to say ‘yes’.” – Shyanne Tan
• “Achieving success is not just about working hard; it’s about working smart and with purpose.” – Shyanne Tan
• “Entrepreneurship is about finding what you truly want to serve and how you can add value to others.” – Shyanne Tan

Resources Mentioned

• The Closer Career Shift Playbook: A playbook designed for closers looking to transition into client success roles, offering more stability and long-term growth. Download here
• Beyond the Sale: Shyanne’s platform for scaling client success systems in high-ticket businesses. Learn more here

Key Takeaways

Fix Client Success to Scale: A strong client success system is essential for scaling high ticket businesses without burning out.

Standardization is Key: Implementing consistent systems and processes helps scale sustainably and minimizes the risks of inconsistent delivery.

Upsell with Integrity: Leveraging client wins and building trust creates opportunities for upsells, renewals, and referrals.

Work Smarter, Not Harder: Focus on systems that allow you to deliver results without the constant hustle.

Connect with Shyanne Tan

LinkedIn: Shyanne Tan on LinkedIn

Facebook: Shyanne Tan on Facebook

Connect with Jay “Sales Ninja” Lee

Facebook: Jay Lee on Facebook

Instagram: Jay Lee on Instagram

LinkedIn: Jay Lee on LinkedIn

If you enjoyed this episode, make sure to subscribe to the podcast and leave us a review! Follow us on social media to stay updated with the latest insights and discussions!

Listen to Apple Podcast: Click here to listen

Subscribe to my YouTube: Subscribe here