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288 Building a Luxury Salon Experience with Kirby Lago
Manage episode 473282685 series 3558635
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In this episode, I sit down with Sydney-based salon owner and colourist Kirby Lago. I’ve had the pleasure of watching her grow her business from a small salon to a thriving luxury business five times the size.
Kirby is a great example of combining the life of being a very active behind the chair hairdresser with being a true business visionary and being prepared to put in the hard work and personal sacrifices that go with it.
In today’s podcast, we discuss:
● How the modern salon of today is evolving
● Salon design, branding, and creating an unforgettable client experience
● How Kirby uses Instagram to grow her business and attract her ideal clients
● As well as finding the balance between family life and running a business
And so much more!
IN THIS EPISODE:
[00:00] – Intro: Welcome and podcast growth updates
[01:15] – Meet Kirby Lago: From small salon to luxury empire
[02:35] – Salon design for a high-end experience
[05:00] – The importance of branding and client perception
[07:09] – The transition to a color-focused salon for profitability
[10:28] – Why cutting skills are declining and how trends shape business
[14:19] – Hair restoration and holistic hair health services
[18:23] – Building the right team and outsourcing wisely
[23:09] – Salon culture: Setting expectations and maintaining a positive team
[25:50] – Why client experience is everything (and how to elevate yours)
[27:57] – Marketing and personal branding: How Kirby became the face of her business
[31:45] – Instagram strategy: The three content pillars that drive engagement
[35:49] – Balancing personal life with business and social media presence
[38:41] – Closing thoughts: Key takeaways for salon owners
Want MORE to help you GROW?
📚 Check out our Bestselling GROW Books https://growmysalonbusiness.com/books/
🆘 Management overwhelm!? Download our free checklist! This checklist will help you get clarity on where you're at https://growmysalonbusiness.com/management-checklist/
RATINGS + REVIEWS
🙏Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!
They do matter in the rankings of the show and help other people find my podcast.
👉 Here's what you do:
- On your phone,Click here (Read steps below first)
- Scroll down to 'Ratings & Reviews'
- Tap on the empty purple stars and rate 5 stars
- Click on ‘Write a Review’ I love to hear what’s been helpful and what you love about the podcast! Thank you for your support! 🙏
Until next time!
Antony
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👉 FOLLOW KIRBY!
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