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289 Standing Behind the Chair is Where it All Comes Together.
Manage episode 474584449 series 3558635
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In this week’s episode, I share a recent conversation I had with a Chicago-based stylist who is one of those rare people who is continually looking for those 1% improvements that separate good stylists from exceptional ones.
I talk about why it’s essential that salon owners invest in training their team beyond just technical skills.
Despite all the time, energy, and financial commitment you make as the salon owner, the real success of your business comes together when the stylist is standing behind the chair.
That's where the magic either happens or not…
As a salon owner, stop leaving the success of that interaction between client and stylist to chance. Instead, either invest in or develop your own comprehensive training programs that cover communication skills, client service, and the mindset needed for sustained success.
IN THIS EPISODE:
[00:00] Welcome and introduction
[00:45] Introducing Rita and the Super Stylist course
[01:49] Questions for salon owners about team training
[03:33] Where the rubber meets the road: The critical client interaction
[04:14] Introduction to Rita's story and my initial assumptions
[05:14] The surprising reality of Rita's experience and mindset
[05:58] Communication distinctions that matter with clients
[06:49] Rita's approach to continuous improvement
[07:47] What inspires me about stylists like Rita
[08:51] Information about the Super Stylist course
Want MORE to help you GROW?
📚 Check out our Bestselling GROW Books https://growmysalonbusiness.com/books/
🆘 Management overwhelm!? Download our free checklist! This checklist will help you get clarity on where you're at https://growmysalonbusiness.com/management-checklist/
RATINGS + REVIEWS
🙏Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!
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Until next time!
Antony
RESOURCES MENTIONED IN THIS EPISODE:
The Online Super Stylist course
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