Episode 104 - Building Better Client Connections with Rocky Lozano

Service MVP Sales Training Podcast with Joe Crisara

In this episode of the Service MVP Podcast, host Joe Crisara sits down with Rocky Lozano, owner of Air One Services, to discuss the power of building lasting client relationships in the home service industry. Rocky shares how he has instilled a culture of care, active listening, and personal connection within his family-run HVAC business—leading to higher trust, stronger customer loyalty, and increased revenue.
What You’ll Learn:
- Why genuine customer connections are the key to long-term success.
- How investing time in listening can increase service value.
- The role of magic moments in transforming company culture and client relationships.
- How Air One Services uses Service MVP training to elevate their customer experience and sales.
Whether you’re an HVAC, plumbing, or electrical professional, this episode is packed with insights to help you improve client trust, drive sales, and create a winning company culture. Don’t miss this deep dive into the strategies that make Air1 Services a standout in the industry!

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1. Episode 104 - Building Better Client Connections with Rocky Lozano (00:00:00)

2. [Ad] PodMatch (00:15:36)

3. (Cont.) Episode 104 - Building Better Client Connections with Rocky Lozano (00:16:14)

4. [Ad] Everyday AI: Your daily guide to grown with Generative AI (00:23:30)

5. (Cont.) Episode 104 - Building Better Client Connections with Rocky Lozano (00:24:17)