Episode 93 - Ken Goodrich - How AI is Revolutionizing the Service Industry

Service MVP Sales Training Podcast with Joe Crisara

In this enlightening episode of the Service MVP Podcast, host Joe Crisara, America's Service Sales Coach, is joined by Ken Goodrich of Goettl Services. Together, they delve into the transformative impact of Artificial Intelligence (AI) on the service industry, discussing both current effects and future possibilities.

The conversation begins with insights into how AI is reshaping the role of service technicians, making troubleshooting more efficient and enhancing the skills of technicians by providing predictive insights. Ken and Joe explore how AI can streamline maintenance processes, making them more on-demand and efficient, ultimately benefiting both technicians and customers.

As the episode progresses, the discussion shifts to the broader business implications of AI. They examine how AI can optimize management and inventory, reduce operational costs, and improve customer retention through intelligent data analysis and predictive maintenance systems like SmartAC.com.

Ken shares his vision for the future, where AI not only predicts system breakdowns but also revolutionizes the traditional business model. He emphasizes the importance of adapting to these changes and leveraging AI to create a more customer-centric, efficient service industry.

Tune in to discover how AI is set to redefine the service industry and how businesses can stay ahead of the curve in this rapidly evolving landscape.

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Chapters

1. Episode 93 - Ken Goodrich - How AI is Revolutionizing the Service Industry (00:00:00)

2. [Ad] PodMatch (00:09:48)

3. (Cont.) Episode 93 - Ken Goodrich - How AI is Revolutionizing the Service Industry (00:10:26)