#212 TRSB CEO Mary Kazamias on Leading Canada’s Largest Language Service Provider

SlatorPod

Mary Kazamias, CEO of TRSB, joins SlatorPod to talk about her journey starting as a translator and transitioning through various roles to leading Canada's largest language service provider (LSP).
The podcast explores the balance between government and private sector clients in Canada, with Mary noting that while the government produces more content, TRSB serves more customers in the private sector.
Mary highlights the importance of understanding cultural nuances in translation, particularly in bilingual regions like Quebec. She also touches on the impact of regulatory requirements on language services demand in Canada, such as the Official Languages Act, Bill 96, and provincial laws.
The podcast shifts to talent challenges in the language industry, with Mary highlighting the launch of TRSB Academy which offers a structured mentoring program to equip new translators with the practical skills needed to excel alongside technological advancements.
Mary acknowledges the hype surrounding AI, but sees the role of LSPs as system integrators, adapting to incorporate AI technologies while maintaining a human-centric approach to providing language services.
When it comes to M&A strategy, Mary stresses the significance of cultural fit and careful post-merger integration for successful acquisitions.
Looking ahead, Mary underscores the need for the industry to recognize and promote its diverse capabilities beyond traditional translation, embracing innovation and evolving business processes.

Chapters

1. Intro (00:00:00)

2. Background and Journey to CEO (00:00:45)

3. TRSB in a Nutshell (00:04:11)

4. Client Retention and Sales Approach (00:06:14)

5. Canada's Regulatory Environment (00:08:40)

6. Bilingualism in Quebec (00:10:45)

7. Canadian French Linguistic Challenges (00:11:50)

8. Government vs. Private Sector Demand in Canada (00:12:45)

9. Language Diversity (00:14:59)

10. Canada's Official Languages Act (00:15:51)

11. TRSB Academy and Talent Landscape (00:17:10)

12. Mergers & Acquisitions Strategy (00:19:47)

13. Post-Merger Integration (00:22:53)

14. Navigating AI Technologies in Language Services (00:25:10)

15. Future Trends and Plans (00:27:21)