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Episode 56: What is Coming in 2023 with SOLABS' Executives
Manage episode 357380192 series 2401782
Content provided by Ericka Moore, SOLABS, Philippe Gaudreau, and Mandy Gervasio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ericka Moore, SOLABS, Philippe Gaudreau, and Mandy Gervasio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In today’s episode of the QM Insights podcast, SOLABS’ executives are discussing their objectives for 2023 and what clients can expect from SOLABS this coming year.
Key Takeaways
00:56: introducing Ericka, Head of Client Success at SOLABS
02:17: the SOLABS QM10 User Group Meeting will return in 2023!
04:17: Introducing Martine, Head of Quality Management at SOLABS
05:00: SOLABS is ISO 9001:2015 certified!
06:47 Introducing Kevin, Head of Engineering
08:11 We are working towards automated testing
10:22 Philippe talks about SOLABS’ focus in 2023: client satisfaction!
12:38 We are working on controlled copies this year
13:32 Thank you to all our listeners!
65 episodes
ShareManage episode 357380192 series 2401782
Content provided by Ericka Moore, SOLABS, Philippe Gaudreau, and Mandy Gervasio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ericka Moore, SOLABS, Philippe Gaudreau, and Mandy Gervasio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In today’s episode of the QM Insights podcast, SOLABS’ executives are discussing their objectives for 2023 and what clients can expect from SOLABS this coming year.
Key Takeaways
00:56: introducing Ericka, Head of Client Success at SOLABS
02:17: the SOLABS QM10 User Group Meeting will return in 2023!
04:17: Introducing Martine, Head of Quality Management at SOLABS
05:00: SOLABS is ISO 9001:2015 certified!
06:47 Introducing Kevin, Head of Engineering
08:11 We are working towards automated testing
10:22 Philippe talks about SOLABS’ focus in 2023: client satisfaction!
12:38 We are working on controlled copies this year
13:32 Thank you to all our listeners!
65 episodes
All episodes
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SOLABS QM Insights
1 QM Insights Podcast Episode 65 - Introducing our 2025 User Group Meeting Featuring Ericka Moore 14:46
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Play Later Play Later Lists Like LikedIn this episode of the QM Insights podcast, Etienne, Philippe, and Ericka talk about the upcoming User Group Meeting on May 15th, 2025. They share which conferences they're most excited about, highlight this year’s agenda, and more! Key Takeaways 00:00 What is the User Group Meeting? 06:08 This year's agenda 14:03 Other SOLABS news Contact us at solabs-podcast@solabs.com…
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SOLABS QM Insights
1 Episode 64: SOLABS' Roadmap with Philippe Gaudreau 17:02
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Play Later Play Later Lists Like LikedIn this episode of the QM Insights podcast, Etienne and Philippe discuss the latest updates to QM10 and what's in the pipeline for the upcoming months! View SOLABS' full roadmap here: Roadmap for SOLABS QM10, QM APPs and Services – SOLABS Knowledge Base Key takeaways: 00:20 SOLABS news 03:20 Introducing some new features recently made available to clients 07:15 Our work on the reporting portal 11:00 We're revamping QM10's UI! 14:20 A variation of the deviation QM APP is in the works for smaller companies Contact us at solabs-podcast@solabs.com…
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SOLABS QM Insights
1 Episode 63: Plan your EQMS' Development with the EQMS Maturity Model 13:03
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Play Later Play Later Lists Like LikedIn this episode of the QM Insights podcast, Etienne is joined by Philippe Gaudreau, CEO of SOLABS to discuss the EQMS Maturity Model proposed by SOLABS. Managing an Enterprise Quality Management Software (EQMS) is an entirely different task based on where a company stands on the EQMS Maturity Model. Learn how this tool assists quality managers in structuring the continuous improvement of their quality system. Key Takeaways 00:45 Why are we working on an EQMS Maturity Model? 02:24 What is the benefit of this tool for Life Sciences companies? 04:50 Philippe explains how the maturity model can adapt to companies with different business perspectives. 06:30 Do we have recommendations for companies looking to structure their continuous improvement timeline? 08:48 Who will manage and operate the EQMS Maturity Model within a company? 10:45 Etienne highlights how this tool will help inter-departmental cooperation with quality operations. 12:13 We will present a poster on this topic at the 40th SQA annual quality college starting April 7th through 11th. Contact us at solabs-podcast@solabs.com…
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SOLABS QM Insights
1 Episode 62: Looking Back at 2023 with SOLABS' Executives 14:47
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Play Later Play Later Lists Like LikedSOLABS' executives join together to discuss their outlook for 2023. They walk listeners through their objectives at the start of the year and more. Key Takeaways 00:51 Kevin explains what his focus was at the beginning of 2023 for the engineering department. 01:44 How many phases will be necessary for the implementation process of Kamban at SOLABS? 03:38 Ericka explains why the Client Success department’s main area of focus in 2023 was customer satisfaction. 04:58 The return of the User Group Meeting was a great success! 06:19 Martine, head of Product Quality Management presents her areas of focus in 2023. 08:10 Etienne shares his experience while obtaining our ISO certification. 08:55 Philippe, CEO of SOLABS explains what his areas of focus were at the beginning of 2023. 12:13 Etienne shares what he is most proud of for 2023.…
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SOLABS QM Insights
1 Episode 61: Evaluating Suppliers for an EQMS Software Purchase 14:51
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Play Later Play Later Lists Like LikedIn episode 61 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the second in a series on purchasing an EQMS. In this episode, the guests explore the evaluation of suppliers, including how to prepare for demonstrations, the importance of evaluating the implementation practice as well as the solution and when is the right moment to discuss money. Key Takeaways 01:20 What is the next step after formalizing your requirements? 03:30 Presenting vendors with your initial scope helps to receive a tailor-made demonstration. 04:43 How do you evaluate implementation practices for the new software? 07:36 When is the right time to discuss budget and money? 09:43 How do you go about checking references in today’s market?…
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SOLABS QM Insights
1 Episode 60: Purchasing an EQMS: Building a Business Case 16:20
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Play Later Play Later Lists Like LikedIn episode 60 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the first in a series on purchasing an EQMS. In this episode, they discuss the steps to building a business case, from evaluating your requirements to getting team members on board and working around objections. Key Takeaways 01:15: How does a company start the process of evaluating an EQMS purchase? 04:25: The importance of making sure the timing is right for your company. 05:23: How big does your company need to be before implementing an EQMS? 08:10: How do you define your user requirements? 11:24: What are the allies you need internally and how do you get them on board with your project? 13:42: What are the common objections you have to be prepared for? For any questions or feedback, contact us at solabs-podcast@solabs.com.…
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SOLABS QM Insights
1 Episode 59: The Implementation of QM10 with Ericka Moore 14:30
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Play Later Play Later Lists Like LikedIn this episode of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS to discuss the implementation process of SOLABS QM10. They discuss whether implementations are done internally or outsourced, what are the key elements that make a successful implementation, and what a successful implementation means for SOLABS. Key Takeaways 00:49 Why do we perform all of our implementations internally? 02:38 Is there an overlapping between implementation and the Client Success roles? 05:41 What is the expected duration of an implementation project at SOLABS and why? 08:30: Who is involved in the implementation from the client’s perspective? 09:22 Read more on implementation on our Knowledge Base at docs.solabs.com 10:00 Key tips that make a successful implementation Contact Ericka at emoore@solabs.com Contact us at solabs-podcast@solabs.com…
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SOLABS QM Insights
1 Episode 58: Analytics at SOLABS with Jamie Villeneuve 15:48
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Play Later Play Later Lists Like LikedIn this episode of the QM Insights podcast, Etienne is joined by Jamie Villeneuve to discuss analytics in QM10. Jamie explains Nexgen Analytics' custom report offering, what is the end goal of analytics, and what the future holds for SOLABS in this area. Key Takeaways: 00:55 Introducing Jamie and Nexgen Analytics 02:00 What has NexGen Analytics accomplished for SOLABS’ clients so far? 03:00 What is the custom report offering for our clients? 06:40 What is the end goal for analytics? 10:15 Do analytics have to adapt to a company’s reality over time? 12:32 What does the future hold for SOLABS in terms of analytics?…
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SOLABS QM Insights
1 Episode 57: SOLABS - Who We Are and Where do we Come From 14:16
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Play Later Play Later Lists Like LikedIn today’s episode of the QM Insights podcast, Philippe Gaudreau, CEO of SOLABS and Ericka Moore, Head of Client Success at SOLABS discuss the business highlights of SOLABS, what will be our focus moving forward, and what are the values that drive our work! Key Takeaways 02:00 Philippe highlights key achievements we have accomplished 02:58 Ericka shares some of the highlights she is most proud of at SOLABS 06:23 How is Supplier Quality Control going to be a priority for SOLABS moving forward? 11:10 We are working on supporting suppliers on both ends – whether you are auditing your suppliers or being audited yourself 11:30 Philippe presents SOLABS’ company values…
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SOLABS QM Insights
1 Episode 56: What is Coming in 2023 with SOLABS' Executives 14:13
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Play Later Play Later Lists Like LikedIn today’s episode of the QM Insights podcast, SOLABS’ executives are discussing their objectives for 2023 and what clients can expect from SOLABS this coming year. Key Takeaways 00:56: introducing Ericka, Head of Client Success at SOLABS 02:17: the SOLABS QM10 User Group Meeting will return in 2023! 04:17: Introducing Martine, Head of Quality Management at SOLABS 05:00: SOLABS is ISO 9001:2015 certified! 06:47 Introducing Kevin, Head of Engineering 08:11 We are working towards automated testing 10:22 Philippe talks about SOLABS’ focus in 2023: client satisfaction! 12:38 We are working on controlled copies this year 13:32 Thank you to all our listeners!…
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SOLABS QM Insights
1 Episode 55: Looking Back at 2022 with Philippe Gaudreau 14:55
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Play Later Play Later Lists Like LikedIn today’s episode of the QM Insights podcast, Philippe Gaudreau, SOLABS’ CEO is looking back at 2022. He discusses what he is most proud of, what changes clients can expect in 2023, and what our focus will be moving forward. Key Takeaways 00:45 – What is Philippe most proud of for SOLABS in 2022? 02:30 – We completed a 3-year backend project! 04:19 – How will the backend projects impact our clients? 06:00 - About the Client Success Assistance offering 11:00 – Where does the Learn From Experience tagline come from? Reach out to us at solabs-podcast@solabs.com…
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SOLABS QM Insights
1 Episode 54: Scheduling Retraining for Documents in QM10 11:07
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Play Later Play Later Lists Like LikedThere are multiple scenarios in which companies must schedule retraining for existing documents. In this episode of the QM Insights podcast show, Etienne and Gretchen tackle those scenarios and share common ways that retraining is scheduled in QM10 by our clients. Key Takeaways 01:02 In which scenarios do companies have to set up retraining for documents? 02:26 How do some of our clients handle retraining on SOPs? 03:39 What about periodic classroom training? 05:54 For-cause retraining such as in the event of a deviation requiring an update to an SOP 09:05 If you’re unsure about how QM10 could be used to handle a situation, please reach out to our team and we can put you on the right track Contact us at solabs-podcast@solabs.com…
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SOLABS QM Insights
1 Episode 53: Retrieving and Approving Documents by an External Party in QM10 10:57
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Play Later Play Later Lists Like LikedThis episode of the QM Insights podcast show is focused on retrieving and approving documents by external users within QM10. Gretchen details the scenarios in which you must approve documents by external companies, how to set up their accounts based on your needs, and more! Key Takeaways 01:20 In which scenarios do a company have to retrieve and approve documents by an external company? 04:00 Are there scenarios in which companies do not create external accounts for their suppliers? 05:53 Best practices on the use of external users VS full accounts for contractors and consultants 10:00 Reach out to our team if you need assistance! Contact us at solabs-podcast@solabs.com…
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SOLABS QM Insights
In this episode of the QM Insights podcast show, Etienne and Gretchen discuss how to search efficiently in QM10. This includes custom searches, common search queries in the search bar, the recent items list, and much more! Key Takeaways 01:05 Common ways to search within QM10 03:05 What types of custom searches can be set? 05:22 Using the Treeview for search purposes 06:54 Using common search queries in the search bar 09:12 Can we restrict external users from searching? 11:48 Thanks to Gretchen and to our listeners Contact us at solabs-podcast@solabs.com…
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SOLABS QM Insights
1 Episode 51: Using the Function Roles for Training and Onboarding Purposes 13:40
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Play Later Play Later Lists Like LikedToday's episode of the QM Insights podcast discusses the use of Function Roles for organizing and assigning training within QM10. This can be used as early as for the onboarding of new hires! Key Takeaways: 00:30 Introducing today’s topic and guest expert 01:05 What is the role of function roles with the onboarding of new users? 03:22 Can you create different “onboarding” function roles for different job profiles? 05:58 How should users handle function roles that are no longer in use? 8:50 You must individually assign the training activities to users even if you have assigned them to their function roles 10:00 Why you should not always assign all the training in a user’s roles at once 12:20 Closing thoughts & thanking our listeners Contact us at solabs-podcast@solabs.com…
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SOLABS QM Insights
1 Episode 50: Using the Document Control Process to Send Training Notifications 10:29
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Play Later Play Later Lists Like LikedToday's episode of the QM Insights podcast details the use of the Document Control Process (DCR) to send training notifications. This can be used in or out of QM10, so it can be leveraged by clients who do not use QM10's training records management capabilities as well as those that do! Key Takeaways 01:18 Gretchen explains how you can use the Document Control Process (DCR) to send notifications for training 02:29 At which step will you handle training? 05:13 Checking the "no training is required" box allows you to explain that training is completed in another system 06:19 What if you have some documents that you don’t need training on at all? 08:20 Gretchen shares her final thoughts on the topic…
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SOLABS QM Insights
1 Episode 49: Revising and Approving Documents in QM10 10:17
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Play Later Play Later Lists Like LikedIn today’s episode, we discuss the differences between the Review and Approval cycles for documents within QM10. Gretchen Dixson, a Product Specialist at SOLABS, explains multiple scenarios where companies can save time and prevent errors by setting their review cycles through QM10 instead of performing them by email or via some other means. Key Takeaways 00:30 Today’s topic is the Review and Approval cycles 01:35 What’s the difference between a Review and an Approval cycle? 02:30 Are the users in the Review cycle the same people that are going to be approving afterward? 04:00 This is much better than sending reviews by email 05:10 Do all our clients use the Review cycle and why? 08:21 Additional advice from Gretchen regarding those cycles. 09:20 Thanks to Gretchen and our listeners!…
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SOLABS QM Insights
1 Episode 48: Superseding and Retiring Documents in SOLABS QM10 11:05
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Play Later Play Later Lists Like LikedIn today’s episode, we discuss the differences between retiring and superseding documents within QM10. Gretchen, a Product Specialist at SOLABS, covers multiple scenarios where our clients make use of either function and provides tips on how to save time with them! Key Takeaways 00 :00 Introducing today’s topic: retiring and superseding documents in QM10 01:17 What are the differences between retiring and superseding 02:22 Do traces of retired documents still exist within the software? 03:40 Can you bring a document back if it ever becomes relevant again? 05:36 How often do our users use superseding instead of retiring documents? 07:32 What happens to training related to a document when you supersede it? 09:15 A couple tips for our users. 10:18 Thank you to our listeners!…
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SOLABS QM Insights
1 Episode 47: SSRS Training Reports in SOLABS QM10 Feat. Jamie Villeneuve & Gretchen Dixson 11:43
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Play Later Play Later Lists Like LikedIn today’s episode, we discuss the new SSRS training reports available with QM10. Join Gretchen and Jamie as they discuss how the new reports were designed and how this will impact the lives of our customers moving forward! Key Takeaways 00:30 Introducing today’s topic and guests 01:20 What are the improvements we have made to SSRS reports? 03:24 Gretchen explains how this will impact the user experience 04:41 There is a new parameter to exclude training activities that are not due yet from your reports 06:25 Looking at multiple departments in a single report is a possibility moving forward 07:51 It is possible to sort all users that do not belong to a department, which can be especially useful for external users 08:59 We are sure those new upgrades will improve compliance and give better visibility of the training status 10:15 Thank you to our guests and listeners!…
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SOLABS QM Insights
1 Episode 46: Audit Capabilities in QM10 Release 10.9.0 - Included for All Our Clients! 15:11
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Play Later Play Later Lists Like LikedListen on Youtube: https://www.youtube.com/watch?v=Lq6xkQiUIzA In today’s episode, we discuss the new audit capabilities of QM10 R. 10.9.0. Join Etienne, Gretchen, and Martine as they explore the audit process, detail how it is used internally at SOLABS, and look at the new reporting capabilities related to the audit process. 00:23 Today’s topic: new audit management capabilities made available for our clients 00:40 Introducing today’s guests: Gretchen Dixson & Martine Boire 01:36 Why did we include the audit process for all our clients moving forward? 03:41 The workflow steps of the audit process. 04:31: What information can be entered in each step? 06:11 Preparing for the audit step 07:13 Following up on the audit 08:28 How we use this process internally at SOLABS 10:51 Closing the audit process 12:00 Talking about the new reports for audit 14:10 Thank you to our guests and listeners! #solabs #qm10 #qminsights #podcast #qualitymamagement #audit…
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SOLABS QM Insights
1 Episode 45: Online Assessment in QM10 Release 10.9.0 13:37
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Play Later Play Later Lists Like LikedThe QM Insights podcast show is back on its mission to help SOLABS’ clients to learn from experience. In today’s episode, we are looking at the new online assessment capabilities that are made available for all our clients starting with the next release of QM10. Key Takeaways 00:40 Introducing today’s guests: Gretchen, Martine, Mathieu & Philippe 01:15 Find additional resources in our User Guides Index 01:49 What are the new features coming with QM10 release 10.9.0? 04:30 Our ongoing relationship with Questionmark 05:40 Demonstration of an employee performing an online assessment 08:18 The role of support in the implementation of the 10.9.0 release 10:44 Learn more about our validation package in our eRoom 13:00 Thank you to our guests and listeners Find our User Guide Index here: User Guides Index – SOLABS Contact us at solabs-podcast@solabs.com #solabs #qm10 #qualitymanagement…
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SOLABS QM Insights
1 Episode 44: Document Management in QM10, Part 3: Document Administration 15:36
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Play Later Play Later Lists Like LikedThe QM Insights podcast show is back on its mission to help SOLABS’ clients to learn from experience. Today’s episode is Part 3 of our series on how QM10 helps our clients with document management. In this episode, we focus on the tools available to Document Administrators to assist with their document administration needs. 00:41 Introducing today’s guests: Gretchen Dixson and Philippe Gaudreau 01:04 Find previous episodes from this series here: QM Insights Podcast – SOLABS 01:35 Philippe provides a sneak peek of our 10.9 release 04:50 Our support team is currently scheduling the upgrades to the latest version of QM10. 05:34 Gretchen details the tools available for document administrators – Document Types, Document Workflow Templates and PDF Rendering Templates ?? Document Types help you create default “electronic templates” for your various documents 07:01 Document Workflow Templates can be used to easily assign document review/approval tasks if they are often assigned to the same person 07:48 What are the options in terms of default settings for Document Types? 08:51 You can set date fields to allow entry of past dates or only current/future dates depending on your needs 10:28 Clients usually set default folder locations to ensure that their documents are automatically placed in the correct Treeview folder location 12:51 We like to help our clients with initial configuration and ongoing review. Learn more about our Client Success Agreements here: Client Success Assistance - Service Level Agreement – SOLABS 14 :37 Etienne thanks today’s guests & listeners Find our User Guide Index here: User Guides Index – SOLABS Contact us at solabs-podcast@solabs.com #solabs #qm10 #qualitymanagement…
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SOLABS QM Insights
1 Episode 43: Document Management in QM10, Part 2: Periodic Reviews When No Changes Are Required 14:26
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Play Later Play Later Lists Like LikedIn today’s episode, the team discusses how QM10 can help our clients manage Periodic Review Cycles for their documents that require it. This episode focuses on scenarios where the periodic review identifies that no changes are required to the document. This is part 2 of a series on how SOLABS QM can help manage your Document Periodic Reviews. Etienne Langlois, Sr. Marketing Coordinator, is today's host. Our guests are Gretchen Dixson, Head Trainer and Product Specialist at SOLABS, and Philippe Gaudreau, CEO at SOLABS. Listen to Part 1 Here 00:26 Today’s topic is document Periodic Reviews where it is identified that no changes are required. 01:14 Find more documentation on today’s topic here 01:37 What is a Periodic Review where no changes are required? 02:21 How should you handle a "no change" scenario? 03:52 Why Document Coordinators play a critical role in handling those scenarios. 05:02 How do some of our clients enter the Reason for Change when there is no change? 06:04 Changing the meaning of signature align with your needs for Periodic Reviews. 07:12 How to handle training in "no change" scenarios. 08:03 What if you do not want to trigger retraining? 10:20 Learn how to use the document control process for Periodic Reviews here 11:27 QM10 is flexible to meet your needs - Gretchen stresses the importance of establishing your procedures within your SOPs to ensure consistency. 13:16 Thanks to our listeners! Cosmetic Change option when Revising Documents Document Periodic Review Cycle…
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SOLABS QM Insights
1 Episode 42: Document Management in QM10, Part 1: Periodic Reviews With the Document Control Process 10:58
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Play Later Play Later Lists Like LikedThe QM Insights podcast show is back on its mission to help SOLABS’ clients Learn from Experience. In today’s episode, the team discusses how the QM10 Document Control Process can help our clients manage Periodic Review Cycles for their documents that require it. This is part 1 of a series on managing document Periodic Reviews using QM10. Etienne Langlois, Sr. Marketing Coordinator, is today's host. Our guests are Gretchen Dixson, Head Trainer, and Product Specialist at SOLABS, and Philippe Gaudreau, CEO at SOLABS. 00:44 Introducing today's guests, Gretchen Dixson and Philippe Gaudreau 01:09 Learn more on today's topic by visiting our Knowledge Base 02:07 What are Periodic Reviews and why are they important? 02:50 How can Periodic Reviews be handled within QM10? 04:40 Some of our clients use the Document Control Process in creative ways! 06:04 Tips for setting up your Periodic Review process in QM10 08:36 Training can be tied to Periodic Reviews depending on your needs 09:57 Thanks for listening! User Guides Index – SOLABS SOLABS QM10: Document Periodic Review Cycles – SOLABS #solabs #qm10 #qualitymanagementsystems…
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SOLABS QM Insights
1 Episode 41: SOLABS Services, Security and Architecture 17:13
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Play Later Play Later Lists Like LikedThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses the services offered by SOLABS, how we handle security and our responsibility in regard to data and reporting. Etienne Langlois, SOLABS’ Marketing Coordinator is taking over as today’s host while Ericka is taking a break for health reasons. Our guests today are Kevin Byrne Langlois, Head of Engineering at SOLABS and Philippe Gaudreau, CEO at SOLABS. 00 :32 Introducing Today’s Guests, Kevin Byrne Langlois and Philippe Gaudreau 01:08 You can learn more about today’s topic on our Knowledge Base at docs.solabs.com 01:52 The different types of services we offer at SOLABS 04:23 Kevin details the Core Services and Enhancement Services our clients use frequently 08:26 Our responsibilities towards data, reporting and analytics 12:24 Is SOLABS’ hardware redundant and who is responsible for making sure it runs smoothly? 16:24 Etienne thanks the guests and listeners 16:45 Reach us at solabs-podcast@solabs.com for suggestions Reach out to us at solabs-podcast@solabs.com Visit SOLABS’ Knowledge Base at SOLABS…
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SOLABS QM Insights
1 Episode 40: SOLABS' New Tagline, Our Q1 Performance and The Importance of System Ownership w. Philippe Gaudreau 16:21
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Play Later Play Later Lists Like LikedThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses SOLABS’ performance over Q1 2021, how we got to the Learn From Experience tagline and the importance of System Ownership procedures. Etienne Langlois, SOLABS’ Marketing Coordinator is taking over as today’s host while Ericka is taking a break for health reasons. Philippe Gaudreau, SOLABS’ CEO, is our guest today! 0:36 Etienne introduces today’s guest: Philippe Gaudreau 1:14 SOLABS’ performance in Q1 2021 4:13 New resources in SOLABS’ Knowledge Base 5:50 Etienne explains the reasoning behind SOLABS’ new tagline: Learn From Experience 6:36 Philippe discusses how QM10 allows our clients to learn from experience 10:25 What is System Ownership and why is it critical in today’s world? 14:14 We recommend having System Ownership procedures for QM10 and any other softwares you use 14:56 Thanks to our clients for listening and our best wishes! 15:47 How to contact us…
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SOLABS QM Insights
1 Episode 39: Product Roadmap, New Reporting Capabilities and More With Philippe Gaudreau, Jamie Villeneuve & Gretchen Dixson 27:29
27:29 Play Later Play Later Lists Like Liked27:29
Play Later Play Later Lists Like LikedThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In today's episode, the team discusses our product roadmap for the upcoming months and years, introduces our partners at Nexgen and the exciting reporting capabilities they bring to our clients and more! Today’s guests are Philippe Gaudreau, SOLABS’ CEO, Jamie Villeneuve, Owner of NexGen Analytics and Gretchen Dixson, Product Specialist at SOLABS. 0:40 - Ericka introduces today’s guests: Gretchen, Jamie & Philippe 1:13 - Philippe discusses our approach for QM10’s roadmap and why we made these choices. 3:10 – What are the next items on SOLABS’ roadmap? 6:29 – Will we still be working on bug fixes and performance enhancement systematically for each release? 8:28 – Ericka introduces SOLABS’ partnership with NexGen Analytics and our new reporting offering. 9:35 - How did this collaboration come to life? 11:20 – Jamie shares his background working with the life sciences industry while leveraging his love for data. 13:30 – Jamie details what he has done for SOLABS’ clients so far. 16:38 – Where do we want to take this partnership in the future? 18:30 – Jamie speaks French! 18:50 – What are SOLABS’ Client Success Assistance Services? 20:05 – Gretchen explains the three main areas in which she helps clients as part of our Client Success Assistance Services. 23:55 – Ericka shares a few new resources that are available on SOLABS’ Knowledge Base. 26:00 – Ericka thanks our guests and reflects on today’s episode. Learn more about our new reporting capabilities at emoore@solabs.com Visit SOLABS’ Knowledge Base at SOLABS…
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SOLABS QM Insights
1 Episode 38: SOLABS 2020 in Numbers & Our New Software Support Specialist! With Philippe, Kevin and Mathieu 22:02
22:02 Play Later Play Later Lists Like Liked22:02
Play Later Play Later Lists Like LikedThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In this week’s episode, our host Ericka Moore is joined by SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois and our new Software Support Specialist Mathieu Carriere! The team discusses how much QM10 was used throughout 2020, the reasoning behind hiring a Software Support Specialist, its expected impact for our clients, how Mathieu’s profile fits such a role and more! Key Takeaways: 0:30 – Ericka announces today’s topic: the latest news from SOLABS as a company 0:50 – Philippe discusses SOLABS’ performance over the last year 1:55 – How many documents have been made effective through QM10 in 2020? 4:05 – Philippe discusses which process apps are the most used across our clients 6:24 – Ericka recaps how SOLABS’ usage has increased in 2020 8:05 – Kevin announces the arrival of a new member in the support team 8:40 – What is the reasoning behind hiring someone with a highly technical background in a support role? 10:32 – Kevin details the role of a Software Support Specialist and the expected impact for our clients 12:24 – Is it true that Kevin had to prove to the rest of the team that that this job actually existed? 13:07 – Mathieu shares his professional background prior to joining SOLABS 15:22 – How does Mathieu’s background prepare him for his new role at SOLABS? 16:10 – Mathieu explains why he chose SOLABS as his next challenge 17:43 – What are Mathieu’s interests outside of work? 19:16 – Ericka reflects on today’s episode 19:56 – Ericka names a couple new resources in SOLABS’ Knowledge Base Contact solabs-podcast@solabs.com to chat with our team!…
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SOLABS QM Insights
1 Episode 37: Looking Back at 2020 With SOLABS’ Executives 40:16
40:16 Play Later Play Later Lists Like Liked40:16
Play Later Play Later Lists Like LikedThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week’s episode is a little different from usual as our host Ericka Moore is joined by SOLABS’ executives to look back at the challenges, realizations and overall performance of each department for 2020. These executives are SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois, our Head of Product and Quality Management Martine Boire and finally our Marketing Coordinator Etienne Langlois. Key Takeaways 0:45 – Today’s topic is looking back at 2020 with SOLABS’ executives 1:00 – Ericka introduces today’s guests: Philippe Gaudreau, Kevin Byrne Langlois, Martine Boire and Etienne Langlois 2:05 – Philippe discusses his software tech inspirations for 2020 4:25 – The team discusses the most challenging projects that they’ve tackled this year 9:13 – Philippe shares his thoughts on the adaptability and productivity of the SOLABS’ team in the face of COVID-19 12:16 – The team shares the realizations they are most proud of for 2020 17:50 – Etienne explains how he measures the performance of the marketing department and what the results have been this year 21:50 – Ericka shares her metrics and the performance of the client success department 24:57 – Martine discusses the same information for the product and quality management department 28:45 – Kevin details the performance of the engineering department for 2020 37:00- Ericka thanks the guests and expresses her best wishes for 2021 38:32 – Philippe shares his final words for our clients this year…
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SOLABS QM Insights
1 Episode 36: Best Practices Around Document Control with Philippe, Martine, Gretchen and Etienne 24:34
24:34 Play Later Play Later Lists Like Liked24:34
Play Later Play Later Lists Like LikedThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week on the show, Ericka Moore returns as your host! She is joined by SOLABS’ CEO Philippe Gaudreau, SOLABS’ Head of Product and Quality Management Martine Boire, SOLABS’ Product Specialist and Head Trainer Gretchen Dixson and finally SOLABS’ Marketing Coordinator Étienne Langlois. In today’s episode, the team discusses best practices around document control, both in and out of QM10. They discuss key points to consider when implementing a document control process, the importance of training document coordinators, how to effectively organize your documents and much more! Key Takeaways 0:46 – Ericka introduces today’s guests, Philippe, Martine, Gretchen and Étienne 1:11 – An overview of the chat function available on solabs.com 2:55 – Introduction to today’s topic: best practices around document control 3:40 – The key points to consider when initially creating the procedures for document control 4:44 – Philippe discusses the role of technology in the document control process 5:36 – The importance of training for document coordinators 6:56 – Ericka covers the importance of preparing the backup document coordinators and keeping them up to date with established procedures 9:00 – Martine provides some tips for companies moving from a manual system to an electronic system for control of documents 10:35 – Gretchen explains how to efficiently organize your documents 12:46 – Best practices around document revision 15:25 – The importance of using shared libraries such as SharePoint to ensure that users work on the same files 16:30 – How to ensure that documents are controlled from a training perspective 17:25 – Never keep a copy of a document on your own! 20:50 – The importance of doing a full mapping of the steps within your document control process before moving to a new process 22:25 – Philippe provides a final tip for our listeners 23:10 – Ericka thanks the guests and listeners solabs-podcast@solabs.com…
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