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#075: How To Hire & Train a 100k Front-Desk Person
Manage episode 453481272 series 3490558
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On this episode of Strata Stories, we talk with Jerry Durham, the CEO of the Client Experience Company
In this episode they discuss:
- The challenges of hiring and onboarding a front-desk team
- The crucial nature of the first phone call to a referral
- What are the essentials skills the front desk must have to be successful
- The increase in revenue from an improved front-desk experience
Connect with Jerry on LinkedIn here!
Strata Stories are conversations between Strata's CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!
If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with our team!
If you have any questions, send us a note [email protected]. Strata Stories is produced by Thomas Schreiber, our Director of Marketing
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