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How To Get Repeat Clients (Keep them Coming Back Again and Again!) | Ep.25
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Are you losing clients or struggling to keep them happy, even though you provide amazing services? The problem isn’t your skill; it’s the gaps in your client experience. In this live session, I break down how high-performing service providers use client experience systems to streamline every step, from inquiry to offboarding.
In this episode of Systems Rehab Live, I’m breaking down:
✅ Why client experience is more than just “being nice” or delivering quality work
✅ How small gaps in communication and process kill retention and referrals
✅ Three client experience systems you can implement today to keep clients coming back
I’ll also share a personal story from an underwhelming nail salon visit (spoiler: the pedicure looked good, but the experience left me questioning if I’d ever go back). It’s proof that results alone don’t guarantee repeat business.
What You’ll Learn in This Episode
- How to design an aligned inquiry-to-onboarding flow so clients get clear next steps from the moment they reach out.
- Why communication matters—and how proactive updates build trust and eliminate guesswork.
- The power of systemized offboarding + feedback to generate repeat bookings, testimonials, and referrals on autopilot.
By the end of this episode, you’ll know how to build a seamless client experience that creates happy, loyal clients who return (and send others your way).
🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE
🌿Prefer to watch the video? Check it out on YouTube.
🌿Work With Me: www.yoursystemspro.com
🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.
Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Book a Free 20-Minute Clarity Call
I’ll help you identify the #1 system or tech gap holding you back and what to do next.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
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Chapters
1. Introduction to Client Experience and Retention (00:00:00)
2. The Importance of Client Experience (00:08:45)
3. Strategies for Enhancing Client Experience (00:18:22)
4. Streamlining Communication and Offboarding (00:27:56)
5. Conclusion and Next Steps (00:38:26)
25 episodes
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