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<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/tickets-to-travel">Tickets to Travel</a></span>


What exactly is a travel experience? A travel experience is more than just a destination. From the pulsating beats of a major music festival, to the adrenaline -fueled excitement of professional sports, to the legendary tours of music icons, these events are more than just spectacles. They are game changers affecting airfares, hotel room rates, restaurants, and growing local economies. Welcome to Tickets to Travel, the podcast that unlocks the stories, businesses, careers, and personalities within the realm of unforgettable travel experiences. I'm Mario B, and I have over 20 years of experience in online travel and entertainment ticketing distribution. Join me as we delve into the vibrant tapestry of these industries, uncovering hidden gems and insider secrets along the way. Tickets to travel spotlights the trailblazing businesses shaping the future of travel experiences. These startups and innovative companies are driving forces that redefine how we explore the world. Whether you're a seasoned jet center, an aspiring entrepreneur, or simply curious about the transformative power of travel, join me on Tickets to travel as I embark on this exhilarating journey through the world of travel experiences. Follow us where you get your podcasts.
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AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
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51 episodes
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AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
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1 AI, Valuation, and Strategic Growth: Metrigy’s Irwin Lazar Previews the CCA Financial Summit, Podcast
“Can I make money selling AI… or should I give it away to sell more of something else?” — Irwin Lazar, President and Principal Analyst, Metrigy In this special preview podcast for the upcoming Cloud Communications Alliance (CCA) Financial Summit , Doug Green, Publisher of Technology Reseller News, sits down with Irwin Lazar , President and Principal Analyst at Metrigy , to discuss how AI is reshaping the economics of cloud communications—and how that impacts everything from vendor strategy to company valuations and M&A activity. As part of a diverse panel at the CCA Financial Summit, October 7–8 at the Willard Hotel in Washington, D.C. , Lazar brings the voice of the buyer to the discussion. Drawing from Metrigy’s extensive buyer-side research, he offers a data-driven look at how AI is being implemented, monetized, and evaluated across the communications and contact center landscape. Key Insights from the Podcast: The Monetization Dilemma : Vendors face tough choices—charge premiums for AI features or offer them for free to drive core product adoption. Strategic M&A : Recent deals, like NICE acquiring Cognigy, suggest buyers are favoring tech-focused acquisitions over ego-driven, market-share plays. Build vs. Buy : With AI coding tools becoming more accessible, enterprises face classic tradeoffs—develop internally using models like OpenAI and Anthropic, or accelerate capability through acquisitions. Risks on the Horizon : Lazar identifies power availability, data trust, and model disruption (e.g., DeepSeek’s entry) as potential speed bumps for future AI adoption. Avoiding the Avaya-Nortel Trap : Today’s acquirers appear more cautious, focused on adding capabilities—not just size. With AI influencing everything from product development to boardroom decisions, Lazar’s perspective will be a highlight of the CCA Financial Summit’s finance-focused programming. His message is clear: AI isn’t just a tech trend—it’s a business driver that’s rapidly influencing enterprise strategy, investor sentiment, and go-to-market approaches. Learn more about Metrigy at https://metrigy.com Learn more about the Cloud Communications Alliance at https://cloudcommunications.com…

1 Bringing the Human Back to Contact Centers: D Foster Consulting Champions Real Connections in an AI Era, Podcast
“We want to bring the human back. That’s what we want to do.” — Danielle Foster, Founder, D Foster Consulting In a conversation that challenges current tech trends, Doug Green, Publisher of Technology Reseller News, sits down with Danielle Foster and Shelby Page of D Foster Consulting, LLC to explore the real-world impact of AI on contact centers—and the people who staff them. Founded by military spouse Danielle Foster, D Foster Consulting (DFC) is a fully remote, boutique contact center powered by a team of over 40 employees—many of whom are veterans and fellow military spouses. The company offers human-led sales and customer service solutions, primarily to B2B clients in home services, construction, legal, and other high-touch sectors. In the podcast, Foster and Page share candid insights about how AI is being misapplied in the contact center world, especially when companies try to replace humans with automated agents. One client replaced DFC with AI voice callers for outbound appointment setting—only to return weeks later after conversions plummeted from as high as 15% to just 0.57%. “People were hanging up because they knew it was AI,” said Foster. While AI has potential, both guests caution against relying on it exclusively for customer-facing roles. Tools like AI-generated call notes, automated IVRs, and chatbots often miss emotional cues, personal context, and the nuanced needs of frustrated or high-stakes callers—such as those contacting a law office or roofing company during an emergency. “AI isn’t going to note that the client was excited—or that they were nervous, or confused,” added Shelby Page. “That’s something only a person picks up.” The conversation also touches on the unintended burnout AI can cause for human agents when escalations come in too late or customers are already frustrated by the time they reach a real person. DFC’s approach—manual notes, live human engagement, and personalized service—results in stronger ROI, higher customer satisfaction, and improved employee retention. With flexible pricing, no contracts, and a mission-driven team model, D Foster Consulting is not only helping businesses preserve their customer experience, but also offering meaningful remote employment opportunities to military and first responder families across the country. Learn more about how D Foster Consulting is “bringing the human back” at https://www.dfosterconsulting.com…

1 Redundancy Reimagined: TELCLOUD Delivers Mission-Critical Uptime for POTS Line Replacement, POTS and Shots Podcast Series
“This is not only a replacement, it’s an improvement.” — Jake Jacoby, TELCLOUD In the latest edition of the POTS and Shots podcast series, Doug Green, Publisher of Technology Reseller News, reconnects with Jake Jacoby of TELCLOUD to dive into one of the most essential yet often overlooked parts of communications infrastructure: life safety lines. From elevators and fire panels to emergency call systems, these critical connections—traditionally powered by POTS lines—must not only work but never fail. Jacoby shares how TELCLOUD is helping resellers deliver next-generation POTS line replacements that not only meet but exceed five-nines (99.999%) uptime , thanks to an architecture grounded in multi-layered redundancy : On-premise hardware equipped with triple power redundancy (building power, battery, and backup battery) Connectivity via multiple broadband, cellular (multi-carrier), and satellite options Fully redundant, geographically diverse global data centers “Every single one of our data centers is redundant within itself—and each data center is redundant of each other,” Jacoby explains. While legacy copper lines continue to grow more expensive and unreliable, TELCLOUD’s solution is both cost-effective and compliant , making it a natural choice for sectors like public safety, healthcare, and education , where uptime and code compliance are non-negotiable. Resellers can offer monthly pricing, national installation, and a stable, future-ready service—without the scramble when copper lines are finally shut off. Most importantly, Jacoby emphasizes that this is a reseller opportunity with immediate ROI . By empowering an army of partners to educate and implement, TELCLOUD is enabling a seamless and scalable transition to modern infrastructure—helping organizations avoid emergencies before they become disasters. And as always, the episode closes with a tour of tequila. This time: Emerald Spear Blanco , a clean, organic tequila crafted by four Navy SEALs, paying tribute to San Diego’s military roots and TELCLOUD’s own HQ hometown. Learn more about TELCLOUD’s POTS replacement solutions at https://www.telcloud.com or call 844-900-2270.…
Lou Borrelli on Empowering 650+ Members Through Shared Innovation and the AI Center of Excellence “Connectivity is king. Without connectivity, you don’t really have a business.” — Lou Borrelli, CEO, National Content & Technology Cooperative (NCTC) In this in-depth conversation with Doug Green, Publisher of Technology Reseller News, Lou Borrelli, CEO of the National Content & Technology Cooperative (NCTC) , shares the evolution of an organization born from a Kansas City poker game into a powerful force connecting over 650 members across all 50 states and U.S. territories —and over 40 million broadband users . What began 41 years ago as a content-buying co-op for small and medium-sized cable operators has transformed into a modern technology and content hub , offering members buying power not just for programming, but also for hardware, software, broadband, mobile services, and now AI-driven solutions . At the heart of the conversation is NCTC’s latest initiative: the AI Center of Excellence (AICOE) . This strategic program is currently in its second phase, piloting AI applications for network monitoring, customer service, and predictive maintenance—all designed to help smaller operators stay competitive with national giants like Comcast and Charter. Borrelli emphasizes real convergence —not just of telecom technologies, but of content, connectivity, mobility, and AI . With the explosion of digital tools, even the smallest provider can now offer scalable, competitive services thanks to shared innovation and cooperative economics . From rural Kentucky to the suburbs of Boston, NCTC members benefit from centralized procurement, support, and emerging service models. The conversation also previews The Independent Show , NCTC’s signature annual event, which brings together technologists and content creators. Borrelli calls it “the last great cable convention,” providing a unique venue for collaboration amid an increasingly fragmented media landscape. On the topic of content delivery, Borrelli is blunt: “Discovery is broken.” He points to the decline of unified cable guides and the rise of app-based content chaos. Consumers are subscribing, unsubscribing, and re-bundling content in real time—often recreating cable-like bills through a mix of streaming services. NCTC is exploring ways to aggregate and simplify the content experience while delivering sustainable value to customers and members. He also critiques the state of U.S. regulatory policy , calling for an overhaul of retransmission consent rules and emphasizing that consumers haven’t truly “cut the cord”—they’ve unbundled it . For service providers, MSPs, or content vendors wondering if they have a place in the NCTC ecosystem, Borrelli extends a clear invitation: “If you have products or services that help our members succeed, we’re open for business.” Learn more about NCTC and how your technology or content can help shape the next phase of convergence: https://www.nctconline.org .…
“Well-being is a stronger metric of success than productivity when it comes to AI adoption—and a natural outcome of that well-being is more productivity.” — Paul Sephton, Global Head of Brand Communications, Jabra In this enlightening episode of Technology Reseller News , Publisher Doug Green interviews Paul Sephton, Global Head of Brand Communications at Jabra, about a new study conducted in partnership with the Happiness Research Institute. The report reveals a compelling insight: workers who use AI at work report higher well-being and job satisfaction . Why does this matter to Jabra? As Sephton explains, Jabra’s mission goes beyond engineering headsets and video solutions—it’s about optimizing the modern work experience. And as AI changes the nature of work, Jabra believes that cultural shifts, not just technical upgrades, will define whether AI enhances productivity and happiness. Key findings and themes from the podcast include: AI + Happiness : While not conclusive causation, there’s a clear correlation between AI use and improved workplace well-being. Those who use AI more often tend to report higher satisfaction and purpose in their roles. From Fear to Optimism : The study shows a positive turn in sentiment. As AI becomes more ubiquitous and embedded in the day-to-day, optimism is rising—especially when organizations communicate transparently about their AI strategies. People-to-Machine Communication : Jabra is preparing for a future where not just people talk to people, but where we interact directly with AI agents. Enabling seamless communication between humans and AI will be essential—and Jabra aims to be at the center of that evolution. Well-Being as Strategy : Sephton urges leaders to treat employee well-being as a core indicator of successful change management. Transparency, experimentation, and culture are critical levers for embracing AI meaningfully. Jabra’s Role : From professional audio and video collaboration gear to AI-optimized meeting room solutions, Jabra is developing the “eyes and ears” for enterprise AI—ensuring communication systems evolve as work itself transforms. To explore the full study, visit: https://www.jabra.com This podcast is part of Technology Reseller News’ continuing coverage of AI, the future of work, and cloud communications. Jabra is a member of the Cloud Communications Alliance (CCA).…
“We’re now close to a quarter billion dollars in revenue, with operations across North America, EMEA, and APAC—and we’re just getting started.” — Russ Reeder, CEO, XTIUM Technology Reseller News spoke with Russ Reeder, CEO, and Leon Schuurmans, Managing Director of EMEA at XTIUM, about the company’s official launch of direct operations in Europe. The podcast, hosted by publisher Doug Green, offers a deep dive into XTIUM’s journey from a merger of ATSG and Evolve IP into a global managed service provider (MSP) with a full suite of IT, UCaaS, CCaaS, MDR, and AI-powered offerings. The move into Europe builds on a longstanding foundation. Schuurmans recounted how the company—then Evolve IP—pioneered contact center and unified communications services in the Netherlands as early as 2007. Now, the new XTIUM brand brings integrated IT and communications services to a market increasingly seeking consolidation, scale, and security. Reeder emphasized the strategic advantages of global reach paired with local expertise. The company has over 1,700 customers and supports over one million endpoints. Backed by more than $1 billion in acquisitions and $350 million in private equity investment, XTIUM is well-positioned to serve multinational customers across North America, EMEA, and APAC. Key offerings discussed include: Full MSP services including managed network, help desk, UCaaS, and CCaaS AI-enabled services , from internal sales and support tools to client-facing AI onboarding, security, and optimization Cybersecurity and MDR , especially critical in the face of regulatory and infrastructure shifts like Windows 11 adoption The company also shared how its premium support model and customer success focus drive long-term growth. “We don’t throw customers over the wall,” Reeder noted, outlining a high-touch process from onboarding to strategic reviews aimed at turning clients into evangelists. In EMEA, Schuurmans sees key vertical growth in healthcare, finance, retail, and professional services, driven by urgent needs around cybersecurity and desktop virtualization. He plans to scale both direct customer engagements and indirect channel partner relationships over the next 12–18 months. Looking ahead, XTIUM will continue to grow both organically and through acquisition. With a clearly stated goal to become the go-to global MSP for mid-market and enterprise customers, Reeder summed up the company’s mission: “Think globally, act locally.” Learn more at: https://xtium.com…

1 Acronis: More Than Backup—Empowering MSPs to Scale with a Unified Platform, Podcast 6:55
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James Abercrombie breaks down the modern Acronis stack and the future of MSP enablement at GTIA ChannelCon “You don’t know what you don’t know—just test it.” — James Abercrombie, Software Vendor Technology Evangelist, Acronis At GTIA ChannelCon 2025, James Abercrombie of Acronis joined Technology Reseller News Publisher Doug Green to set the record straight: Acronis is no longer just a backup company. It’s a full-featured platform designed to help MSPs grow, secure, and streamline their businesses—without patching together solutions from multiple vendors. “Acronis today means one console, one agent, one protection plan,” Abercrombie explained. In addition to backup and disaster recovery, the platform now includes remote monitoring and management (RMM), professional services automation (PSA), security, scripting, and deep integrations—all in one native environment. This integrated approach, he argues, allows MSPs to improve technician efficiency, reduce overhead, and deliver seamless customer experiences. For new customer onboarding, Acronis even eliminates reboot requirements—allowing services to be deployed faster and revenue to be recognized sooner. Abercrombie, a 20-year channel veteran and GTIA mentor, also discussed his work to support the next generation of MSPs through the Acronis Academy and MSP Academy . These programs provide real-world training to help MSPs break past growth plateaus and optimize marketing, support, and operations. “It’s not just about being an MSP—it’s about becoming a better MSP,” he said. From solo sysadmins-turned-business-owners to enterprise providers seeking scalable security, Abercrombie’s message was clear: if you haven’t seen Acronis lately, it’s time to take another look. To learn more, visit acronis.com .…
Degly Mendez shares a human-centered MSP philosophy built on trust, patience, and long-term partnerships at GTIA ChannelCon “No small business left behind.” — Degly Mendez, CEO, Avanzar IT Systems At GTIA ChannelCon 2025, Degly Mendez, CEO of Avanzar IT Systems, joined Doug Green of Technology Reseller News for a powerful and personal conversation about empathy, leadership, and how MSPs can meaningfully support small businesses. Avanzar IT Systems— Avanzar meaning “to move forward” in Spanish—specializes in serving small to medium-sized businesses across industries, including law firms, manufacturing, CPA offices, and real estate. But Mendez made clear that the company’s mission is about more than just technology. “If we can help our clients move forward, we do it—whether they can afford it today or not.” Rather than focus on quick wins or transactional revenue, Mendez advocates for building relationships rooted in empathy, trust, and a long-term vision. “These aren’t transactions,” he said. “These are partnerships that we hope will last years.” As a proud member and leader within GTIA—serving on the Cybersecurity Executive Council, ISAO Advisory Group, and as a frequent speaker—Mendez echoed the inclusive spirit of ChannelCon, where companies big and small share the same 10×10 space and voice. “Everyone needs help. And everyone can provide it.” With a guiding philosophy of “no small business left behind,” Mendez and Avanzar IT Systems are building a future where technology empowers—not excludes—businesses of all sizes. To learn more, visit avanzaritsystems.com…
Matt Horning shares the frontline MSP perspective from GTIA ChannelCon “AI is the new shiny object—but if you’re not doing the basics, it becomes a threat vector, not a solution.” — Matt Horning, CEO, Blue Tree Technology At GTIA ChannelCon 2025, Doug Green, Publisher of Technology Reseller News, sat down with Matt Horning, CEO of Kansas City-based MSP Blue Tree Technology, to capture the real-world experience of a managed service provider navigating AI hype, cybersecurity challenges, and industry fundamentals. Horning, whose firm serves clients across six states, shared that while Blue Tree is actively exploring AI for clients, the technology still feels like a beta product. “We’re being pulled into AI,” Horning said. “Clients are asking for it, and we want to provide value—but it has to be aligned with our standards of excellence. No vaporware.” While AI dominated many sessions at ChannelCon, Horning pointed to the renewed emphasis on foundational practices—like patching, firewalling, and compliance—as the most valuable insight. “If you don’t have the basics right, AI just adds risk.” Blue Tree Technology is known for its high standards and measured approach to emerging tech. At events like ChannelCon, Horning finds value not just in the content, but in the community of like-minded MSPs who are solving real-world problems—not just chasing the latest trend. To learn more, visit BlueTreeTechnology.com .…
Daniel Maynard champions relationship-driven growth and real-world cyber readiness at GTIA ChannelCon “Today, people don’t Google a solution—they call someone they trust.” — Daniel Maynard, Director, Strategic Partnerships, DeepSeas At GTIA ChannelCon 2025, Daniel Maynard of DeepSeas joined Doug Green, Publisher of Technology Reseller News, for a thought-provoking conversation on the shift from transactional selling to trust-based influence—and what that means for cybersecurity partnerships today. DeepSeas is a comprehensive cybersecurity firm that helps organizations assess where they are on their security journey and builds customized roadmaps to reduce risk and improve resilience. Its services span governance, MDR , and offensive security tools like vulnerability assessments and penetration testing. But it was a book, not a tech stack, that anchored this discussion. Maynard introduced Nearbound by Jared Fuller—a playbook for winning in the “who economy,” where buyers prioritize recommendations from people they trust over product specs and search engines. Maynard described a real-life example of this principle in action: A major client preparing for an IPO sought cybersecurity guidance not from a web search, but through a trusted network of consultants and partners—ultimately leading them to DeepSeas. “The new buying motion is all about credibility and relationships,” Maynard explained. “It’s not about how they find a product. It’s about who they trust.” For channel leaders and MSPs, this shift underscores the importance of relationship-building, reliability, and reputation—key tenets for thriving in a referral-first world. To learn more about DeepSeas cybersecurity solutions, visit deepseas.com .…
Executive council member shares how GTIA empowers managed services professionals at ChannelCon 2025 “It’s not a good day unless you learn something new.” — Christopher Infante, Chair, Managed Services Community, GTIA Podcasting from GTIA’s ChannelCon 2025, Doug Green of Technology Reseller News sat down with Christopher Infante, Executive Council Member of GTIA and Chair of its Managed Services Community, to explore how the association is reshaping opportunity and education for MSPs around the world. Infante, who manages Forward Edge, an education-focused MSP with over 130 employees, emphasized the importance of GTIA as a “channel connector”—bringing together MSPs, vendors, and IT professionals to elevate the entire industry through collaboration, community, and shared learning. This year’s ChannelCon marked the first official event under the GTIA brand, and according to Infante, the energy was unlike anything he’s seen at other conferences. “There’s more excitement here… people are chomping at the bit to see what’s coming next.” One of those “nexts,” Infante revealed, is a forthcoming educational program tailored to newcomers and veterans alike—designed to demystify the channel and onboard professionals from any starting point. GTIA also supports MSP growth with ongoing meetups and certifications like the Cybersecurity Trustmark, helping members elevate their practices and demonstrate trust to clients. For Infante personally, the conference delivered insight on trending topics such as AI implementation, governance, and ethical usage—as well as practical takeaways from keynote speaker Kim Scott, author of Radical Candor. When asked why MSPs should get involved, Infante didn’t hesitate: “You’ll surround yourself with people who want to grow—not just in their business, but in their community. And that’s transformational.” To learn more or get involved, visit gtia.org.…
Ameet Dhillon explains why the BIOS layer is the next cybersecurity frontier at GTIA ChannelCon “You protect the OS and application layer—why not protect the BIOS that launches them?” — Ameet Dhillon, FirmGuard by Phoenix At GTIA ChannelCon 2025, Ameet Dhillon of FirmGuard joined Doug Green, Publisher of Technology Reseller News, to introduce a vital but often overlooked part of the MSP security stack: remote BIOS management. FirmGuard, a solution by Phoenix Technologies, allows MSPs to remotely update, configure, and monitor BIOS firmware across mixed hardware environments—Dell, HP, Lenovo, and more. “Most MSPs know BIOS is critical,” Dhillon explained, “but they lack an efficient, cross-manufacturer way to manage it.” As endpoint protection at the OS and application levels improves, attackers have begun targeting the firmware layer below the operating system. Agencies like CISA have issued warnings that BIOS vulnerabilities are an emerging threat vector—and FirmGuard is built to fill that gap. With FirmGuard, MSPs gain immediate visibility into BIOS vulnerabilities, outdated firmware, and legacy-mode systems that may need replacement. The platform operates fully remotely, eliminating truck rolls and improving technician efficiency. At just $1.50 per endpoint per month, FirmGuard’s pricing makes it easy for MSPs to add to their security offering while preserving margin. “We’re not just a monitoring tool,” Dhillon emphasized. “We give MSPs actionable insight—and the ability to act.” To learn more or request access to the MSP program, visit firmguard.com.…
Steve Copeland on empowering the channel with portable, multi-carrier connectivity at GTIA ChannelCon “We’re built by an MSP—for MSPs.” — Steve Copeland, RYTHMz At GTIA’s ChannelCon 2025, Steve Copeland, CEO of RYTHMz, sat down with Technology Reseller News Publisher Doug Green to share how his company is redefining connectivity with a turnkey solution: Internet in a Box. Purpose-built for MSPs, public safety, and event deployment, the ruggedized, multi-carrier platform offers rapid, portable internet anywhere—and opens the door to new recurring revenue opportunities. RYTHMz’s solution was born from a real-world need. After fixing a mission-critical outage at a VIP event in Beverly Hills, Copeland began prototyping a compact, field-ready internet kit that MSPs could deploy at concerts, libraries, hospitals, schools, and beyond. Today, the system supports 5G bonding across Verizon, T-Mobile, and AT&T networks with real-time failover for uptime-critical operations—from POS systems at Comic-Con to disaster response at a public library following a fiber outage. “Our partners have deployed these at Coldplay concerts, ESPN live broadcasts, fiber installation fleets, and charter schools,” Copeland said. “If your customer can’t go down, we’re the ‘new internet’ they need.” RYTHMz solutions start at $295/month, with channel partners renting or bundling the hardware to deliver high-availability connectivity without CAPEX. The platform offers both revenue protection and continuity—especially for MSPs who are already fielding outage-related calls without compensation. “We’re already taking the calls. Why not get paid for them?” Copeland asks. As a longtime member of the MSP community, Copeland closed with a message about mentorship: “Grab someone and teach. We’ve got to pass this knowledge down.” To learn more about RYTHMz, visit rythmz.com.…
Dan Wensley outlines GTIA’s bold vision for a member-driven, globally connected IT channel “We’re here to support and help the IT channel grow... and provide a level playing field community.” — Dan Wensley, GTIA In a milestone interview recorded live at the inaugural GTIA ChannelCon 2025, Dan Wensley, CEO of the Global Technology Industry Association (GTIA), joined Doug Green, Publisher of Technology Reseller News, to discuss the organization’s renewed mission, global scope, and member-first model. Wensley shared that GTIA emerged from the historic CompTIA organization after the divestiture of its training and certification business. What remains is a sharpened focus on the channel—vendors, distributors, ITSPs, MSPs, and professionals—built around community, education, advocacy, and advancement. “This is a new brand, a new image, and a new vision,” said Wensley. “We’re not here to sell certifications—we’re here to serve the channel.” GTIA’s newly structured events, like ChannelCon, offer equal opportunity to all participants regardless of company size. “This is not pay to play,” Wensley emphasized. “Every exhibitor gets the same booth, and every member pays virtually the same amount to participate.” The 2025 conference featured AI and cybersecurity content, but Wensley was deliberate in ensuring AI wasn’t allowed to dominate every conversation. “Our members told us they still have businesses to run, so our programming reflects that.” GTIA’s global ambition is more than just a name. With members in over 150 countries and expanding regional communities, GTIA is becoming a global hub for thought leadership, networking, and shared best practices. With events already planned for Indonesia, Australia, and a return to the UK, the association is scaling its reach alongside its renewed mission. Wensley closed with a call to action: “If you’re in the IT services industry, join us. Let’s grow this channel together.” To learn more or become a member, visit gtia.org.…
Angelo Simao explains how MSPs can scale smarter with on-demand IT labor at GTIA ChannelCon “Don’t go it alone… Let us fill those gaps.” — Angelo Simao, F2OnSite At GTIA’s ChannelCon 2025 in Nashville, Angelo Simao, COO of F2OnSite, joined Technology Reseller News Publisher Doug Green to discuss a critical and often overlooked challenge in the channel: how to deliver IT services beyond your geographic footprint without the HR burden. F2OnSite offers “Labor as a Service”—a flexible and scalable solution for MSPs, system integrators, and large IT vendors that need expert hands and feet in the field, whether across the country or across hundreds of client sites. “Instead of flying your team across states, you call us,” said Simao. “We’ve been building a national technician network since 2007.” The model enables MSPs to extend their reach and capabilities without maintaining an in-house bench or enduring the cost and complexity of screening new talent for every job. With a vetted pool of thousands of technicians and hundreds of active W-2 staff, F2OnSite can deploy the right resource—by skill, region, and even environment fit—whether it’s a single emergency call or a 600-site desktop rollout. “We’re the silent partner,” Simao noted. “You may never see us, but we’re helping you scale smarter.” As the labor market continues to tighten and IT skills become increasingly specialized, Simao urged MSPs to rethink how they handle project delivery and service calls. “Nobody can do it all. And when you're flooded with resumes and time is tight, we can help you focus on execution, not recruitment.” To learn more about how F2OnSite supports MSPs nationwide, visit f2onsite.com.…
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