“Even the largest companies in the world are flying blind when it comes to key operational data,” says Jared Dyson, Founder of Thynk Forward and vConGPT. Speaking with Technology Reseller News at the vCon conference, Dyson explained why, despite decades of digital transformation, many enterprises remain unaware of critical conversations and decisio…

“When the franchise wins, we win,” says Mike Onslow, CTO of Clarity Voice, a communications provider celebrating its 20th anniversary this year. Speaking with Technology Reseller News at the vCon conference, Onslow detailed how Clarity Voice is pioneering the use of vCon technology to radically improve call quality, agent training, and customer ret…

“My goal is to make people’s jobs better — and to make them feel better about their jobs,” says Mitch Lieberman, of Fuel iX within TELUS Digital. At the inaugural vCon conference, Lieberman demonstrated how Fuel iX is pioneering a new way to train and empower contact center agents using real-time simulations, AI-driven coaching, and a continuous fe…

HYANNIS, MA – “We thought messaging was simple—until we realized it could power AI, commerce, and rich customer conversations,” says Inderpal Mumick, CEO, Dotgo. At the inaugural vCon Conference 2025, a rich new layer of the communications future was unveiled through a powerful conversation with Inderpal Mumick, CEO of Dotgo. As a global leader in …

“Cloud is no longer optional. It’s a necessity.” Kevin Langford, CaaB, joins Technology Reseller News publisher Doug Green to outline why Managed Service Providers (MSPs) should no longer delay their transition to the cloud—and why CaaB’s MSP-first model offers a better alternative to the big-name hyperscalers. “The MSPs who embrace cloud now will …

“Telecom law is a niche, but it’s a powerful one — and it’s about to become even more important in the world of vCons.” — Diana James, Attorney, Marashlian & Donahue, PLLC At vCon 2025, Diana James Highlights Why Telecom Law Is Key to the Next Era of Communication Hyannis, MA – April 2025 – Speaking from the vCon Conference in Hyannisport, Massachu…

“Building a standard like vCon is a little like giving birth — long, painful, but ultimately transformative.” — Daniel Petrie, Founder, SIPez SIPez’s Daniel Petrie on the Birth of vCon and Why It’s a Game-Changer for Contact Centers and Beyond Hyannis, MA – April 2025 – As the inaugural vCon Conference wrapped up, Daniel Petrie of SIPez shared a un…

Strolid’s vCon Revolution: Bringing Automotive Insight to the Future of Digital Conversations HYANNISPORT, MA – “We thought we were listening to the customer—until we actually did,” said Thomas McCarthy-Howe, CTO, Strolid. The first-ever vCon Conference wrapped up in Cape Cod with a surprising yet visionary host: Strolid, a company known for advanc…

“If you don’t ask your AI what it used to make a decision, it might cost you your reputation—or worse.” — Matt Bramson, Chief Revenue Officer, Frontline Frontline’s Matt Bramson on the Monumental Implications of vCon and the Urgent Need for Ethical Oversight in AI Hyannis, MA – April 2025 – As the first-ever vCon Conference concluded, Matt Bramson …

“Voice AI isn’t here to replace people — it’s here to empower them.” — RJ Burnham, Founder, Consig At the inaugural vCon 2025 Conference in Hyannis, RJ Burnham, founder of Consig, sat down with Doug Green of Technology Reseller News to explore the next frontier in voice AI — and why the real opportunity isn’t in replacing human teams, but amplifyin…

“We’re not just building AI for call centers — we’re building AI with call centers in mind.” — Justin Massey, Relay HawkAt the vCon Spring 2025 Conference, Justin Massey of Relay Hawk brought both a technologist’s vision and a contact center veteran’s intuition to the main stage. In a conversation with Technology Reseller News publisher Doug Green,…

Strolid’s Road to Reinvention: How a Contact Center Pioneer Helped Create the vCon Standard“Every time a customer calls, it shouldn’t feel like the first time.” — Matt Watson, StrolidAt the first-ever vCon Conference in Hyannis, MA, Matt Watson, Vice President of Product Development at Strolid, joined Doug Green of Technology Reseller News to tell …

“Transformation isn’t just a buzzword — it’s the reality of staying competitive.” — Bryan Martin, 8x8At the inaugural vCon Conference in Hyannis, MA, Bryan Martin, Chairman of 8x8, sat down with Technology Reseller News to discuss the seismic shifts in enterprise communications — from vCons to AI-powered ecosystems — and why companies that don’t ad…

On this episode of Telecom Reseller news, Doug Green sits down with Zach Bennett, Microsoft Teams MVP and Principal Architect at LoopUp, a leading Cloud Telephony provider primarily concentrated on Microsoft Teams and the PSTN connectivity into Microsoft Teams via Direct Routing and Operator Connect. LoopUp enables multinational enterprises to cons…

floLIVE and Velocity IoT team up to deliver robust, high-performance global connectivity with a reseller-first approachIn a fast-expanding IoT world, two industry veterans are teaming up to bring intelligence, speed, and scalability to global deployments. In a recent Technology Reseller News podcast, Doug Green spoke with Curtis Govan, President fo…

Cloud Connections 2025 Podcast Interview with Jon Arnold, Principal, J. Arnold & Associates ST. PETERSBURG, FL - Jon Arnold, Principal of J. Arnold & Associates, delivered a clear message to managed service providers (MSPs) at Cloud Connections 2025: it’s time to evolve beyond UCaaS commoditization and begin leveraging AI not just as a buzzword, bu…

Mark Vange and Autumn highlight a new model for AI collaboration at Cloud Connections 2025“AI needs to be thought of more as a colleague and less as a tool.” — Mark Vange, CEO, Autom8lyAt Cloud Connections 2025, Technology Reseller News sat down with Mark Vange, CEO of Autom8ly, and Autumn, the company’s AI-powered assistant, to explore a new appro…

Branded identity and app-like messaging experiences take center stage in CTO Mike Tindall’s product previewST. PETERSBURG, FL - At Cloud Connections 2025, Mike Tindall, Co-founder and Chief Technology Officer of Commio, introduced two forward-looking solutions aimed at transforming how businesses engage customers through voice and messaging.Speakin…

Speaking from the floor of the Cloud Connections 2025 conference, Dino De Palma of True North Advisory emphasized the intersection of culture and innovation in the cloud communications sector during a roundtable he moderated on “Innovating at Scale: Creating Next-Gen Cloud Products.”De Palma, a longtime industry leader and advisor, said the convers…

ST. PETERSBURG, FL - ICA (Intelligent Communication Assistant), a communications security and AI assistant platform, took center stage at the Cloud Communications Alliance’s Cloud Connections 2025 event with a solution aimed at eliminating robocalls, scams, and fragmented branded calling experiences.Michael Gough, founder of ICA, presented during t…

Tech pioneer previews the world’s first VCon-focused conference and the protocols reshaping AI, business conversations, and communications strategyST. PETERSBURG, FL - At Cloud Connections 2025, Jeff Pulver, internet telephony pioneer and CEO of the newly launched vCon Foundation, joined Technology Reseller News to preview the first-ever VCon Confe…

St. Petersburg, FL - Phone.com, a leading provider of cloud-based communications solutions for small businesses, has announced the launch of ProSIM, a new service that enables users to make and receive calls and text messages from their business number using the native dialer of their mobile device. The announcement was made during a podcast interv…

Cloud Connections 2025 Podcast Interview with Peter Eisengrein, SVP of Service, Delivery & Operations at XTIUM ST. PETERSBURG, FL - A new managed services powerhouse has emerged. Speaking with Technology Reseller News at Cloud Connections 2025, Peter Eisengrein, Senior Vice President of Service, Delivery & Operations, introduced XTIUM—a new brand c…

Cloud Connections 2025 Podcast with David Duffett“It’s not just a potato—it’s a globally distributed core of telephony goodness,” says David Duffett, Simwood. As the Cloud Connections 2025 event wrapped up in sunny St. Petersburg, Technology Reseller News publisher Doug Green sat down with David Duffett, corporate ambassador for Simwood, in a conve…

Cloud Connections 2025 Podcast Interview with Bill Bingham ST. PETERSBURG, FL - At this year’s Cloud Connections conference, Oculum delivered a simple but urgent message to service providers: Stop giving away your brand—and your customers.In a podcast interview with Technology Reseller News, Bill Bingham, Senior Vice President of Service, Delivery,…

TekVizion is helping enterprises move from legacy PBX systems to cloud communications platforms with speed, accuracy, and customer-centric focus. Speaking at the Cloud Connections 2025 event hosted by the Cloud Communications Alliance, TekVizion CEO Chakra Develler and Craig Decker emphasized the company’s role in transforming complex cloud migrati…

Scoping the Scene: Why Site Surveys Matter in POTS Replacement, TELCLOUD POTS & Shots Podcast, Jacoby explains, that buildings lose electricity, emergency systems like elevators and fire alarms still rely on that dial tone to operatePOTS & Shots Podcast Series“If you skip the site survey, you might be skipping success,” says Jake Jacoby, TELCLOUD. …

ST. PETERSBURG, FL - April 2025 - As the cloud communications sector embraces artificial intelligence (AI), BroadSource is stepping forward with a practical message for resellers: You can profit from AI — if you first help your customers solve data privacy challenges.Speaking with Technology Reseller News at the Cloud Communications Alliance’s Clou…

Max Giammario"We're not just building an assistant—we're creating artificial life that you actually want to talk to." — Max Giammario, CEO, Kindred LabsIn one of the most thought-provoking episodes of Technology Reseller News, publisher Doug Green sat down with Max Giammario, CEO of Kindred Labs, to discuss a new frontier in AI: emotionally intelli…

“We deliver Zero Trust out of the box—it’s built in, not bolted on.” — Suresh Katukam, Chief Product Officer, NileWhile the cybersecurity conversation continues to focus on Zero Trust and Secure Service Edge (SSE), Nile is calling out what many have missed: the campus network. In a world where cloud-based remote work has advanced rapidly, on-premis…

“Change, change, change—that’s what we’re hearing from customers. AI is exciting, but it’s also overwhelming. Sentinel helps cut through the noise.”— Phil Moen, President & CEO, UnimaxAt Enterprise Connect, Unimax unveiled Sentinel, a new cloud-based call analytics application built to bring clarity to even the most complex enterprise communication…

“We’re going beyond just contact center AI—this is CX-first orchestration across the entire enterprise,” said Elizabeth Tobey, Vice President of Marketing at NICE, as the company recently revealed its latest innovation—CXone Mpower Orchestrator—and walked away with two top honors at Enterprise Connect 2025: Best CX Innovation and Best of Show.In a …

“This is a liberating moment for us—and for the enterprises we serve. We’re combining forces to scale fast and deliver smarter CX solutions.” — Chris Marr, PronetxLive from Enterprise Connect, Chris Marr and Yasser El-Haggan of Pronetx joined us for a special Technology Reseller News podcast to share big news: the merger of two AWS customer experie…

“We’ve got a new name, but it’s the same mission—serving the channel with even more focus and energy than before.” — MJ Shoer, Chief Community Officer, Global Technology Industry Association (GTIA)In January, a major shift quietly reshaped one of the most familiar names in the IT channel. The CompTIA Community officially became the Global Technolog…

“If you’re not moving now, someone else will poach your base. The opportunity is huge—but the window is now.” — Robert Galop, Creo SolutionsAs AI, CPaaS, and automation shift from buzzwords to business drivers, Creo Solutions is helping MSPs, CSPs, and channel partners get from theory to execution—fast. In a recent Technology Reseller News podcast,…

“We’re continuing to grow, while others are shrinking,” said Stan Gray, Senior Vice President of IoT Broadband and HiCat Vertical Sales at Telit Cinterion, in a recent conversation with Technology Reseller News. As Q2 begins, Gray shared how Telit Cinterion is building on its 40-year legacy to meet today's demand for intelligent, always-on, and hig…

Viirtue Streamlines Onboarding with 80% Success Rate, Elevates Partner Experience, “Partners can validate configurations in real-time. They don’t need to submit tickets to figure out if it’s working.”“We have achieved an 80% success rate by combining self-service tools with white-glove guidance. It’s about equipping partners to succeed from day one…

“This isn’t just tech—it’s protection for your mother, your daughter, your entire community. And no one else is doing it like this.” — Michael Gough, Intelligent Communication Assistant (ICA)Imagine a world where every ring, ping, or notification is trusted—and no one wastes time dodging robocalls or deleting spam. That’s the world ICA (pronounced …

“None of it matters if it doesn’t work.” That’s how Ryan Henley, Chief Revenue Officer at NUSO, summed up the company’s approach to cloud communications and business continuity in a fast-moving conversation recorded live at Enterprise Connect 2025.NUSO came to the show with a clear message: in the race to innovate with UCaaS, CCaaS, and AI-powered …

In this Technology Reseller News podcast, Doug Green sits down with Sean Casey, SVP of Product Management at CSG, to discuss how AI can help communications service providers (CSPs) overcome one of their most persistent challenges: churn. With competition fierce, CSPs need to prioritize retention over acquisition and realize that keeping customers i…

Connectivity is critical to every cloud workload, video call, and customer transaction, so Massive Networks is offering a new vision for MSPs to deliver next-generation network services. In a podcast recorded for Technology Reseller News, Ken Totura, Chief Channel Officer, and James Coberly, CTO, unveiled the company's “Carrier Evolved” initiative …

“Compliance isn’t a one-time task—it’s a 24/7 responsibility. Sansay STIR/SHAKEN Express makes it manageable,” says Schuyler Voss of Sansay. With a major FCC rule change taking effect this June, telecom service providers are now required to obtain their own SPC tokens and certificates for STIR/SHAKEN compliance—ending the era of relying solely on t…

“We’ve built something we’re really proud of—and we’d love the opportunity to meet you,” says Charlene Hutchison of Viirtue (with two I’s), in this exclusive Technology Reseller News interview recorded live at Channel Partners 2025.Viirtue, a white-label VoIP and UCaaS provider serving hundreds of partners nationwide, continues its rapid growth tra…

Channel Partners 2025 Podcast | Technology Reseller News"Strategy will always be more successful than spray-and-pray." Charlene Ignacio, CEO of Fornix Marketing, joins Doug Green of Technology Reseller News for a frank and lively conversation about what not to do at your next trade show. From booth blunders to dress code disasters, Ignacio shares p…

The Platform That Isn’t Just a Platform: Intermedia’s 360° Formula for Service Provider Growth, AI is setting new standards for CX, and Microsoft Teams is everywhere—but few SPs are monetizing it effectively“You don’t need to rip and replace. You don’t need to lock in. You just need a partner who’s truly in it with you,” says Patrick Sheehan, Vice …

“We’re bringing a powerful new revenue stream to MSPs—combining device sales with recurring 5G data services,” says Adam Crockett, Senior Director at D&H Distributing. Speaking with Technology Reseller News at the 2025 Channel Partners Conference, Crockett unveiled D&H’s new 5G initiative, powered by Cellhub, marking a major expansion in the distri…

“For every dollar an enterprise spends on telecom services, they spend four to five dollars on IT. Helping partners capture that revenue starts with a conversation,” says Rick Mancinelli, CEO of C3 Complete.In this Channel Partners 2025 podcast, Technology Reseller News publisher Doug Green sits down with Mancinelli to explore how C3 Complete is un…

Live from MSP Summit at Channel Partners Conference & Expo 2025 – Las VegasIn a podcast recorded live at the MSP Summit, part of the Channel Partners 2025 event in Las Vegas, Doug Green of Technology Reseller News sat down with Charlene Ignacio, founder of Fornix Marketing, to unpack a bold message: “Stop doing events.”But Ignacio isn’t anti-events…

“We’re democratizing AI for SMBs while simplifying support for the enterprise,” says Joseph George, General Manager of LogMeIn at GoTo. In a wide-ranging conversation with Technology Reseller News, George discussed how GoTo is reimagining the LogMeIn portfolio to meet the fast-changing needs of both large enterprises and managed service providers. …

At Enterprise Connect 2025, Microsoft’s announcement of Microsoft Teams Phone Extensibility marked a significant leap in the evolution of Teams-integrated communications. Among the first to harness this new capability is Luware, whose Teams-native contact center solution, Luware Nimbus Power, was front and center at the event. In a podcast recorded…