Content provided by Telecom Reseller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Telecom Reseller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
Podcasts Worth a Listen
SPONSORED
T
TED Tech


1 How AI is saving billions of years of human research time | Max Jaderberg 19:15
19:15
Play Later
Play Later
Lists
Like
Liked19:15
Can AI compress the years long research time of a PhD into seconds? Research scientist Max Jaderberg explores how “AI analogs” simulate real-world lab work with staggering speed and scale, unlocking new insights on protein folding and drug discovery. Drawing on his experience working on Isomorphic Labs' and Google DeepMind's AlphaFold 3 — an AI model for predicting the structure of molecules — Jaderberg explains how this new technology frees up researchers' time and resources to better understand the real, messy world and tackle the next frontiers of science, medicine and more. For a chance to give your own TED Talk, fill out the Idea Search Application: ted.com/ideasearch . Interested in learning more about upcoming TED events? Follow these links: TEDNext: ted.com/futureyou TEDAI Vienna: ted.com/ai-vienna Hosted on Acast. See acast.com/privacy for more information.…
Cyber Resilience at the Edge: How F-Secure is Powering Telecom Security in the AI Era, Podcast
Manage episode 485862440 series 2674324
Content provided by Telecom Reseller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Telecom Reseller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
"The problem is way bigger than people think… scams are now so good, even cybersecurity professionals fall for them." — Dmitri Vellikok, VP of Embedded Security, F-Secure In this compelling Technology Reseller News podcast, publisher Doug Green speaks with Dmitri Vellikok, Vice President of Embedded Security at F-Secure, about the urgent need for cybersecurity resilience in an AI-driven threat landscape. With nearly four decades of experience in digital protection and a long-standing, behind-the-scenes role powering cybersecurity for major telcos, F-Secure is stepping up efforts to help service providers build networks that are not only secure—but resilient. Dmitri Vellikok The conversation dives deep into how AI is a double-edged sword: enabling advanced threat detection, but also fueling a new generation of sophisticated scams that are increasingly difficult to identify. Vellikok discusses findings from F-Secure’s recent global consumer security survey, which revealed that while 70% of users believe they can spot a scam, 43% have actually fallen victim—highlighting the growing disconnect between confidence and reality in the digital age. Vellikok emphasizes the critical role telecom operators can play in defending users. With access to rich behavioral and traffic data, service providers are uniquely positioned to identify and prevent threats in real time—especially as AI enables more targeted and scalable attacks. He outlines how F-Secure is working to empower these providers with predictive cybersecurity tools, including the concept of a “threat score” that can alert users when they’re most at risk. Importantly, the podcast also addresses the balance between robust security and seamless user experience. Consumers, Vellikok notes, don’t want tutorials or pop-ups—they just want problems to quietly go away. This insight is guiding F-Secure’s approach to embedded protection that works silently and effectively behind the scenes. As 5G continues to roll out globally, the conversation ends on an optimistic note: this new architecture not only enhances connectivity but offers new opportunities for layered, real-time security solutions tailored to tomorrow’s threats. Learn more about F-Secure: https://www.f-secure.com/us-en
…
continue reading
51 episodes
Manage episode 485862440 series 2674324
Content provided by Telecom Reseller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Telecom Reseller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
"The problem is way bigger than people think… scams are now so good, even cybersecurity professionals fall for them." — Dmitri Vellikok, VP of Embedded Security, F-Secure In this compelling Technology Reseller News podcast, publisher Doug Green speaks with Dmitri Vellikok, Vice President of Embedded Security at F-Secure, about the urgent need for cybersecurity resilience in an AI-driven threat landscape. With nearly four decades of experience in digital protection and a long-standing, behind-the-scenes role powering cybersecurity for major telcos, F-Secure is stepping up efforts to help service providers build networks that are not only secure—but resilient. Dmitri Vellikok The conversation dives deep into how AI is a double-edged sword: enabling advanced threat detection, but also fueling a new generation of sophisticated scams that are increasingly difficult to identify. Vellikok discusses findings from F-Secure’s recent global consumer security survey, which revealed that while 70% of users believe they can spot a scam, 43% have actually fallen victim—highlighting the growing disconnect between confidence and reality in the digital age. Vellikok emphasizes the critical role telecom operators can play in defending users. With access to rich behavioral and traffic data, service providers are uniquely positioned to identify and prevent threats in real time—especially as AI enables more targeted and scalable attacks. He outlines how F-Secure is working to empower these providers with predictive cybersecurity tools, including the concept of a “threat score” that can alert users when they’re most at risk. Importantly, the podcast also addresses the balance between robust security and seamless user experience. Consumers, Vellikok notes, don’t want tutorials or pop-ups—they just want problems to quietly go away. This insight is guiding F-Secure’s approach to embedded protection that works silently and effectively behind the scenes. As 5G continues to roll out globally, the conversation ends on an optimistic note: this new architecture not only enhances connectivity but offers new opportunities for layered, real-time security solutions tailored to tomorrow’s threats. Learn more about F-Secure: https://www.f-secure.com/us-en
…
continue reading
51 episodes
All episodes
×T
Telecom Reseller / Technology Reseller News

“ChannelCon is different. It’s the one place where our industry comes together—unbiased, vendor-neutral, and 100% member driven.” — Dan Wensley, CEO, GTIA As ChannelCon 2025 approaches, the Global Technology Industry Association (GTIA) is poised to reintroduce itself to the world with a renewed mission, a powerful global presence, and a truly member-first agenda. In a podcast conversation with Technology Reseller News publisher Doug Green, GTIA CEO Dan Wensley shared how the organization—formerly operating under another name—has embraced a new identity while preserving its most valued traditions. Wensley, a 20+ year veteran of the IT channel and longtime member of the organization, stepped into the CEO role earlier this year with a clear goal: elevate the voice of the global channel and deliver unparalleled value to vendors, MSPs, distributors, and IT service providers through peer connection, research, and education. At the heart of GTIA’s activities is ChannelCon , the organization’s flagship event. This year’s conference—taking place July 29–31 at the Gaylord Opryland Resort in Nashville, Tennessee —marks the first under the GTIA banner. It promises a dynamic mix of AI-focused tracks, emerging tech showcases, peer-to-peer engagement , and headliner entertainment , including performances by Gretchen Wilson, Gary LeVox (Rascal Flatts), and Trace Adkins . Dan Wensley Wensley emphasized what sets ChannelCon apart: its vendor-neutral exhibit floor , grassroots-driven content , and research-informed programming . Highlights include: A visionary panel featuring Jason McGee, Austin McChord, Chris Day, and Nick Heddy (Pax8) , moderated by GTIA analyst Carolyn April A new SMB market research report detailing national tech buying trends Over 60 member-driven sessions on cybersecurity, AI, and business operations A robust Podcast Row and a reinvigorated charitable foundation , with $1.5 million in donations slated for 2025 GTIA’s commitment to both local impact and global outreach is also on display through its expanding international footprint and upcoming ChannelCon EMEA later this year. Wensley concluded with an open invitation: “If you’re part of the channel, ChannelCon is your event. Whether you’re a startup or a legacy vendor, this is your platform.” Learn more and register at: https://channelcon.gtia.org…
T
Telecom Reseller / Technology Reseller News

1 Collect Revenue, Not Headaches: TELCLOUD Simplifies Telecom Billing for Resellers, POTS and Shots Podcast Series
“If you’re going to do something, do it right. Don’t cut corners. Use the right partners.” — Jake Jacoby, TELCLOUD In the latest episode of the POTS and Shots podcast series, Doug Green, Publisher of Technology Reseller News, reconnects with Jake Jacoby, Founder and CEO of TELCLOUD , to unpack one of the most overlooked—but absolutely critical—elements of delivering POTS replacement: billing and compliance . For many MSPs and resellers, the conversation around telecom billing evokes little more than eye rolls. But Jacoby makes the case that billing isn’t just admin—it’s the core of doing business right. And for those new to telecom, the complexity of telco billing can quickly become a costly trap if not handled properly. Taxes, regulatory compliance, and FCC filings aren’t optional—they’re mandatory and can be daunting for those unfamiliar with the industry. That’s where TELCLOUD’s Telco Bill Center comes in. A Turnkey Solution to a Complex Problem Jacoby explains that TELCLOUD acts as the telco of record through its TBC Communications division, handling everything from tax calculation and billing to collections and regulatory filings. For resellers, this translates into a fully managed, co-branded billing platform that requires no upfront investment and ensures complete compliance. “We’ve created the easy button for resellers,” said Jacoby. “They can remain white-labeled in service delivery, but TELCLOUD takes care of the billing complexity behind the scenes.” Key features of the Telco Bill Center include: FCC and state tax compliance USF contribution management Customer invoicing and payment collection White-label service delivery with co-branded billing Built-in revenue sharing with resellers Protecting the Channel—and the Customer Doug and Jake explore how failing to address compliance can jeopardize the entire reseller-customer relationship. TELCLOUD’s billing platform not only ensures tax and regulatory compliance , but also safeguards both the reseller and the end customer from legal and financial risk. Jacoby emphasizes that TELCLOUD’s approach aligns with its broader philosophy: enable resellers to sell and scale, without being bogged down in the infrastructure of compliance. And Now for the Shot… As always, the “Shots” portion of the podcast adds a flavorful twist. This time, Jake brings out Arete Añejo , a sipping tequila from El Llano Distillery—one of the oldest family-run distilleries in Tequila, Mexico. With notes of caramel, vanilla, oak, and butterscotch, it’s a smooth reminder that, like great telecom billing, craftsmanship matters. Learn More Visit www.telcloud.com or call 844-900-2270 to explore TELCLOUD’s solutions.…
T
Telecom Reseller / Technology Reseller News

“Sitting in a meeting and not contributing is more impersonal than letting a bot attend in your place.” — Andy Abramson, Founder & CEO, Comunicano In a wide-ranging and fast-moving conversation with Technology Reseller News publisher Doug Green, veteran communications strategist Andy Abramson delivers a provocative take on the state—and future—of meetings in the AI era. Abramson, Founder and CEO of Comunicano and a decades-long force in telecom PR and strategic communications, begins by challenging the conventional wisdom that in-person meeting attendance is always better. Responding to a Washington Post article about AI bots attending meetings on behalf of humans, Abramson argues that automation isn’t the enemy of productivity—in fact, it might finally deliver on it. “Most meetings are dominated by three or four people,” says Abramson. “The rest are scrolling Instagram, shopping online—or worse. Bots can attend in their place, and with the right tools, those people can get more value from the meeting in 10 minutes than they would in 60.” Doug Green probes the implications: Is this the end of collaboration? Or its rebirth? Abramson believes AI will actually foster better group dynamics. With meeting notes, summaries, searchable transcripts, and VCons (virtual conversation containers), information is more accessible than ever, and participation can be asynchronous but no less impactful. He points out that voice dominance and politics often muffle valuable ideas in large group settings. Streamlining who attends—based on contribution, not hierarchy—can amplify creativity and productivity. Drawing on his background in sports and media, Abramson outlines a playbook for smarter meetings: track engagement like player stats, rotate voices for freshness, and cut people loose when their time is better spent elsewhere. He even likens the future of meetings to modern coaching—leaders must evolve into facilitators who optimize team contribution rather than merely host a room. The conversation also touches on the origins of online collaboration in the 1980s, with Abramson offering a vivid tour of early digital bulletin boards and a pre-Internet proto-social network culture. This historical perspective leads to a discussion of VCon, a now-emerging open-source standard that encapsulates conversations—recordings, transcripts, summaries, and context—into portable, interoperable, and privacy-aware containers. “VCon is the PDF of conversations,” says Abramson. “It’s portable, secure, and creates an immutable record of everything that was said, decided, and assigned.” Green and Abramson close by offering practical advice for leaders: use the data from your meetings—who spoke, who didn’t—to refine participation, increase engagement, and free up your team’s most valuable resource: time. Learn More Subscribe to Andy Abramson’s daily newsletter at comunicano.substack.com Visit Comunicano: https://comunicano.com…
T
Telecom Reseller / Technology Reseller News

1 Solving the Data Center Power Crunch with On-Site Generation: GPC’s Natural Gas-Driven Answer to AI-Era Energy Demands, Podcast
“We’re not just solving a power problem—we’re enabling the next generation of digital infrastructure.” — Jim Summers, CEO, Gas Power Compute Infrastructure In an era where AI and cloud computing are driving data center demand through the roof, the question of how to power that future has become just as critical as the technology itself. In a wide-ranging and insightful conversation with Jim Summers , CEO of Gas Power Compute Infrastructure (GPC) , Technology Reseller News publisher Doug Green explores the very real energy bottlenecks now threatening digital transformation. Founded to address the widening gap between data center demand and utility grid capacity, GPC delivers onsite, natural gas-powered energy infrastructure —turning traditional thinking about power delivery on its head. The Grid Can’t Keep Up—But Data Centers Can’t Wait For decades, power in the U.S. was abundant, and few thought twice about availability. But now, as Summers explains, we are entering the fourth industrial revolution —an era defined by hyper-connected devices, mobility, and generative AI—all powered by data centers. These new centers are no longer requesting 10 megawatts—they’re asking for 100 or even a gigawatt of capacity. The utilities simply can’t keep up. Aging infrastructure, permitting delays, and the realities of a slow-moving grid have pushed many operators to face years-long timelines just to connect to adequate power. Enter On-Site Generation: Behind-the-Meter, Ahead of the Curve GPC’s solution: on-site, behind-the-meter generation using clean-burning, flexible natural gas. This approach offers three key benefits: Speed to Power – On-site generation bypasses grid delays, enabling faster deployment. Reliability – Natural gas turbines, especially in redundant (N+1) configurations, can offer five nines reliability. Sustainability – On-site gas can outperform the grid’s coal-heavy mix in emissions, while achieving efficiencies of up to 85% through waste heat recapture. Summers emphasizes the often-overlooked efficiency and environmental advantage of natural gas. Unlike grid power—which loses up to 15% in transmission—GPC’s approach delivers power where it’s used, minimizing waste and opening the door to future hydrogen and biogas adoption with the same infrastructure. From Heavy Industry to High Tech: Lessons Reapplied Drawing on decades of experience in energy infrastructure for chemical plants, paper mills, and refineries, Summers and his team are now applying proven self-generation strategies to a new challenge: digital infrastructure. The parallels are clear—both need reliable, high-volume, and resilient power. “We’re really taking what heavy industry figured out years ago and putting it to work for data centers,” said Summers. Dispelling Myths, Delivering Certainty A few persistent myths linger around onsite generation, Summers noted. Is it legal? Yes—in all 50 states. Is it reliable? Even more so than many utility grids today. Is it sustainable? Absolutely—especially compared to coal-fired baseline generation still running across the U.S. What GPC brings is not just technology, but turnkey solutions and long-term partnerships . “We don’t lead with equipment. We lead with relationships,” says Summers, underscoring the company’s deep bench of energy veterans, capital backing, and holistic project management—from permitting to fuel sourcing to system operation. Complexity, Simplified In the end, Summers argues, the goal is to help customers turn a highly complex energy challenge into an opportunity. As data center developers and operators face mounting urgency, GPC stands ready to provide not only power, but peace of mind. “Every time you use your phone, you’re tapping into a data center. But the reality is, that data center might be competing with homes and hospitals for grid power on a 117-degree day. That’s why we built GPC—to give our clients control, speed, and sustainability.” —Jim Summers Learn More Visit https://gpcinfrastructure.com or follow GPC Infrastructure on LinkedIn.…
T
Telecom Reseller / Technology Reseller News

1 Two Revolutions, One Conversation: Sinch on RCS, AI, and the Human Factor in Communications, Podcast
“Voice isn’t dead. It’s forming a great alliance with AI.” — Julia Fraser, Executive Vice President, Americas, Sinch In a compelling conversation with Doug Green, Publisher of Technology Reseller News, Julia Fraser of Sinch shares a front-line view into the dual revolutions transforming business communications today: RCS (Rich Communication Services) and AI. Representing the Americas for the Sweden-headquartered cloud communications company, Fraser highlights how these technologies are reshaping customer engagement—while keeping human connection at the center. Branded Trust and Richer Messaging Sinch’s new research—spanning nearly 3,000 consumers and over 1,600 business leaders—shows that 54% of consumers prefer RCS over SMS/MMS, with 59% calling it a “game changer.” Fraser explains how branded and verified RCS messages not only improve trust and open rates, but also drive tangible results like abandoned cart recoveries. “When a consumer knows the message is really from their bank or retailer, they’re more likely to act,” Fraser notes. AI-Powered Personalization, Real-Time Care The discussion dives deep into how AI enhances everything from marketing to customer care. Whether it’s a personalized retail offer or a voicebot that helps resolve flight delays or financial fraud, AI is helping organizations anticipate needs and respond quickly. “AI isn’t something to fear,” Fraser stresses. “It drives productivity and deeper personalization—across all generations.” Voice + AI = The Future Despite predictions that voice is on its way out, Fraser says the opposite is true—especially in financial services and healthcare. Sinch’s data shows that 63% of businesses plan to adopt voice AI bots this year, with that figure rising to 86% in financial services. Whether it’s a late flight, a blocked card, or a bereavement call, voice remains critical—and AI makes it faster, smarter, and more empathetic. Human-Centered Design From seamless triage in healthcare to respectful handling of debt collection, Fraser emphasizes the need to know when to hand a conversation off from a bot to a human. “It’s not just about resolution. It’s about doing so with trust, security, and empathy.” Four Pillars of Communication Success Sinch organizes its customer communication strategy around four pillars: Keep customers informed Keep customers safe Keep customers happy Drive engagement and loyalty through personalization And RCS and AI—working together—power all four. For more insights and to access Sinch’s full research report, visit sinch.com .…
T
Telecom Reseller / Technology Reseller News

1 Jabra Introduces Human-Focused AI with Engage AI Complete: A Smarter, Kinder Future for the Contact Center, Podcast
“We don’t alter how people sound—but we do help them become better communicators.” — Andreas Orebo Wenzel, Vice President of Engage AI, Jabra In a revealing conversation with Technology Reseller News, Jabra’s Vice President of Engage AI, Andreas Orebo Wenzel, joined publisher Doug Green to unveil the company’s latest breakthrough in contact center technology: Engage AI Complete —a new, human-centered AI software platform designed to improve the agent and customer experience in real time. Known globally for its professional-grade headsets and audio devices, Jabra is now turning up the volume on software innovation. With decades of institutional knowledge from serving contact centers, Jabra is expanding its footprint with tools that do more than capture audio—they understand it. Beyond Speech-to-Text: The Missing 38% “Only 7% of human communication comes from the words we say,” noted Orebo Wenzel. “Another 38% comes from how we say them—our tone of voice.” While most AI tools focus on transcription and summarization, Jabra’s platform is tackling this underexplored territory. Engage AI Complete leverages a proprietary tone-of-voice model to give agents real-time, non-intrusive feedback during live calls. If an agent starts to sound disengaged or fatigued, the software acts like a virtual mirror—quietly alerting them and enabling instant course correction. It’s not surveillance; it’s coaching. Gamification Meets Empathy Designed to feel supportive rather than supervisory, Engage AI Complete gamifies agent performance. By earning badges, improving scores, and staying in the “green zone,” agents are encouraged to continually refine their communication style—empowered by feedback, not punished by it. “Contact center work is hard,” said Orebo Wenzel. “Our job is to make it easier, more engaging, and more fulfilling by giving agents tools that help them grow in real time.” A Platform for the Future Engage AI Complete builds on Jabra’s existing Engage AI platform and introduces advanced capabilities like speech-to-text and dual-channel analysis. Together, these tools offer a complete picture of both what was said and how it was said—unlocking new potential for agent coaching, quality assurance, and customer satisfaction. Jabra’s software is headset-agnostic but delivers enhanced performance when paired with its professional-grade devices. The result? A seamlessly integrated audio-AI solution that enhances both technical quality and human connection. Looking Ahead As Jabra enters the second half of 2025, the company plans to focus on extracting even deeper insights from its dual-layer analysis engine, giving agents the power to proactively manage tone, content, and customer satisfaction—all from their desktop in real time. For more information on Jabra’s Engage AI Complete, visit www.jabra.com .…
T
Telecom Reseller / Technology Reseller News

1 Beyond the Border: Why Tariffs, VAT, and Classification Should Shape Your Pricing Strategy, TecEx Podcast Series
“A 30% duty can turn a profitable product into a loss-maker if it’s not accounted for.” — Noa Sussman, TecEx In the latest installment of the TecEx podcast series, Doug Green, Publisher of Technology Reseller News, is joined once again by Noa Sussman of TecEx to unpack the real-world financial impact of tariffs, duties, and VAT on global technology deployments—and why it’s no longer just a logistics issue, but a boardroom concern. The Hidden Cost of Global Trade Decisions Sussman warns that companies still underestimate how duties and tariffs directly affect sourcing and profitability. With geopolitical tensions and shifting regulations, a 10% or 30% tariff isn’t theoretical—it’s immediate and impactful. “It can take a product from black to red if you don’t factor it into your pricing,” Sussman explains. Sourcing from countries like China or exporting to regulated markets like Europe means companies must think beyond cost and lead times—they must assess tax exposure and long-term compliance risks. VAT: Not Just a Cost of Doing Business The discussion also dives into VAT—how it varies across jurisdictions, and how misunderstandings about reclaim rules can cause serious cash flow issues. Sussman shares how a poorly timed or misunderstood VAT payment can delay deployments and disrupt go-to-market timelines. Case Study: When Classification Goes Wrong In a striking real-world example, Sussman recounts how one client misclassified a component’s country of origin, triggering a massive tariff on an entire $1 million shipment rather than a single $5,000 part. The error, based on incomplete paperwork and poor compliance oversight, led to unexpected duties, delays, and financial loss—something a strategic partner like TecEx could have prevented. Strategic Solutions: Planning and Partners From leveraging free trade agreements to properly classifying products and understanding country-specific tax rules, Sussman outlines how planning can lower costs and reduce risk. He also introduces the concept of “duty drawback programs”—a lesser-known tool that allows qualified companies to recoup paid duties under certain conditions. “Too many companies make the sale before they think about VAT or duties,” Sussman notes. “By then, it’s too late.” Final Word: Don’t Go It Alone For organizations deploying globally—whether into data centers or manufacturing facilities—the message is clear: bringing in a seasoned trade and compliance partner isn’t optional. It’s essential. To learn more about navigating global deployment and compliance with confidence, visit tecex.com .…
T
Telecom Reseller / Technology Reseller News

Podcast with Chris McHenry, VP at Aviatrix, and Doug Green, Publisher of Technology Reseller News “Wiz detects. We react and enforce.” — Chris McHenry, Aviatrix In this timely conversation, Doug Green of Technology Reseller News sits down with Chris McHenry, Vice President at Aviatrix, to explore the company’s groundbreaking partnership with Wiz—and how the two are working together to solve one of the most urgent problems in enterprise IT: cloud security. Aviatrix is focused on reinventing network security for the cloud era, helping enterprises regain the controls they’ve lost in the transition from traditional data centers to cloud-native architectures. “CISOs consistently tell us their cloud environments feel less secure than their data centers,” McHenry notes. That’s where Aviatrix steps in—by delivering Zero Trust security at the network layer, with cloud-native tools that provide perimeter protection, lateral movement control, and runtime enforcement. The conversation zeroes in on the company’s recent integration with Wiz, the cloud-native application protection platform (CNAPP) that recently made headlines with its massive $30 billion acquisition by Google. According to McHenry, the partnership is more than strategic—it’s foundational. “They detect attacks, we stop them,” he says, describing a “closed-loop” response system where Wiz identifies high-risk incidents and Aviatrix’s Cloud Native Security Fabric automatically reacts in real time, quarantining threats and blocking malicious activity. As AI rapidly redefines the modern enterprise, McHenry explains how Aviatrix is evolving to meet the dual challenge: using AI to both secure cloud environments and enhance the performance of security operations . From custom AI-powered risk analysis to integrations with Microsoft Copilot for Security, the company is pushing innovation at both ends of the spectrum. And for the reseller community, there’s even more upside. Aviatrix is proudly channel-first. “We sell almost entirely through the channel,” says McHenry, inviting partners—especially those already working with Wiz—to expand their practices with Aviatrix’s complementary offerings. “This is a big opportunity to help your customers modernize cloud security without lifting and shifting legacy firewalls.” The stakes are rising, and this partnership is gaining attention for good reason. “Google’s acquisition of Wiz validates just how critical cloud security is,” says McHenry. “And our integration gives organizations an immediate path to both detect and respond to threats—at scale.” This podcast is the first of a two-part series. Stay tuned for part two, where Aviatrix CEO Doug Merritt will dive deeper into the strategic vision shaping the next decade of secure cloud infrastructure. Learn more at: www.aviatrix.com…
T
Telecom Reseller / Technology Reseller News

1 Securing the Message: How Rich Business Messaging Delivers CX and Security in an AI-Flooded World, iconectiv Podcast
Podcast with Chris Drake, SVP at iconectiv, hosted by Doug Green, Publisher, Technology Reseller News “Anything that’s powerful and transformative, you have to follow the directions.” — Chris Drake, iconectiv In an era where mobile numbers have become not just identifiers but wallets, communication channels, and business platforms, ensuring trust and authenticity in messaging has never been more important. In a timely and in-depth discussion, Chris Drake, Senior Vice President of Corporate and Business Development at iconectiv , joined Technology Reseller News publisher Doug Green to explore the emerging role of Rich Business Messaging (RBM) in a world increasingly threatened by AI-driven fraud. From Mobile Vulnerability to Trusted Conversations Chris Drake highlights how the ubiquitous mobile phone number—once just a contact point—has become a rich target for impersonation scams, deepfake fraud, and phishing attacks. RBM, built on the global RCS (Rich Communication Services) standard, offers businesses a secure, multimedia-rich way to communicate with customers while solving for the twin challenges of CX (Customer Experience) and security . Drake explains that RBM delivers interactive, tap-based messaging (like carousels and smart reply buttons), enabling users to easily engage with brands. But the real differentiator lies in the secure onboarding and authentication behind every message. With iconectiv as a trusted vetting authority, senders are cryptographically verified and continuously monitored—ensuring only legitimate entities are allowed to reach consumers via RBM. A New Messaging Paradigm RBM transforms mobile messaging into what Drake calls “conversational commerce.” But with that transformation comes responsibility. Businesses must “use as directed,” meaning onboarding, identity proof, encrypted connections, and authenticated communication paths must be properly implemented. Otherwise, the very tools meant to protect users could be exploited by bad actors. As Drake notes, “RBM brings that sense of legitimacy which is so lacking lately.” It provides a path forward where consumers feel safe engaging, buying, and responding via mobile—and brands can confidently deliver interactive experiences without compromising security. iconectiv’s Role iconectiv supports this evolution by offering identity vetting, cryptographic proofs, and continuous monitoring of sender behavior. The company ensures that brands not only enter the RBM ecosystem with integrity—but maintain that integrity over time. Drake emphasizes the importance of ongoing oversight to detect anomalies, malicious links, or reputational issues that may arise after initial onboarding. Conclusion RBM is more than just a messaging upgrade—it’s a foundational shift in how businesses communicate in a mobile-first, AI-challenged landscape. With proper implementation, it offers a rare balance: a better customer experience and stronger protection against fraud. To learn more about RBM and secure digital messaging, visit iconectiv.com .…
T
Telecom Reseller / Technology Reseller News

“We need to stop building and waiting for revenue to follow. That era is over.” — Michele Campriani, CRO, Optiva In this insightful episode of Technology Reseller News , Publisher Doug Green sits down with Michele Campriani, Chief Revenue Officer at Optiva, for a wide-ranging conversation recorded from a Tuscan villa—but focused squarely on the future of telecom. Campriani brings three decades of telecom experience and a sharp diagnosis: while infrastructure investments like 5G have improved customer experience, they haven’t translated into new revenue for operators. Campriani introduces the concept of the “Segment of One”—a strategy enabled by AI and real-time data analytics that allows telcos to hyper-personalize services, pricing, and customer engagement at scale. Optiva, a long-standing billing and charging solutions provider, has re-architected its cloud-native platform to support this vision, helping both established operators and agile MVNOs capitalize on new go-to-market models. He emphasizes how MVNOs, once seen as disruptors, are now strategic allies in a hyper-competitive market. Optiva supports operators in rapidly onboarding MVNOs while also enabling MVNOs themselves with dynamic pricing and tailored services. This new agility is proving essential in markets where customer acquisition is increasingly driven by niche offerings and brand differentiation. The conversation also explores how AI can help reduce costs through emerging autonomous network models, and why operators must shift focus from pure technology investment to revenue-focused transformation. With players like Mint Mobile rewriting the playbook, Campriani says it’s time for telcos to get aggressive—or risk being left behind. Learn more: https://www.optiva.com…
T
Telecom Reseller / Technology Reseller News

"Internet connectivity is no longer a nice-to-have—it’s a have-to-have. Without it, your business stops." — Jake Jacoby, TELCLOUD In the latest episode of the POTS and Shots podcast series from TELCLOUD, Technology Reseller News Publisher Doug Green is joined by Jake Jacoby of TELCLOUD and Christian Hernandez, Customer Success Manager at ATEL, for a conversation that goes beyond POTS replacement—it’s about next-generation connectivity and opportunity for resellers. As legacy copper lines continue to disappear, the pressure is on for MSPs, MSSPs, and telecom resellers to find reliable, scalable, and forward-looking solutions. According to Hernandez, that’s exactly what ATEL is delivering. A U.S.-based OEM with a global backbone, ATEL has developed rugged 5G routers like the PW550, designed to meet the growing demands of modern connectivity—including the ability to move antennas up to 250 feet away from the telco room to achieve higher signal quality. Jacoby underscored why TELCLOUD partnered with ATEL: “We’re done with LTE. 5G is the future. And it’s not just about replacing a phone line—it’s about building in redundancy and giving businesses the internet resilience they need to operate.” This podcast highlights why 2025 is shaping up to be the year of POTS replacement. TELCLOUD and ATEL are helping resellers modernize customer environments while keeping costs down and reliability up. And with TELCLOUD’s full commitment to 5G and flexible outdoor/indoor router deployments, resellers have a real shot at transforming POTS into a growth engine. To celebrate, the crew closed out the episode with a taste of ATEL’s own 20-year anniversary aged tequila—a smooth extra añejo with hints of bourbon, coffee, and chocolate. As Jacoby joked, “You can’t buy this one on the street… you’ve got to come visit.” Learn more: ATEL TELCLOUD | 844-900-2270…
T
Telecom Reseller / Technology Reseller News

“Synthetic voice isn’t here to replace humans—it’s here to help us talk to each other, in more languages, more clearly, and more naturally.” — Christian Stredicke, Vodia In a forward-looking episode of Technology Reseller News, Publisher Doug Green sits down with Christian Stredicke, founder of Vodia, to discuss one of the most transformational trends in voice technology: synthetic voice and its role in enhancing—not replacing—human communication. Vodia, a provider of secure, cloud and on-premise phone systems, is now embracing AI capabilities to extend its value across global industries. As Stredicke explains, synthetic voice—particularly when combined with real-time translation—can bridge the language gap that has long hindered customer service, especially in call centers. Imagine a caller in the U.S. reaching a support agent who speaks only English. With synthetic voice, that same caller could receive assistance in their native language, such as German, Spanish, or French, via a realistic AI voice—delivering not just words, but tone, accent, and emotion. This model opens the door to broader agent pools and greatly improved customer experiences. Beyond language, the podcast explores the economic and legal implications of synthetic voice, including questions of reliability and responsibility in AI-generated conversations. In high-stakes sectors like banking or healthcare, accuracy and transparency will be essential. But for everyday interactions, the ability to speak to someone in your own language—even if they're a synthetic assistant—can be transformative. Vodia’s vision is to integrate synthetic voice through open APIs, enabling businesses to scale multilingual support rapidly and cost-effectively, while preserving privacy and regulatory compliance. “The more we can make communication feel natural—whether human or synthetic—the better the outcome for everyone,” says Stredicke. Learn more: https://web.vodia.com…
T
Telecom Reseller / Technology Reseller News

1 Fixed Wireless Access Rising: CBNG Offers a Scalable Solution to America’s Fiber Shortfall, Podcast
Paul Wright “We’re covering 28 square miles with the same cost it takes to dig one mile of fiber—and we’re doing it with gigabit speeds.” — Paul Wright, Chief Revenue Officer, CBNG In a timely conversation on Technology Reseller News, Publisher Doug Green interviews Paul Wright, Chief Revenue Officer of Cambridge Broadband Networks Group (CBNG), to examine a growing concern: fiber broadband rollouts in the U.S. are failing to meet demand, especially in rural and hard-to-reach communities. Wright proposes a viable, scalable alternative—Fixed Wireless Access (FWA)—driven by 5G and CBNG’s next-generation point-to-multipoint microwave radios. CBNG, with a legacy of delivering carrier-grade radio equipment since 2000 and over 350,000 radios shipped globally, is launching a new 5G NR platform that delivers up to 5 Gbps. Wright illustrates how the economics of FWA are revolutionizing broadband planning: for the same cost of trenching one mile of fiber (about $40,000), CBNG’s solution can cover 28 square miles with high-speed wireless internet. Wright explains how FWA uses licensed spectrum and advanced 5G technologies—like beamforming and standalone operation—making it ideal for quick deployments. With BEAD funding recently liberalized to allow alternatives to fiber, CBNG’s timing is critical. “Now it’s about cost and speed of delivery,” Wright notes, “and FWA is winning on both counts.” The setup is simple: a small antenna on a home or business connects to a hub station, and installation takes under an hour. Wright envisions municipalities, entrepreneurs, and WISPs driving connectivity forward without waiting on major carriers. While fiber has its place—especially in greenfield builds—Wright emphasizes that FWA is no longer just a stopgap. “It’s a practical long-term solution,” he says, “especially when fiber may never come.” CBNG’s 5G NR solution operates in the 39 GHz band, with upcoming support for 24–30 GHz. It's designed for ease of use and fast ROI, especially for those holding licensed spectrum. Learn more: https://www.cbng.co.uk…
T
Telecom Reseller / Technology Reseller News

1 “Voice Is the Future”: Unified Office CEO Ray Pasquale on Reinventing Voice for the AI Era, Podcast
“You can't cut your way to growth. But you can grow revenue—with very little effort—by letting voice go to work for you.” — Ray Pasquale, CEO, Unified Office In this in-depth conversation with Doug Green, Publisher of Technology Reseller News, Unified Office CEO Ray Pasquale returns to share a powerful message: voice communications is not a relic—it's the future of business. And Unified Office is making sure that future includes the tools and intelligence small and midsize businesses (SMBs) need to thrive. At the heart of the discussion is EngageIQ, Unified Office’s AI-driven analytics and coaching solution originally designed for the fast-paced world of Domino’s franchises and now deployed across car dealerships, dental practices, and hospitality. With EngageIQ, businesses can surface real-time insights from voice conversations, train large and distributed teams, and even assess customer sentiment—at scale. Unified Office is now pushing this innovation further with a no-code, drag-and-drop AI services platform, allowing customers to build intelligent call flows, IVRs, and analytics processes without software engineers. “If you can use an iPad, you can deploy enterprise-grade AI with us,” says Pasquale. Importantly, Ray highlights a turning tide: customers and companies alike are rediscovering the power of connected, real-time voice in moments that matter—from resolving a canceled flight to servicing an HVAC emergency. Unified Office’s patented voice platform offers PSTN-quality reliability delivered over an over-the-top (OTT) transmission network, designed to restore the quality and value that voice lost during decades of commoditization. Pasquale sees the voice layer as a business’s most underutilized asset—and AI as the key to unlocking its potential. By enabling rich, human-centric communications and proactive analytics, Unified Office is helping SMBs reclaim their brand, community connection, and customer loyalty in a digital-first world. Learn more at: https://unifiedoffice.com…
T
Telecom Reseller / Technology Reseller News

1 AVOXI Embeds AI into Global Cloud Voice: Transforming Enterprise Contact Centers with Proactive, Personalized, and Intelligent Services, Podcast
"We don’t want to wait for customers to tell us there’s a problem—we want to fix it while they’re sleeping." — Barbara Dondiego, CEO, AVOXI In a major step forward for global enterprise communications, AVOXI CEO Barbara Dondiego joined Doug Green of Technology Reseller News to announce the launch of three powerful AI-powered services embedded into the company’s cloud voice platform: Proactive Services, AVOXI Digest, and Intelligent Caller ID. The news marks a significant evolution in how enterprise contact centers can use artificial intelligence not only to automate but to anticipate, personalize, and optimize their global voice infrastructure. Solving Voice Challenges with Precision AI At the heart of the announcement is Proactive Services, an AI-powered capability that uses machine learning models trained at the individual phone number level to detect anomalies and resolve voice issues—before customers even know there’s a problem. “Our industry has long been reactive,” said Dondiego. “But when we reviewed a year’s worth of customer service tickets, we found that in 30% of cases we could have solved the issue before the customer called us. Now, we’re doing just that.” The service, a Best of Show finalist at Enterprise Connect, is now live and already in use with pilot customers. AVOXI reports that the platform can detect and resolve 100% of issues in advance for current users. Personalization at Scale with AVOXI Digest The second innovation, AVOXI Digest, brings intelligent personalization to customer communications. Using behavioral insights and account activity, the platform curates weekly content that is specifically relevant to each customer’s unique environment. “It’s a smarter way to engage customers without overwhelming them,” explained Dondiego. “We let the machine do the heavy lifting.” Boosting Call Performance with Intelligent Caller ID For global contact centers, caller ID is more than just a number—it can be the difference between a call answered or ignored. Intelligent Caller ID uses real-time data and AI to recommend the best originating number based on call destination, historical answer rates, and available inventory. “If you’re calling the UK and you don’t have a UK number, the system may suggest a French or German number if those get better results,” said Dondiego. Engineering Global Voice for the Cloud Era AVOXI’s announcement is grounded in its mission: orchestrating global voice through a software-first, API-rich platform that spans 150+ countries. The company specializes in helping enterprises consolidate legacy voice infrastructure and migrate global calling into the cloud—complete with diagnostics, automation, and now, AI. “Our customers are moving servers, PBXs, and even workforces into the cloud. But those legacy numbers still exist everywhere,” noted Dondiego. “We help them bring it all together—and now we’re layering in intelligence to make it smarter and more resilient.” Built for Enterprise, Ready Today The new services are designed for enterprise contact center technologists, though service providers can also integrate AVOXI’s capabilities to enhance offerings to their own enterprise customers. All three solutions—Proactive Services, AVOXI Digest, and Intelligent Caller ID—are available now, with Proactive Services currently offered as a pilot-to-paid experience to ensure tailored model training. To learn more, schedule a demo, or connect with the AVOXI team, visit www.avoxi.com.…
Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.