Sentinel by Unimax: A Unified, Multi-Vendor View into UC Analytics, Podcast

Telecom Reseller / Technology Reseller News

“Customers don’t want three different dashboards — they want one pane of glass.” — Adam Derkey, Product Architect, Unimax

At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green sat down with Adam Derkey of Unimax to explore Sentinel, the company’s cloud-native, multi-vendor CDR (Call Detail Record) and analytics tool.

Sentinel, now live for nearly a year, provides a single interface for monitoring call data across Cisco, Microsoft Teams, Avaya, and other platforms — eliminating the need for disparate reporting tools. Designed from the ground up as a cloud-first solution in Microsoft Azure, Sentinel simplifies the overwhelming volume of CDR data generated by modern UC systems, offering standardized dashboards, visualizations, and actionable insights.

“You don’t have to understand how a Teams call record works versus a Cisco record. We normalize all of it so you can focus on what matters,” said Derkey, who led the product’s design.

Unlike Unimax’s flagship Second Nature, which streamlines MACD (Moves, Adds, Changes, and Deletes) management, Sentinel provides deep analytics on system performance and usage. Together, the two solutions create a powerful lifecycle platform: one for UC system control, the other for operational intelligence.

Key Features of Sentinel:

• Multi-vendor CDR normalization (Cisco, Avaya, Teams, etc.)
• Unified dashboards and visual analytics
• Rapid cloud deployment (in as little as a week)
• Open availability to both existing and new Unimax customers

Unimax is already seeing strong demand — from both long-time customers and net-new prospects — especially among enterprises seeking simplified UC reporting and resellers who want to offer bundled visibility solutions.

Sentinel is also helping channel partners open new conversations with Cisco users and decision-makers. “It’s a door-opener,” said Derkey, “especially for those who want to consolidate UC analytics without adding another vendor.”

To learn more, visit unimax.com.