Is this How the World Will End or How Smarter Business Begins? A Practical Discussion about AI (Part 2)

The Bridgecast with Scott Kinka

For this episode of The Bridge, we’re bringing you part two of our live panel discussion from the 2023 Bridgepointe Tech Summit. We answer some of the most pressing questions about artificial intelligence and the pressure leaders currently face to adopt this technology.

For this practical discussion on the hype and realities of artificial intelligence, I was joined by:

• Dan O'Connell, Chief AI and Strategy Officer, Dialpad

• Karen Bowman, Vice President, Channel/Alliance, Level AI

• Tushar N Shah, Chief Product Officer, Uniphore

• Raghu Ravinutala, CEO, Yellow AI

During part two of our discussion, we get into how businesses are using AI technology today, where this technology is going in the future, and so much more.

Topics covered in this episode:

• The concept of superintelligence and the singularity, with varying opinions on its proximity.

• The idea that technology is inherently biased due to human input, and AI might help reduce bias by relying on data and algorithms.

• The emphasis on practical AI applications and real-world outcomes, such as automation and improved productivity.

• Speculation about the possibility of AI becoming self-aware and the implications of such a development.

• Concerns regarding the development of autonomous weapons capable of making decisions without human intervention and the need for regulation in AI.

• Addressing biases and ensuring transparency in AI systems.

• The potential misuse of AI by bad actors and the challenge of normalizing innovation and regulation.

• The importance of transparency in data usage and sharing among companies and consumers.

• The balance between innovation and regulation, with a focus on transparency and accountability.

• The role of both software and hardware in AI regulation and the responsibility of various stakeholders in the AI ecosystem.

• The need for regulation to prevent catastrophic events and ensure human intervention in AI systems.

• The importance of accountability in AI systems and the intention of regulation to drive accountability.

• Practical applications of AI, particularly in the area of customer experience.

• The impact of AI on cognitive decline and emotional intelligence (EQ).

• The potential for AI to improve customer service and business efficiency.

• The AI Act in Europe and its implications for AI regulation.

• The responsibility of individuals and organizations in determining how AI is embraced and used.

• AI's impact on human interaction and generational challenges.

• The potential for AI to be both a solution and a challenge in the context of education.

• The importance of regulating social media and addressing its impact on youth.

• The opportunity for businesses to capitalize on AI technologies.

ABOUT DAN O’CONNELL

Chief AI and Strategy Officer, Dialpad

Dan is the Chief Strategy Officer at Dialpad. Previously, he was the CEO of TalkIQ, a real-time speech recognition and natural language processing start-up that Dialpad acquired in May of 2018. Prior to TalkIQ, he held various sales leadership positions at AdRoll and Google.

LinkedIn. https://www.linkedin.com/in/droconnell/

Web. https://www.dialpad.com/

ABOUT KAREN BOWMAN

VP of Channel and Alliances at Level AI

LinkedIn. https://www.linkedin.com/in/karen-bowman-5a52073/

Web. https://thelevel.ai/

ABOUT TUSHAR SHAH

Chief Product Officer, Uniphore

Tushar Shah has held numerous leadership roles throughout his career. He joins Uniphore from NationBenefits, where he served as president and CEO of Fintech, driving approximately $1B worth of spend. Prior to that he was the senior vice president at PayPal where he led product and engineering, and managed credit, identity, risk, compliance, customer service, machine learning and AI platforms. Shah also played a role in the critical aspects of the separation between PayPal and eBay in 2015 and in the rapid growth of PayPal’s market cap since then. Among his other leadership roles is spending a decade at Bank of America as a technology senior executive for consumer banking, e-commerce, sales and services and software engineering. Earlier in his career, Tushar worked in IT for Teleglobe (Bell Canada) and customer care for Broadslate Networks and WorldCom (Verizon).

LinkedIn. https://www.linkedin.com/in/tushar-n-shah/

Web. https://www.uniphore.com/

ABOUT RAGHU RAVINUTALA

CEO, Yellow AI

LinkedIn. https://www.linkedin.com/in/raghuravinutala/

Web. https://yellow.ai/