Epochal Growth x The Supportive Crossover: Self-Service is the Future

The Career Strategist

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In this special crossover episode, Sarah Caminiti teams up with Mat Patterson, host of Help Scout's The Supportive, to dive into one of the hottest topics in customer service: the future of self-service and AI. As businesses evolve, so does the way we support customers, and self-service is quickly becoming the go-to solution. But what does that mean for support teams, leadership, and customer experience?

Bring a notebook and listen as Mat breaks down the critical role self-service plays in streamlining operations, enhancing customer satisfaction, and freeing up your team for more complex, impactful work. From ancient vending machines to modern AI tools, Mat explores how tech is reshaping customer interactions and why human empathy remains irreplaceable.

Sarah also jumps in throughout the episode to offer her leadership insights on how to navigate the transition to AI-powered self-service without losing the personal touch that defines great support. If you’re a leader, CX professional, or just curious about the future of work, this episode is packed with actionable takeaways on using AI and self-service to empower your team and elevate your customer experience.

Tune in for a forward-thinking conversation that will change the way you approach customer service, strategy, and leadership in the age of AI!

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“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama

Chapters

1. Epochal Growth x The Supportive Crossover: Self-Service is the Future (00:00:00)

2. The Future of Customer Service (00:00:07)

3. The Impact of Gross Margins (00:15:17)