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Mastering Client Experience

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Manage episode 319273484 series 3311218
Content provided by Alexi Neocleous. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alexi Neocleous or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

I can tell you that there’s no point in producing great content - and then win lots of new clients - if your client experience is subpar.

In this episode, I’ll be using Fubbi as an example and cover the critical aspects of client experience that I feel really matter. Some of the topics that I’ll be discussing are:

- Taking responsibility

- Cause and effect

- Getting your team involved

- The CEO has to champion great client experience

- How important is financial metrics

That’s just for a start. Listen to this podcast to find out how to ace client experience time and time again

  continue reading

47 episodes

Artwork
iconShare
 
Manage episode 319273484 series 3311218
Content provided by Alexi Neocleous. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alexi Neocleous or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

I can tell you that there’s no point in producing great content - and then win lots of new clients - if your client experience is subpar.

In this episode, I’ll be using Fubbi as an example and cover the critical aspects of client experience that I feel really matter. Some of the topics that I’ll be discussing are:

- Taking responsibility

- Cause and effect

- Getting your team involved

- The CEO has to champion great client experience

- How important is financial metrics

That’s just for a start. Listen to this podcast to find out how to ace client experience time and time again

  continue reading

47 episodes

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