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Mastering Client Experience
Manage episode 319273484 series 3311218
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I can tell you that there’s no point in producing great content - and then win lots of new clients - if your client experience is subpar.
In this episode, I’ll be using Fubbi as an example and cover the critical aspects of client experience that I feel really matter. Some of the topics that I’ll be discussing are:
- Taking responsibility
- Cause and effect
- Getting your team involved
- The CEO has to champion great client experience
- How important is financial metrics
That’s just for a start. Listen to this podcast to find out how to ace client experience time and time again
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