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Irreplaceable | Archana Somasegar
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Episode 223: Archana Somasegar believes in a future where CS is fundamentally human.
⏱️ Timestamps:
00:00:00 - Intro
00:01:55 - The AI debate in customer success
00:02:48 - Demystifying how MindMe works
00:04:22 - The inspiration behind the mission
00:06:28 - Seamless integration and user experience
00:07:26 - Market trends and AI engagement boom
00:09:40 - Clarifying AI’s role in CS outcomes
00:11:37 - Empowering humans, not replacing them
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Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Archana Somasegar:
Archana's LinkedIn: https://www.linkedin.com/in/archana-somasegar-83abb4ab/
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