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Representation matters | Clare Knight
Manage episode 487032551 series 3577614
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Episode 260: Clare Knight says "All aboard the onboarding train!"
⏱️ Timestamps:
00:00:00 - Intro
00:02:37 - Controversial suggestion: onboarding in sales
00:03:35 - Aligning incentives between sales and onboarding
00:04:29 - Crossing the promise-to-delivery chasm
00:06:32 - Fighting the trough of disillusionment
00:08:52 - Onboarding as the customer's cheerleader
00:09:11 - Risks and realities of early CS involvement
00:11:21 - Final thoughts on seamless transitions
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Clare Knight:
Clare's LinkedIn: www.linkedin.com/in/clarerachelknight
100 episodes
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