Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Dillon Young, founder of Lifetime Value Media, RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this job market. He and Alex explore actionable strategies for creating empathetic customer experiences, leveraging digital tools to drive value, and the importance of authentic networking in career growth.
Chapters:
- Intro
- Crafting value with micro-content
- The rise of digital in customer success
- What even is "digital" in CS?
- Overzealous tracking gone wrong
- Insightful secret shopping for empathy
- Building a media empire: small wins, big vision
- The emotional toll of job hunting
- Why networking is your secret weapon
- Building trust and connections in CS
- Acknowledging the champions behind the scenes
- Where to find Dillon and Lifetime Value Media
Enjoy! I know I sure did…
Dillon's Linkedin: https://www.linkedin/com/in/dillonryoung

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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

Chapters

1. Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088 (00:00:00)

2. Digital Customer Experience Podcast Insights (00:00:03)

3. Customer Experience and Secret Shopping (00:15:51)

4. The Power of Networking in Employment (00:29:54)