Start Where You Are: Small Steps to Success with Justin Neal | Episode 95

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limited resources. He and Alex discuss starting small with automation, the key to a successful first 30 days in CS, and standout examples of digital excellence in action.

Chapters:

• 00:00 - Intro
• 03:11 - From sales to digital CS mastery
• 05:00 - Startup vs. enterprise: learning the ropes
• 06:13 - Consulting, Broadcom, and new ventures
• 08:08 - Digital CS explained in simple terms
• 10:30 - Ops and digital: a powerful partnership
• 14:43 - Doing more with less in CS
• 19:39 - Start small: digital CS doesn’t need perfection
• 21:05 - Nailing the first 30 days of CS
• 23:52 - Seeing digital excellence in the wild

Enjoy! I know I sure did…

Justin's Linkedin: https://www.linkedin.com/in/justintneal/

Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!

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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
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Chapters

1. Start Where You Are: Small Steps to Success with Justin Neal | Episode 95 (00:00:00)

2. You Don't Need To Be Perfect (00:01:03)

3. Justin Neal's Impressive Background (00:03:50)

4. Evolution From Startup to Enterprise CS (00:10:45)

5. Ops and Digital CS Intersection (00:15:37)

6. Doing More With Less (00:24:26)

7. The Importance of Early Relationships (00:29:11)

8. Content Diet and Resources (00:34:59)