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EP9: Elevate Your Practice: Topic 4 - Unlocking the Secrets to Effective Employee Onboarding and Retention
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In this episode, Michael Nasser and Joanne Scott-Dostine, Opticare's Commercial Manager, uncover the secret behind effective employee onboarding and fostering a culture of retention within optometry practice. This episode of the Elevate Your Practice is a must-listen for practice owners and managers who aim to enhance team dynamics and overall productivity.
During the conversation, Michael and Joanne explore how a well-structured onboarding can make or break an employee's journey. Joanne emphasises the importance of strategic planning and shares simple and practical factors that contribute to long-term employee retention.
Joanne Scott-Dostine is a successful coach and operations leader with 30 years of experience across all areas of retail and clinical businesses. She believes that her success lies in her ability to build great relationships, improve team culture, see patterns in numbers and strategic thinking to grow results. Joanne has an MBA from the Australian Institute of Business and a Master's in Corporate Finances, Managing Change, Project Management, and Strategic Human Resource Development.
Key Topics with Timestamps:
0:53 - Essential elements of a comprehensive onboarding process
3:05 - Building an effective onboarding structure
5:39 - Key questions and topics to cover during the onboarding
8:43 - Effective mentorship and buddy system program
12:12 - Factors that contribute to staff retention in optometry practice
14:45 - Motivation beyond bonuses
16:36 - The power of recognition and appreciation
22:24 - Fostering an environment that encourages growth opportunities
22:31 - The importance of planning and employee feedback
Mentioned Resources:
Episode Suggestions:
Connect with Joanne Scott-Dostine:
LinkedIn: https://www.linkedin.com/in/joanne-scott-dostine-144297152/
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Website: https://www.thefocusedview.com.au/
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