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CX Starts With EX: Why Happy Teams Build Better Customer Experiences with JP Dumas
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In this episode of The Growth Signal, host Alyssa Nolte sits down with Jean Pierre (JP) Dumas, a seasoned sales and CX leader with a track record of turning chaos into best-in-class teams. From his childhood selling seeds door-to-door in LA to leading massive CX transformations across telecom and travel industries, JP shares the pivotal leadership lessons that shaped his philosophy: take care of your people first, and everything else follows.
They dive into:
- The wild experiment that taught JP the true cost of ignoring employee experience
- How one employee writing “Union” on a whiteboard sparked a cultural reckoning
- The link between low EX scores and high churn—and what leaders can do about it
- Real-life stories of pandemic-era innovation driven by employee-led action
- Why the best customer experience begins far behind the frontlines
JP doesn’t hold back. He unpacks the hard-earned truth: if your people don’t feel seen, heard, and supported, your customers never will.
🔥 Key Takeaway:
EX is not a soft metric—it’s your first customer. Treat it that way, and you’ll build a flywheel of loyalty, trust, and growth from the inside out.
💬 Connect with JP:
LinkedIn: JP Dumas
Welcome to The Growth Signal, where we’re throwing out the old playbooks, and reimagining the future of customer relationships.
Connect with Alyssa on LinkedIn
Connect with Amber on LinkedIn
Apply to be a Guest at TheGrowthSignal.com
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