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Episode 102 — Maria Harris — Rockland Trust
Manage episode 468931922 series 2995519
Content provided by The Hennessy Report and David Hennessy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Hennessy Report and David Hennessy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Building a Relationship-Centered Banking Culture Episode #102 of The Hennessy Report features Maria Harris, EVP & CHRO at Rockland Trust speaking with host Dave Hennessy. Maria explains how focusing on a culture "Where Each Relationship Matters" drives both customer experience and employee engagement across 2,000 employees and over 100 locations. STANDOUT STORIES: - Taking artwork off the wall for customers with ancestral connections - An employee who personally helped a customer download the mobile banking app during COVID - How their Hispanic/Latino employee resource group "Unite Us" was formed LEADERSHIP INSIGHTS: - Valuing potential over past experience when hiring talent - Operationalizing culture through leadership development programs - Using data and spreadsheets to understand employee experiences at scale - Creating career development opportunities through their "Rising Stars" program The Hennessy Report - Where HR leaders learn from HR leaders. The Hennessy Report is produced in partnership with NEHRA.
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Manage episode 468931922 series 2995519
Content provided by The Hennessy Report and David Hennessy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Hennessy Report and David Hennessy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Building a Relationship-Centered Banking Culture Episode #102 of The Hennessy Report features Maria Harris, EVP & CHRO at Rockland Trust speaking with host Dave Hennessy. Maria explains how focusing on a culture "Where Each Relationship Matters" drives both customer experience and employee engagement across 2,000 employees and over 100 locations. STANDOUT STORIES: - Taking artwork off the wall for customers with ancestral connections - An employee who personally helped a customer download the mobile banking app during COVID - How their Hispanic/Latino employee resource group "Unite Us" was formed LEADERSHIP INSIGHTS: - Valuing potential over past experience when hiring talent - Operationalizing culture through leadership development programs - Using data and spreadsheets to understand employee experiences at scale - Creating career development opportunities through their "Rising Stars" program The Hennessy Report - Where HR leaders learn from HR leaders. The Hennessy Report is produced in partnership with NEHRA.
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