Ep019: The Interview, the Property Management Agreement, and the Onboarding Process - What to Expect from Your Property Manager (Part 11)
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In episode 11 of our 12-part series What to Expect from Your Property Manager, host Chris McAllister is joined by Laci LeBlanc and Gretchen Mitchell to walk through one of the most critical steps in managing your rental portfolio: interviewing a prospective property manager.
This episode offers a practical guide for landlords evaluating prospective property managers, including what to ask in interviews, what to look for in a property management agreement (PMA), and how to ensure a smooth onboarding process.
Plus, Chris, Laci, and Gretchen share the ROOST “Ideal Owner” framework — a helpful reflection tool for both owners and managers to build lasting and productive partnerships.
Whether you’re considering switching property managers or hiring one for the first time, this episode is packed with actionable tips and insider insights to help you make an informed decision.
KEY TAKEAWAYS
1. The Interview is a Two-Way Street
2. The 10 Most Important Interview Questions to Ask a Prospective Property Manager:
- How do you screen tenants?
- How do you handle maintenance and repairs?
- How do you ensure legal compliance?
- What fees do you charge?
- How do you communicate with owners?
- What’s your rent collection and eviction process?
- Can you provide references?
- How do you maximize rent and minimize vacancy?
- How do you manage security deposits and move-outs?
- Why should I hire you instead of managing myself?
3. Understanding ROOST’s “Ideal Owner” Framework
4. What to Look for in a Property Management Agreement (PMA)
5. How the Onboarding Process Works at ROOST
LINKS
- Sample Property Management Agreement (PMA)
- Fee Sheet by Market
- ROOST Owner Onboarding Checklist
P.S. Searching for your next investment property? Every week, we comb through the latest MLS listings, hunting for investment opportunities that meet our rigorous criteria and present you with ROOST "Best Bets" for Real Estate Investors.
See This Week's Featured Properties >>> ROOST™ “Best Bets” for Investors
20 episodes