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Episode 7: Lee Wells | The Good, Bad, and Ugly of Business Reviews
Manage episode 403140536 series 3554900
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Lee dives into the topic of business reviews. Can anything good come from bad reviews? How should reviews be handled, perceived, and received? Interesting statistics and insight about how review types affect overall ratings. We all get them, how should we respond?
Summary: The host, Lee Wells, discusses the business owner perspective on receiving reviews. Wells addresses the challenges business owners face when receiving reviews, the various types of reviewers including the unhappy, disgruntled, and disappointed, and how these reviews impact businesses. He insists on the importance of addressing every review and explains that even negative ones can be productive when responded to correctly.
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