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Revolutionizing Restaurant Automation with Generative AI: A Conversation with Maria, Co-founder of Palona

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Manage episode 484920367 series 3022332
Content provided by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences.

00:00 Palona.Ai

01:03 Introduction and Guest Welcome

01:40 Guest Background and Experience

03:04 Defining AI and Its Impact

07:04 AI in the Restaurant Industry

08:47 Multimodal AI Solutions

11:14 Human-Like AI Interactions

17:04 Standardizing Guest Experience with AI

20:05 AI-Powered Customer Interactions

21:04 Personalized Dining Experiences

22:34 Implementing AI in Restaurants

25:11 Guest Identification and Data Management

26:04 Ensuring AI Reliability and Security

28:48 Handling Special Requests and Continuous Learning

32:31 Conclusion and Final Thoughts

  continue reading

289 episodes

Artwork
iconShare
 
Manage episode 484920367 series 3022332
Content provided by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences.

00:00 Palona.Ai

01:03 Introduction and Guest Welcome

01:40 Guest Background and Experience

03:04 Defining AI and Its Impact

07:04 AI in the Restaurant Industry

08:47 Multimodal AI Solutions

11:14 Human-Like AI Interactions

17:04 Standardizing Guest Experience with AI

20:05 AI-Powered Customer Interactions

21:04 Personalized Dining Experiences

22:34 Implementing AI in Restaurants

25:11 Guest Identification and Data Management

26:04 Ensuring AI Reliability and Security

28:48 Handling Special Requests and Continuous Learning

32:31 Conclusion and Final Thoughts

  continue reading

289 episodes

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