RLC Talks - Revolutionizing Restaurant Operations with Conversational AI

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

In this episode, Jeremy interviews Joe, the head of partnership for Revmo AI, a conversational AI platform designed to improve customer interactions for restaurants. Joe discusses how their AI agents provide basic information, manage reservations, waitlists, and even take phone orders. They delve into the rapid advancements in voice AI technology, the importance of training the AI model for accurate responses, and the benefits of automating customer service to enhance human interactions in restaurants. Joe also highlights Revmo AI's capacity to handle up to 100 calls simultaneously and continuously improve through learning. The discussion emphasizes the potential of conversational AI to alleviate common operational pains in the hospitality industry.

00:00 Introduction and Guest Welcome

00:07 Joe's Role at Revmo AI

00:31 The Evolution of Voice AI in Restaurants

01:07 Challenges and Solutions in Voice Ordering

03:26 Training the AI Model

06:17 Future of AI in Customer Interaction

11:11 Conclusion and Contact Information