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Content provided by Toni Hohlbein and Raul Porojan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Toni Hohlbein and Raul Porojan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Your guide to killing Zendesk (with Marty Kausas, co-founder & CEO at Pylon)

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Manage episode 471198591 series 3380698
Content provided by Toni Hohlbein and Raul Porojan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Toni Hohlbein and Raul Porojan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

If there's something we all love, it's to root for david beating goliath.

And right now, there's a small team doing just that. Pylon, led by Marty Kausas, is going head to head with Zendesk.

Naturally, we asked Marty to share their playbook.

  • (00:00) - Introduction
  • (01:17) - The Motivation Behind Building Pylon
  • (01:52) - The Journey to Becoming A-List
  • (02:19) - Board Games and Strategic Thinking
  • (04:16) - Targeting a Massive Market
  • (09:46) - Building the First Product
  • (11:42) - Competing with Giants
  • (18:59) - Product Development and Marketing Strategies
  • (26:35) - Embracing a Heavy Debate Culture
  • (29:24) - Leveraging LinkedIn for Business Growth
  • (38:22) - Scaling Sales and Hiring Strategies
  • (42:31) - Navigating AI in Customer Support
  • (47:59) - Reflecting on Business Learnings and Future Plans

Never miss a new episode, join our newsletter on revenueformula.substack.com

  continue reading

232 episodes

Artwork
iconShare
 
Manage episode 471198591 series 3380698
Content provided by Toni Hohlbein and Raul Porojan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Toni Hohlbein and Raul Porojan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

If there's something we all love, it's to root for david beating goliath.

And right now, there's a small team doing just that. Pylon, led by Marty Kausas, is going head to head with Zendesk.

Naturally, we asked Marty to share their playbook.

  • (00:00) - Introduction
  • (01:17) - The Motivation Behind Building Pylon
  • (01:52) - The Journey to Becoming A-List
  • (02:19) - Board Games and Strategic Thinking
  • (04:16) - Targeting a Massive Market
  • (09:46) - Building the First Product
  • (11:42) - Competing with Giants
  • (18:59) - Product Development and Marketing Strategies
  • (26:35) - Embracing a Heavy Debate Culture
  • (29:24) - Leveraging LinkedIn for Business Growth
  • (38:22) - Scaling Sales and Hiring Strategies
  • (42:31) - Navigating AI in Customer Support
  • (47:59) - Reflecting on Business Learnings and Future Plans

Never miss a new episode, join our newsletter on revenueformula.substack.com

  continue reading

232 episodes

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