Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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A ‘Wicked’ Gainsight Recap: The Dual Forces Shaping Customer Success
Manage episode 491226407 series 3030509
Content provided by The Sales Readiness Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Sales Readiness Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In the latest episode of The Sales Readiness Podcast, our host, Ray Makela, Managing Director of Talent Development at SBI, is joined by Annie Stefano, Senior Training Consultant at SBI, to unpack their key takeaways from the recent Gainsight Pulse Conference.
Ray and Annie share their firsthand insights on the evolving trends in customer success and enablement, highlighting the rising impact of dedicated customer education and the shift toward value-based outcomes.
Key Takeaways:
· The role of AI as a strategic partner to enhance customer journeys.
· How customer education is becoming critical levers for customer success to achieve operational efficiency.
· Why enablement leaders must evolve their teams to deliver outcomes-based value to drive growth.
109 episodes
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Manage episode 491226407 series 3030509
Content provided by The Sales Readiness Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Sales Readiness Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In the latest episode of The Sales Readiness Podcast, our host, Ray Makela, Managing Director of Talent Development at SBI, is joined by Annie Stefano, Senior Training Consultant at SBI, to unpack their key takeaways from the recent Gainsight Pulse Conference.
Ray and Annie share their firsthand insights on the evolving trends in customer success and enablement, highlighting the rising impact of dedicated customer education and the shift toward value-based outcomes.
Key Takeaways:
· The role of AI as a strategic partner to enhance customer journeys.
· How customer education is becoming critical levers for customer success to achieve operational efficiency.
· Why enablement leaders must evolve their teams to deliver outcomes-based value to drive growth.
109 episodes
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Similar to The Sales Readiness Podcast™
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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