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[Revisiting] Reshaping the Tech Industry With a Customer Experience Mindset
Manage episode 457357099 series 2980277
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On this episode of the Small Business Safari we welcome Rich Sheridan! While his focus has always been around technology, his passion is actually process, teamwork and organizational design, with one inordinately popular goal: the Business Value of Joy! Rich goes in-depth on how he achieved these goals. So take a listen. I am sure any entrepreneur will learn something from this episode! Did you know our amazing voices can go beyond just the microphone? Yes, we have video! Subscribe to our YouTube channel here!
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Rich’s Links:
• https://menloinnovations.com/
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GOLD NUGGETS:
(03:00) - Rich’s Bio
(07:50) - Tackling the Biggest Problem in the Tech Industry
(21:40) - How to Tell Your Wife You’re an Entrepreneur
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Previous guests on The Small Business Safari include Amy Lyle, Ben Alexander, Joseph Sission, Jonathan Ellis, Brad Dell, Chris Hanks, C.T. Emerson, Chad Brown, Tracy Moore, Wayne Sherger, David Raymond, Paul Redman, Gabby Meteor, Ryan Dement, Barbara Heil Sonneck, Bryan John, Tom Defore, Rusty Clifton, Duane Johns, Beth Miller, Jason Sleeman, Andy Suggs, Chris Michel, Jon Ostenson, Tommy Breedlove, Rocky Lalvani, Amanda Griffey, Spencer Powell, Joe Perrone, David Lupberger, Duane C. Barney, Dave Moerman, Jim Ryerson, Al Mishkoff, Scott Specker, Mike Claudio and more!
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If you loved this episode try these!
• How to Launch Your Business to the Stratosphere with Chris Hanks
• Does your Online Reputation Reflect Your Offline Reputation? - Tracy Moore
• Corporate Quitter To Entrepreneurial Meteor - Gabby Ianniello
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Have any questions or comments? Connect with me here!
From the Zoo to Wild is a book for entrepreneurs passionate about home services, looking to move away from corporate jobs. Chris Lalomia, a former executive, shares his path, discoveries, and tools to succeed as a small business owner in home improvement retail. The book provides the mindset, habits, leadership style, and customer-oriented processes necessary to succeed as a small business owner in home services.
Chapters
1. Innovative Business Culture at Menlo (00:00:00)
2. Revolutionizing Programming With Collaborative Pairing (00:04:51)
3. Developing an Innovative Company Culture (00:16:11)
4. Interviewing and Onboarding for Company Culture (00:27:53)
5. Navigating Business Challenges During COVID-19 (00:33:34)
6. Building Business Relationships Through Networking (00:45:31)
7. Cultivating Success Through Continuous Learning (00:54:38)
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