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Rethinking Hospitality Leadership & Education | Marc Dardenne Interview. TSHS – 126

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Manage episode 481874456 series 3082990
Content provided by Sam-Erik Ruttmann. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sam-Erik Ruttmann or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

🎙️ Welcome to The Social Hotelier Show with Sam-Erik Ruttmann – named one of the Top 20 Hotel Podcasts globally by FeedSpot!

🌟 In this exclusive conversation, Sam-Erik interviews Marc Dardenne, CEO of Modon Hospitality, on the evolving role of hospitality education, leadership transformation, and why rethinking hotel design, branding, and talent engagement is urgent in today’s changing world.

💡 Marc reflects on his return to Ecole Hôtelière de Lausanne as a guest lecturer — 43 years after graduating — and what he learned from engaging directly with the next generation of hospitality leaders.

🔍 What You’ll Discover:

✨ The future of hospitality leadership

✨ Why modern students need mentors more than manuals

✨ 24-hour check-ins, tech-driven guest journeys & facial recognition

✨ Why “Heart of House” design matters as much as the lobby

✨ The truth about SOPs, flexibility & employee expectations

✨ How to build hospitality brands from culture, not just checklists

🧠 About Marc Dardenne:

👔 CEO, Modon Hospitality – Abu Dhabi

🏨 Former COO at Accor Luxe Europe, Group COO Jumeirah, CEO Emaar Hospitality Group and Armani Hotels and Resorts

📚 Guest Lecturer at EHL (Lausanne)

💼 Connect: https://www.linkedin.com/in/marc-dardenne

Dominika kustocz lee

  continue reading

154 episodes

Artwork
iconShare
 
Manage episode 481874456 series 3082990
Content provided by Sam-Erik Ruttmann. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sam-Erik Ruttmann or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

🎙️ Welcome to The Social Hotelier Show with Sam-Erik Ruttmann – named one of the Top 20 Hotel Podcasts globally by FeedSpot!

🌟 In this exclusive conversation, Sam-Erik interviews Marc Dardenne, CEO of Modon Hospitality, on the evolving role of hospitality education, leadership transformation, and why rethinking hotel design, branding, and talent engagement is urgent in today’s changing world.

💡 Marc reflects on his return to Ecole Hôtelière de Lausanne as a guest lecturer — 43 years after graduating — and what he learned from engaging directly with the next generation of hospitality leaders.

🔍 What You’ll Discover:

✨ The future of hospitality leadership

✨ Why modern students need mentors more than manuals

✨ 24-hour check-ins, tech-driven guest journeys & facial recognition

✨ Why “Heart of House” design matters as much as the lobby

✨ The truth about SOPs, flexibility & employee expectations

✨ How to build hospitality brands from culture, not just checklists

🧠 About Marc Dardenne:

👔 CEO, Modon Hospitality – Abu Dhabi

🏨 Former COO at Accor Luxe Europe, Group COO Jumeirah, CEO Emaar Hospitality Group and Armani Hotels and Resorts

📚 Guest Lecturer at EHL (Lausanne)

💼 Connect: https://www.linkedin.com/in/marc-dardenne

Dominika kustocz lee

  continue reading

154 episodes

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