Setting Up for Success Part 1: Why Policies Matter

The Speech Source

In this episode of The Speech Source Podcast, Mary and Kim talk about why having strong attendance and cancellation policies is key to running a successful private speech therapy practice. These policies aren't just paperwork, they help support your mission, set clear expectations, and ensure clients make steady progress. They also bring consistency and professionalism, especially when working with multiple families or team members.

Mary and Kim share how using systems like Simple Practice allows them to customize policies, send reminders, and make sure families truly understand what they’re signing. They recommend encouraging families to review their schedules in advance and proactively cancel known conflicts. This helps keep communication open and your calendar manageable.

Enforcing policies isn’t always easy, but approaching situations with empathy and clear boundaries makes a big difference. Whether it's adjusting session frequency or offering referrals, having clear policies helps guide those decisions. The episode wraps with a reminder to download their free checklist of essential practice documents for anyone setting up or refining their private practice.

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Chapters

1. Introduction to Policies & Procedures (00:00:00)

2. Why Policies Support Your Mission (00:02:15)

3. Patient Progress & Business Protection (00:04:03)

4. Attendance & Cancellation Policies (00:07:35)

5. Enforcing Policy with Empathy (00:13:12)

6. Final Thoughts & Resources (00:19:21)