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Future-proof your Company
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Are you looking for a Third Growth Option ℠ ?
Maulik Parekh talks about three mega trends in this episode, which he described in his best-selling book “Futureproof Your Career and Company”, and how they will change your company in the near future: 1) AI, 2) a workforce of digital natives, and 3) the gig economy.
3:20 – “when I first came to the Philippines in 2001, there were only some 10,000 people working in the call center industry… today there are 1.3 million people working in call centers.”
4:12 – Maulik’s story about rising to CEO, after growing TeleTech from 6000 to 22000 people in three years, while trekking the Himalayas.
7:04 – about three “distinct and alarming trends: 1) AI infiltrating our jobs and processes… 2) digital natives storming the workplace…98% millennials and Gen Z… 3) the gig economy was changing how the work was done, by whom, and when.”
9:11 – about speed of AI coming at us: “by 2030, up to 375 million jobs around the world are at risk because of automation, AI.”
10:53 – “Google Health announced their AI algorithm did a better job reading mammograms than the trained professionals… because there is a lot historical data and…”
13:39 – “one of the things to do to futureproof yourself as a human being is be a human… we have to optimize the skills and talents that are inherently human… : creativity… look at things holistically… work with heart… and empathy.”
17:05 - … about digital natives: …1) they expect state of the art technology… 2) purpose-driven, passionate about making a difference… 3) they’re entrepreneurial.”
20:58 – on encouraging an entrepreneurial spirit even in larger companies: 1) it’s OK to make a mistake… fail fast… 2) ask simple questions about making customers’ life easier, employee experience better, change biz model to stay relevant…
24:11 – Definition of Innovation: “Innovation is executing new ideas to create value.” It doesn’t have to include technology.
26:39 – about inspiring people to learn for the world of tomorrow: “you have to have a heart-to-heart conversation with them about where the world is heading… so they will realize on their own ‘I better start developing new skills and new talents’.”
Always growing.
Benno Duenkelsbuehler
CEO & Chief Sherpa of (re)ALIGN
166 episodes
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