EP. 93 Get To Know Your Customers & Scale Your Business

The Unstoppable Marketer®

We tackle the crucial topic of first-party data in making sound business decisions. Learn why relying on anecdotal evidence can lead you astray and how objective data collection can pave the way for better outcomes. We highlight the importance of framing questions correctly to sift out genuine customer interest from mere surface-level approval. By moving beyond anecdotal insights, you can ensure your business strategies are grounded in solid data, driving impressive growth and success.
We wrap up by diving deep into understanding customer motivations and journeys. Discover the power of qualitative attribution surveys and how they can transform your marketing strategies. Through compelling real-world examples, including a case where a company learned to reallocate their ad spend for better results, we illustrate the impact of understanding your customers' entire journey. With actionable insights on leveraging qualitative and quantitative data, engaging customers, and maintaining open lines of communication, this episode is a treasure trove for anyone looking to build stronger brand relationships and adapt to ever-changing customer needs.

Please connect with Trevor on social media. You can find him anywhere @thetrevorcrump

Chapters

1. EP. 93 Get To Know Your Customers & Scale Your Business (00:00:00)

2. Sleep Technology and Adaptogens (00:00:01)

3. Understanding First Party Data (00:06:03)

4. Understanding Customer Motivations Through Surveys (00:10:26)

5. Understanding Customer Journey and Decision-Making (00:20:10)

6. Understanding Emotional Motivations in Marketing (00:31:25)

7. Customer Journey and Research Impact (00:45:11)

8. Building Personal Relationships With Customers (00:51:44)